Subject: Please contact the customer - Return/Replace - Incorrect Item Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 25 May 2023 20:31:49 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: John Manick

Customer Order Number: 200010983149928

Purchase Order No: 108814197053680

Reason for Contact:  Return/Replace - Incorrect Item Received

Item name/number:   Comfort Spaces Spring Microfiber 3-Piece Pink Floral Striped Floral Twin/Twin XL Comforter Set, Size: Twin/584087840

Agent message:   Customer received the incorrect item as the cx ordered a Twin size and instead received a a Twin/Twin. Please issue the cx with a replacement for the correct item or please issue the cx with a refund

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team