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Subject: Important update: Changes to the Automatic Order Cancellation Policy
Date: Fri, 19 May 2023 11:56:50 -0600
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  Growth Opportunities:
 
Two Day Delivery
https://click.comms.walmart.com/?qs=a87aedeab26a44a34a4aff1ba4a4cb0f7ade79196dc5c9ad07a983e6d6e96e8b59fcedcba7ffda502e24c75d7f3b77a377530573a6a598dd
 
    /  

  Item Spec 4.0
https://click.comms.walmart.com/?qs=a87aedeab26a44a3d5c0be6f1cad95bcc2c9fc9222685f284a60176b7d8f959b79466cecc881aa04ca61a37ee7aaab86cdc44661d60d0a3e
 
    /
 
Shipping Templates
https://click.comms.walmart.com/?qs=a87aedeab26a44a3ec1e328b6c421d351778a0b41b77ca89da571109df2bd4a131236c2f64df37b027d4183f6e7406f5e531b60272036739
 
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  View Email in Browser
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  NEWSLETTER

  
  11 / 2021
 
The first Webinar title
 
11/12
 
10am
 
Save your seat
 

 
The first Webinar title
 
11/12
 
10am
 
Save your seat
 
Making Your New Year’s Seller Resolutions
 
Now that you made it through another successful holiday season, it's time to make your New Year’s Resolutions to build on your great success and improve your business operations for 2021 and beyond:
 
Get a head start on improving your catalog! Utilize the Listing Quality Dashboard
https://click.comms.walmart.com/?qs=a87aedeab26a44a3a1de2c82a663dd7f451ed9b66fb800599b97781aa131d020f7cb82916ae923a2f88c44960c719e767e6a5b37a49be490
 to see areas where you can improve your Listing Quality 
https://click.comms.walmart.com/?qs=a87aedeab26a44a31549c97f4694b6159a313776235b0566dde9835b50e13055d4e179624053f77e7d3fe643075a0e2acceba7cd53aaa00d
with clear, actionable insights. As a result, you will not only improve how often your items will show up on searches in prominent positions, but you'll also give customers more reasons to make a purchase.
 
Speaking of which, why not strive for the coveted Pro Seller Badge
https://click.comms.walmart.com/?qs=a87aedeab26a44a341fe5b2620c7703e95255e144a02249755abfafa8a4b01fedf30dc7ad27433e3d8e08c2a444ef19e3d653c3586eaf5c7
, a visible symbol of seller trust and excellence that will give customers added confidence and assurance in your business. Qualifying for the badge should be at the top of your list. Check Seller Center
https://click.comms.walmart.com/?qs=a87aedeab26a44a3b6a3ec4c9c0a022d384dc634fb95a36e0905a09fd4529e0abc775b868472866b86b5516cb201e2d75d8bcd57c032ebd1
 to see if qualify today!
 
Maybe you’d like to take a look at your shipping options this year. Read about our Expedited Shipping Ecosystem
https://click.comms.walmart.com/?qs=a87aedeab26a44a3eaca9b97edef6c9702eb918a031fed7f7b3a1ab4c24d5a37f0f7b4a3f2ec9cb9db1056453aac390a2bbda87a8646be7b
to learn how you can benefit from our plethora of fast-delivery options, fulfillment solutions and opportunities at advanced programs like Smart Tags
https://click.comms.walmart.com/?qs=a87aedeab26a44a3402cf3a7e5b68c16184a62d1fff4eff3afac6508138ce294e6faa96489183374d9b2e19500471955552ab9b51828311e
.
 
Don’t forget you can also make your shipping logistics a lot easier by migrating to the new Shipping Templates
https://click.comms.walmart.com/?qs=a87aedeab26a44a3f8ed773b0a9171ed4f207d325f9ef717d0e7da6e1e6b50b9ab6fa9609865efd3954a961873bfaaf40145a1196776ffdc
, but you need to do so before the April 30 deadline. Read through this newsletter for more details.
 
Streamlining your operations for 2021 can be another great resolution. Our growing number of Solution Providers
https://click.comms.walmart.com/?qs=a87aedeab26a44a328be98b00904e72eec9ffd9a7c93e91c185fd5eaae510941c8df04e0a3db6a0f383d33e744058cf91880f89c71c18a21
 can help you do just that, from helping you better market your listings to managing your inventory, aggregating reviews, pricing optimization, and even fulfillment.
 
Finally, is it your resolution to make a big change in your business but maybe lack the immediate funds to do so? Think about getting a business line of credit from Marcus by Goldman Sachs
https://click.comms.walmart.com/?qs=a87aedeab26a44a325fb3a08243ce9141372d81f1002da02061bf0e2ca6b5003ef154ba9b137e281867521f6e2fbdfdc940bdc5c804ca18c
. They offer competitive rates with, for a limited time, no maintenance fees and may just be what you need to push your business over the top to the next level.
 
Review Our API Updates to Help Build Your 2021 Business Strategy

  
 Stay up to date on all our new additions and updates to our APIs in our January API blog post
https://click.comms.walmart.com/?qs=a87aedeab26a44a3c2e73c3fb142a5f5d88245331a10eea2d3c35070a0df44f028673036f36b24a427aaf0be7e3db712ec5b73028766d1ef
. We’ll catch you up on webhooks that trigger notifications to your business when you need them the most, using the Trending Items API to polish your sales strategy, further digging into Item Spec 4.0 to boost your item discoverability, and more on migrating to Shipping Templates for API users.
Discover these new features and more
http://
 

 
 Dig into these Dispute Changes to Make Your Post-Holiday Life Easier

  
 With the holiday season behind us, you won't be able to rest just yet as we enter the season of returns and refunds. This year we wanted to make the returns and disputes process as easy as possible for sellers, so we made some changes to the process to make your post-holiday period much easier. How does initiating disputes right from the Payments Dashboard in just a couple of steps sound? The new Sell Better Blog post 
https://click.comms.walmart.com/?qs=a87aedeab26a44a37ca96f4a6bb46e53db821064f8b353c389803174171fc4bd1353f7ef7d21a9d041d9f94453326cff889efd66e9858945
details these important changes and provides advice for when it’s a good idea to initiate a returns dispute (and when the seller may be at fault).

Read the blog now
http://
 
 

 New Regulations for Mattress Category Sellers

 

 In an effort to properly dispose of and recycle mattresses, sellers who offer mattresses or futon mattresses to California consumers must offer free pickup and recycling of the old mattress at no additional cost to the consumer starting January 1, 2021
https://click.comms.walmart.com/?qs=a87aedeab26a44a3aee85f420cdc17ea2ebd470fc1f7c703e254dcfccb924cc8062bc114408567a69b6b83927985553326f28b9b81c68ed4
. Once the new mattress has been delivered, sellers have a 30-day window to retrieve the old mattress.

 

 For a smooth transition to this new policy, please ensure you have a program in place to handle the pickup and recycling of the old mattresses to comply with California regulations
https://click.comms.walmart.com/?qs=a87aedeab26a44a32b00ad5f7ed0bf0ed045af56934ba9dbfb38fb2ec86bc61c81d234988819a50dfa0eeafb488fddf6b09d058564f39519
 
  
Read more
http://
 

 Migrate Your Catalog to Shipping Templates Before the April Deadline

 

 The deadline for migrating your current shipping setup to our new Shipping Templates is fast approaching on April 30, 2021. Take the time now to start the migration process so you can streamline your catalog and shipping configurations to their maximum potential. And if you’re an API user, getting ahead of the curve will benefit you down the road
Read more about Shipping Templates
http://
 
 
New Fulfillment Delay Notifications for Marketplace Customers
 
Last month, we implemented Fulfillment Delay Notifications to better address customer expectations when orders are delayed or unshipped and to drive conversion by building customers' confidence. Now, when an order is unshipped and on track to be delivered later than promised, an automated email will notify the customer of the shipment status. Customers will also be notified when the item ships or if it has been cancelled. 
Streamlined Bulk Item Spec Workflow for Item Spec 4.0
 
We are continuously thinking of new ways to make the item setup and maintenance process quicker and more efficient for sellers with Item Spec 4.0. Currently, we're developing a more streamlined Bulk Item Spec workflow that will pre-populate all available item attributes automatically. Sellers will also be able to add the GTINs for up to 5,000 SKUs for Item Maintenance and the Walmart Fulfillment Services (WFS) Bulk Item Convert.
 
New 'Delivered' Status to be Added to Purchase Orders
 
We are in the process of expanding our purchase order statuses to include ‘Delivered’ as a status to help API users manage orders more effortlessly. You’ll have the ability to keep track of the entire purchase order lifecycle from start to finish by using the GET All Orders API.
 
Keep an eye out in the coming weeks for the release of this new order status that will give you peace of mind knowing exactly what status your orders are in.
Get the Latest in Seller Strategies from Our Partners
 
Frequently, our Solution Provider partners publish valuable content for sellers to help them succeed in their business and this month we have a plethora of great articles for your reading pleasure:
 
Building your fast shipping strategy with Shipping Templates
https://click.comms.walmart.com/?qs=a87aedeab26a44a305557acc379e20008f08b2e819acead7a80cff5397e82b807f924957a4ec523cbcc373ea18e0c676418860b5e058e667
 from CedCommerce.
 
Zentail discusses what it means to get a Pro Seller Badge and how improving your Listing Quality and using Shipping Templates can help get it
https://click.comms.walmart.com/?qs=a87aedeab26a44a38fdc79691a73dcee9942f7bb4b00388c569fca82af63522e81ccd3e299a5bbd3390b7dec15041208893695b76442b71f
.
 
Boosting your Walmart conversion with Item Spec 4.0 and Listing Quality
https://click.comms.walmart.com/?qs=a87aedeab26a44a38fdc79691a73dcee9942f7bb4b00388c569fca82af63522e81ccd3e299a5bbd3390b7dec15041208893695b76442b71f
 from Seller Cloud.
 
 
Marketplace Facilitator Sales Tax Collection Law Update for Select States
 Since Marketplace Facilitator Sales Tax Collection Laws have not been implemented in Florida, Kansas, or Missouri, sellers will no longer have the ability to select or unselect local tax jurisdictions in these states within Seller Center. If you have indicated that you have nexus in one of these states, any applicable local taxes will be collected on your behalf as well.  Read the full article here
https://click.comms.walmart.com/?qs=f6534e271ea2a2b64b7a687f4c67d367a886a11653ec78f3445f570bc5edd2c14a9a06f5d7eddb272cdd63050e770d3dababd2c0adddbf7f
 
1099-K Form
  1099-K reporting for sales shipped in 2020 begins this month. Click here to view the guidelines
https://click.comms.walmart.com/?qs=f6534e271ea2a2b64b7a687f4c67d367a886a11653ec78f3445f570bc5edd2c14a9a06f5d7eddb272cdd63050e770d3dababd2c0adddbf7f
 and see if you qualify for 1099-K reporting and find important filing deadlines.
 
IRS Mandates

  In accordance with IRS regulations we are mandated to ensure that the entities receiving payments are the sellers operating on Walmart Marketplace. Read the full article here
https://click.comms.walmart.com/?qs=f6534e271ea2a2b64b7a687f4c67d367a886a11653ec78f3445f570bc5edd2c14a9a06f5d7eddb272cdd63050e770d3dababd2c0adddbf7f
.
 
 
Review the Walmart Seller Pricing Policy

As a reminder, the Walmart Marketplace pricing policy is in place to ensure that customers have access to fair, competitive prices for products offered by sellers on Walmart Marketplace. Products that are priced in violation of the pricing policy will be removed. Read the full article here
https://click.comms.walmart.com/?qs=f6534e271ea2a2b64b7a687f4c67d367a886a11653ec78f3445f570bc5edd2c14a9a06f5d7eddb272cdd63050e770d3dababd2c0adddbf7f
 
Custom Content Policy Reminder

Products customized with custom content such as custom designs, graphics, artwork, images, phrases and/or text are popular and can be found in many categories, including but not limited to apparel, home decor, and accessories. Walmart’s Prohibited Product Policy
https://click.comms.walmart.com/?qs=f6534e271ea2a2b626f3dfdcae3ada846832a3aad62252788fc419492321105da2fb98f91b85c1a77d072fd6e2bd2b140c4f020bf78ad66c
 applies to products with custom content. We prohibit products that may portray negative stereotypes associated with a specific ethnicity, culture, sexual orientation, occupation, physical appearance, depression, disorder, disability and/or mental state. Read the full article here
https://click.comms.walmart.com/?qs=f6534e271ea2a2b64b7a687f4c67d367a886a11653ec78f3445f570bc5edd2c14a9a06f5d7eddb272cdd63050e770d3dababd2c0adddbf7f
 
Security & Privacy
 
Walmart protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email. If you receive such a request, please do not respond to the email.
 
Seller Resources
 
Seller Center
https://click.comms.walmart.com/?qs=f6534e271ea2a2b60972f3e16a5ff629b341bd555d6fee6fdd3ecce0a89ef6df3c468457035ab1c2d30f931670466d775dff9ee67c6ba1e8
 
Seller Help
https://click.comms.walmart.com/?qs=f6534e271ea2a2b6ad92f353eb73d711b6d725bf72bc7e46b51193b4dce4cac8f662800d2b838ab94fd5b42ac7b76c0da061246ae71edee1
 
Developer Portal
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					<a href="https://click.comms.walmart.com/?qs=a87aedeab26a44a3c1c842047133d530ace94c567223e3d27f1e58d2f9582dcc0db2a69564092ee249b88e3e08c25ef5b119d9dca92b2c78"><img src="https://marketplace.walmart.com/wp-content/uploads/2021/03/Asset-68.png" style="height:35px; width: auto"></a></td></tr></table></header></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" class="stylingblock-content-wrapper" style="min-width: 100%; "><tr><td class="stylingblock-content-margin-cell" style="padding: 20px 0px 0px; "><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; border-top: 0px; border-right: 0px; border-bottom: 5px solid transparent; border-left: 0px; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 25px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td>
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<td valign="top" class="responsive-td" style="width: 100%;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner"><p style="font: normal normal normal 14px/23px sans-serif; color: #414042">
	Hello Designer,</p><p style="font: 14px / 150% sans-serif; color: rgb(65, 64, 66);">
	In our ongoing commitment to providing shoppers with excellent customer service, and meeting expectations, <b>the automatic cancellation window is changing from 6 days after Estimated Ship Date (ESD) to 4 days starting <u>June 6</u></b>.&nbsp;</p><p style="font: normal normal normal 14px/23px sans-serif; color: #414042">
	<br>
	What does this mean?&nbsp;</p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 25px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td valign="top" class="responsive-td" style="width: 50%; padding-right: 3.5px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; border: 1px solid #5D5D5D; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner">
<p style="font: 14px / 23px sans-serif; color: rgb(65, 64, 66); text-align: center;">
	You&rsquo;ll need to provide customers with valid tracking information by the ESD and no later than 4 calendar days after.<br>
	&nbsp;</p></td></tr></table></td><td valign="top" class="responsive-td" style="width: 50%; padding-left: 3.5px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; border: 1px solid #5D5D5D; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner"><p style="font: 14px / 23px sans-serif; color: rgb(65, 64, 66); text-align: center;">
	Orders not shipped 4 days after the ESD will be automatically cancelled and will negatively impact your cancellation performance metrics.</p></td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" class="stylingblock-content-wrapper" style="min-width: 100%; "><tr><td class="stylingblock-content-margin-cell" style="padding: 20px 0px 0px; "><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; border-top: 0px; border-right: 0px; border-bottom: 5px solid transparent; border-left: 0px; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 25px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr>
<td valign="top" class="responsive-td" style="width: 100%;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner"><p style="font: 14px / 23px sans-serif; color: rgb(65, 64, 66); text-align: center;">
	<b>Best practices to avoid unshipped orders and automatic cancellations:</b></p><div style="font: 14px / 23px sans-serif; color: rgb(65, 64, 66);">
	✓&nbsp; &nbsp; &nbsp;Update orders to &ldquo;shipped&rdquo; status as soon as they are handed off to the carrier<br>
	✓&nbsp; &nbsp; &nbsp;Proactively cancel orders that cannot be fulfilled before the ESD<br>
	✓&nbsp; &nbsp; &nbsp;If possible, upgrade to a faster carrier method to help your item(s) be delivered to&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; the customer on time &nbsp;&nbsp;<br>
	✓&nbsp; &nbsp; &nbsp;Enroll in <a   data-linkto="https://" href="https://click.comms.walmart.com/?qs=a87aedeab26a44a38acd4d3f821da05033bb4ee37d3d0a6786f5814f72db530049632425cb1ead6eeabef7cca8703530fd4381015aaa27e1" style="color:#0071DC;text-decoration:underline;" title="Walmart Fulfillment Services">Walmart Fulfillment Services</a> to offer faster fulfillment and help avoid&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; delays that may lead to automatic cancellations &nbsp;</div></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" class="stylingblock-content-wrapper" style="min-width: 100%; "><tr><td class="stylingblock-content-margin-cell" style="padding: 20px 0px 0px; ">
<table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; border: 0px solid transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 25px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr>
<td valign="top" class="responsive-td" style="width: 100%;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner"><p style="font: normal normal normal 14px/23px sans-serif; color: #414042">
	As always, we recommend that Marketplace sellers avoid cancelling orders as it can negatively impact the customer&rsquo;s experience and your Cancellation Rate performance metric. For more information on how to avoid auto-cancellations, check out our article on <a   data-linkto="https://" href="https://click.comms.walmart.com/?qs=a87aedeab26a44a3a216f93f754590869a7c8006c199506941e5c17e43a6866d4d6cc40e03b81ccf746850ad1ac8f9e1871c5e86b9a1c105" style="color:#0071DC;text-decoration:underline;" title="Performance Alarms">Performance Alarms</a>.</p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" class="stylingblock-content-wrapper" style="min-width: 100%; "><tr><td class="stylingblock-content-margin-cell" style="padding: 10px 0px 0px; ">
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	Thanks for your business,<br>
	<b>The Walmart Marketplace team</b></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table>
												  
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