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[209.85.220.41]) by mx.google.com with SMTPS id r64-20020acada43000000b003920cdb7e26sor259955oig.15.2023.05.08.14.52.44 for (Google Transport Security); Mon, 08 May 2023 14:52:44 -0700 (PDT) Received-SPF: pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20221208.gappssmtp.com header.s=20221208 header.b=ROpzCl4+; spf=pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=helita.dewitt@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20221208.gappssmtp.com; s=20221208; t=1683582763; x=1686174763; h=cc:to:subject:message-id:date:thread-index:mime-version:from:from :to:cc:subject:date:message-id:reply-to; bh=ZjV/UeKiwCp2w3XhptJOSIo4v2WTlRqQA31cqLDXsqI=; b=ROpzCl4+YgyLznQWrNrQq809ywISUnm4Wjc8kKM1gS6j5zDykIymAlIJhD6FrSqlSD sSoXvMn9wgPSWs5avs6wx5cZjgjU1QF93iW8Qd3Tlr+PJFAYOs0H7X8ei+HehYYKM0Up WzyehMK4AlZpvaISY6NZs+xJkoyChRhOFn45FFZs6VzpTZGkvrbX+QZG5v5yVXJi8Bq9 pydQHqBMLiJ/beksZaGZr9VJ08Yj7chqkA8roqjzBYF7xnbtHUZhLK+PiPEph++YoKIa eeVazzZk2Gh3gEYjlPEGYwRrgFgHZ+vLYlOtE1AQNB0JlWuFuw8meva4UUkBvE20EXvy 8bKA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1683582763; x=1686174763; h=cc:to:subject:message-id:date:thread-index:mime-version:from :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=ZjV/UeKiwCp2w3XhptJOSIo4v2WTlRqQA31cqLDXsqI=; b=EDRHTmArjxY8S8xxHRhyNkaSBaeARG/a+XaBDKgNRa7wd25qqFv03PVtQeDmEC+vIn XR8X7gy5ZTsymGXMgBcAumX8pOQ8iFKbb1NIvidhJY46gCeUlGmc7S59wmSql0ShMl1T JJv6xpStHga6xmDBK6BRFNZbrCs3XNZVSZf7Y/iwYuVgbtQfJLq0BPcMfPNlw63JA+qm AKqlcraTfe94wH/zF6RYlssRP+kHke77c345OeOV1xD06vL6z4rlEdgdIUYn61gIC3td X9Am62z1lgOkhKdcaVzRKUDY41EQJYxh5UyYGpPKUy14ysEZ7M4+VZl+xERqqhwc8xh/ E5Yw== X-Gm-Message-State: AC+VfDzoC8GY1uMuGzU7ikKGf4FxwdBwVG2EeEYWiPg31CY5HrEbmFIQ hWyPTHVPZbA09Bxkf7gY2UZByPA2eVsOFsbsrqpyuInOFU4/8Qfs X-Google-Smtp-Source: ACHHUZ4CZpiV4BEx+NefIjWu8uNvMuBC6e4WTQMKEj9LptjII10qceeDsJuHgn1U84dN4fI2DvV+oZ8dFabIDBUTLWc= X-Received: by 2002:a54:4792:0:b0:392:763:7af7 with SMTP id o18-20020a544792000000b0039207637af7mr259170oic.14.1683582763585; Mon, 08 May 2023 14:52:43 -0700 (PDT) From: Helita Dewitt MIME-Version: 1.0 X-Mailer: Microsoft Outlook 14.0 Thread-Index: AdmB92pNfe+T7FLfS/i0FQdbsegK8A== Date: Mon, 8 May 2023 14:52:42 -0700 Message-ID: <2ae8a2443f509d5c4b5e58053b3fc531@mail.gmail.com> Subject: Incomplete Shipment #Ref 2023050300311861 To: info@designerliving.com Cc: JLA Customer Service Content-Type: multipart/alternative; boundary="00000000000092ed1805fb35a8de" --00000000000092ed1805fb35a8de Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Michael- Thank you for your email. While we understand and are sorry for the circumstances, there is *only* a 1-year manufacturer=E2=80=99s warranty for= all furniture items. In addition, we do *not* have the side rails or a hardware kit available for this item. Based on these conditions, we are unable to assist further at this time. Best Regards, Helita Ecommerce Support Team Supervisor jlacs@jlahome.com *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Monday, May 08, 2023 2:14 PM *To:* JLA Customer Service *Subject:* Fwd: Re: Incomplete Shipment #Ref 2023050300311861 ---------- Forwarded message --------- From: *Michael Wagner* Date: Tue, May 9, 2023 at 4:50=E2=80=AFAM Subject: Re: Re: Incomplete Shipment #Ref 2023050300311861 To: info@designerliving.com Hello, Kyle. As stated in my original e-mail to your company, we did not receive side rails or a hardware kit in the box when we ordered our bed. Original note: Dear Folks at Designerliving, My wife and I bought your Madison Park Beckett Queen bed from Wayfair on 10/02/2021 but, due to difficulties with various contractors our construction project did not get finished until recently. We were shocked to see that our bed has no side rails or hardware kit, just headboard, footboard, center support legs and box spring support slats. We realize that a year-and-a-half is quite a gap in communication, but we are hoping that you might hear our plea for help and send us a pair of queen side rails and a hardware kit so we can assemble our bed and place it on the new rug in the new room! We have absolutely no clue how the manufacturer could have erred in such a way, sending an incomplete order; the other components seem to be of respectable quality, though. Please let us know if you are able to help. We got the natural color bed. Thanks so much. Respectfully, Michael and Christine Wagner 42 Chestnut Street Phoenix, NY 13135 On Mon, May 8, 2023 at 4:28=E2=80=AFPM info@designerliving.com < info@designerliving.com> wrote: Hello Mike- Thank you for your email. Can you please elaborate more on how can we assist you? Thanks! Sincerely, Kyle Designer Living Customer Service 1-888-879-8790 info@designerliving.com =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D Thank you.....any update on the status of this case? I can send pictures of the materials we received if you need me to. Thanks. Mike On Wed, May 3, 2023 at 6:40=E2=80=AFPM info@designerliving.com < info@designerliving.com> wrote: Thank you for your Email! One of our Customer Service representatives will respond to your inquiry within the next 24 business hours. We have assigned a reference number to your email subject, so please do not change or remove the subject of your email. Please note that our business hours of operation are Monday Friday, 7:00am 3:30pm PST. Sincerely, Designer Living Customer Service --00000000000092ed1805fb35a8de Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Hello Michael-

=C2=A0

Thank you for your email.=C2= =A0 While we understand and are sorry for the circumstances, there is on= ly a 1-year manufacturer=E2=80=99s warranty for all furniture items.

In addition, we do not have the side r= ails or a hardware kit available for this item.=C2=A0 Based on these condit= ions, we are unable to assist further at this time.

=C2=A0

Best Regards,

Helita

Ecommerce Support Team Super= visor

jla= cs@jlahome.com

=C2=A0

From:= Customer Service in= fo@designerliving.com [mailto:info@designerliving.com]
Sent: Monday, May 08, 2023 2:14 P= M
To: JLA Customer Service
Subject: Fwd: Re: Incomplete= Shipment #Ref 2023050300311861

=C2=A0

=

=C2=A0

= =C2=A0

---------- Forwarded message ---= ------
From: Michael Wagner <jezu4me@gmail.com>
Date: Tue, May 9, 2023 at 4:50= =E2=80=AFAM
Subject: Re: Re: Incomplete Shipment #Ref 2023050300311861To: info@designerliving.com <info@designerliving.com>

=C2=A0=

Dear Folks at Designerliving,

My wife and I bought your = Madison Park Beckett Queen bed from

Wayfair on 10/02/2021 but, due to difficulties with variou= s=C2=A0

contractors= our construction project did not get finished until

<= p class=3D"MsoNormal">recently.=C2=A0 We were shocked to see th= at our bed has no side rails

or hardware kit, just headboard, footboard, center support=

legs and box spring suppo= rt slats.

=C2=A0

We realize that a yea= r-and-a-half is quite a gap in

= communication, but we are hoping that you might hear our=

plea for help and send us= a pair of queen=C2=A0side rails and a

hardware kit so we can assemble our bed and place it on=

the new rug in the= new room!=C2=A0 We have absolutely no clue how

the manufacturer could have erred in such a wa= y,=C2=A0sending

an = incomplete order; the other components seem to be of

<= p class=3D"MsoNormal">respectable quality, though.

=C2=A0

Please let us know if you are able to = help.=C2=A0 We got the

natural color bed.=C2=A0 Thanks so much.

=C2=A0

Respectfully,

Michael and Christine Wagner

42 Chestnut Street

Phoenix, NY=C2=A0 13135

=C2=A0

Hello Mike= -

=C2=A0

Thank you for your email. Can you please elaborate mor= e on how can we assist you? Thanks!

=C2=A0

Sincerely,

<= p style=3D"margin-bottom:0in;margin-bottom:.0001pt;background:white">= Kyle

Designer Living Customer Service

1-888-879-8790<= /span>

info@designerliving.com

= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D

=C2=A0

Thank you.....any update on the status of t= his case?

I can send pictures of the materials we received

if y= ou need me to.

=C2=A0

Thanks.

Mike

=C2=A0

=C2= =A0

On Wed, May 3, 2023 at 6:40=E2=80=AFPM info@designerliving.com <info@designerliving.c= om> wrote:

Thank you for your Emai= l!=C2=A0 One of our Customer Service representatives will respond to your i= nquiry within the next 24 business hours.=C2=A0 We have assigned a referenc= e number to your email subject, so please do not change or remove the subje= ct of your email.



Please note that our business hours of ope= ration are Monday =C2=A0 Friday, 7:00am =C2=A0 3:30pm PST.

Sincerely= ,

Designer Living Customer Service

--00000000000092ed1805fb35a8de--