Subject: Re: Re: Message from Walmart.com Customer: Where is my order, 200010850558750 #Ref 2023051400312434
From: Karen Heady <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Wed, 17 May 2023 23:49:42 +0000

Thank you.  Please reply with the tracking number.

Regards,

Karen Heady
[email-masked]

On Mon, May 15, 2023, 9:19 AM Designer Living Inc. <[email-masked]> wrote:

Hello Karen / Walmart -

Thank you for your quick response. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Please send a replacement if available.

Thank you,

Karen Heady
[email-masked]

On Fri, May 12, 2023, 9:25 AM Designer Living Inc. <[email-masked]> wrote:

Hello Karen-

FedEx confirmed that the package was deemed lost, would you like
us to send you a replacement for the order or would you like to process a
refund?

Sincerely,

Kyle

Designer Living Customer
Service

1-888-879-8790

[email-masked]

On Wed, May 10, 2023 at 7:33 AM Karen Heady <[email-masked]> wrote:

Dear Designer Living Inc.,

Karen Heady wants to connect with you for the order below:

Customer Order Number:  200010850558750

Purchase Order No:  108812046672274

Reason for Contact:  Where is my order

Item name/number:  Madison Park Merie Faux Suede 4-Piece Stiped Accent Natural Comforter Set, Full/Queen/1100805608

Customer Message:

Order transit status hasn't changed on over a week.  I'm wondering if there is a problem.  If the item fails to deliver will I automatically be issued a refund?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team