Subject: Please contact the customer - Refund Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Wed, 31 May 2023 21:08:37 +0000

Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Lucy Mann

Customer Order Number: 200010911218455

Purchase Order No: 108814722072535

Reason for Contact:  Refund Not Received

Item name/number:   Home Essence Spring 7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:   This is Cressida from Walmart Customer Service. The customer requests a refund for the item she has not received. Kindly assist us with this concern.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team