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[209.85.220.41]) by mx.google.com with SMTPS id j11-20020a17090ae60b00b0025017385757sor4127757pjy.5.2023.05.08.13.50.51 for (Google Transport Security); Mon, 08 May 2023 13:50:51 -0700 (PDT) Received-SPF: pass (google.com: domain of jezu4me@gmail.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@gmail.com header.s=20221208 header.b=k261f8yk; spf=pass (google.com: domain of jezu4me@gmail.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=jezu4me@gmail.com; dmarc=pass (p=NONE sp=QUARANTINE dis=NONE) header.from=gmail.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20221208; t=1683579050; x=1686171050; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=XxgK04olaAYJ/L36NVX/aJDgC1aa4jBE8NDg6YT7cLY=; b=k261f8ykj9iX0rJA8Wc3n7wsaXTCpYxy5bh9N7tIQvGtYWHbzlgnJQ7Xn2bfCW2by7 B33oryXDjSr94Jgoqme5fGnHPb59r8rkJdYFoAx7Ow4Eu2mWXyUCPDQ9P/D7+C7sJ6HK IYz2P3/uS8Dus95hPQVm2AE0RP5Jj6HRJzvWpG0lHkKq6lmGf+CRYOL+m086mvYkQ5Me iKPpC2vlXugEU5aXJ1M40H2/kQwSMofhcqxF/dOm4/RJ1Di2Ian6eUXcnS9aWdMsE4oV mGhYkdd5FH+jUNRPu5ZKXXNhl3y3aGZe3IMDIN8KdrycA4gXktpfwye0dG7t7rb5hjPy k81g== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1683579050; x=1686171050; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=XxgK04olaAYJ/L36NVX/aJDgC1aa4jBE8NDg6YT7cLY=; b=fwu4qbil83PCWg5I7BX0CfBH4/xZdsXxjZb2p7fU7nOlGCSSAj04rx7p47RPNrHtsK pBW16EPh9diYHAl5COAgHXm3bAia7Q/yKYgcHkyjqKnAuQpn4z4ClcaeFidcRERtrMUl Mdpys6Pda/xO0PdSC9p19/5swMlin7wXJ7xc/UasLrVb946ro6yjMl3e3ukgo3IxMe0K rIUUVBcTgfiVDkDUPAcCJcjnwagYWlZGBUkZKwDZmJcZLwlbL6mrM/UgNbVpHPhX40bi Kw+pcyhakbh6QivT7Op7uDjGdC7zL9Ob/v5G+Av6C4U+G3TtN7/TVbTPVUV4JxqPpw5G PEMQ== X-Gm-Message-State: AC+VfDxjTp/jwdKmbCDWD7pJiLL6gyN8yrAlIPVGHgk3qiXk6JYR89NY 15VrWjYQg4JER54NUbQ922+DgP4yeIGCtmI79BQgCBpf7ac= X-Google-Smtp-Source: ACHHUZ7qgrezcGHUPLCFC+GQwImwheSAP+PdIiwc4yku+5f9chfw01qU+zSNcsscwX/iGy6UI5SbMRj0wg+QY6vzS8E= X-Received: by 2002:a17:90a:e38f:b0:23a:5f51:6ee5 with SMTP id b15-20020a17090ae38f00b0023a5f516ee5mr12509238pjz.12.1683579050566; Mon, 08 May 2023 13:50:50 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: Michael Wagner Date: Mon, 8 May 2023 16:50:36 -0400 Message-ID: Subject: Re: Re: Incomplete Shipment #Ref 2023050300311861 To: "info@designerliving.com" Content-Type: multipart/alternative; boundary="00000000000042a8f205fb34cb94" --00000000000042a8f205fb34cb94 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Kyle. As stated in my original e-mail to your company, we did not receive side rails or a hardware kit in the box when we ordered our bed. Original note: Dear Folks at Designerliving, My wife and I bought your Madison Park Beckett Queen bed from Wayfair on 10/02/2021 but, due to difficulties with various contractors our construction project did not get finished until recently. We were shocked to see that our bed has no side rails or hardware kit, just headboard, footboard, center support legs and box spring support slats. We realize that a year-and-a-half is quite a gap in communication, but we are hoping that you might hear our plea for help and send us a pair of queen side rails and a hardware kit so we can assemble our bed and place it on the new rug in the new room! We have absolutely no clue how the manufacturer could have erred in such a way, sending an incomplete order; the other components seem to be of respectable quality, though. Please let us know if you are able to help. We got the natural color bed. Thanks so much. Respectfully, Michael and Christine Wagner 42 Chestnut Street Phoenix, NY 13135 On Mon, May 8, 2023 at 4:28=E2=80=AFPM info@designerliving.com < info@designerliving.com> wrote: > Hello Mike- > > > Thank you for your email. Can you please elaborate more on how can we > assist you? Thanks! > > > Sincerely, > > Kyle > > Designer Living Customer Service > > 1-888-879-8790 > > info@designerliving.com > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Thank you.....any update on the status of this case? > > I can send pictures of the materials we received > > if you need me to. > > > Thanks. > > Mike > > > > On Wed, May 3, 2023 at 6:40=E2=80=AFPM info@designerliving.com < > info@designerliving.com> wrote: > >> Thank you for your Email! One of our Customer Service representatives >> will respond to your inquiry within the next 24 business hours. We have >> assigned a reference number to your email subject, so please do not chan= ge >> or remove the subject of your email. >> >> >> >> Please note that our business hours of operation are Monday Friday, >> 7:00am 3:30pm PST. >> >> Sincerely, >> >> Designer Living Customer Service >> >> --00000000000042a8f205fb34cb94 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hello, Kyle.=C2=A0 As stated in my original e-ma= il=C2=A0to your company,
we did not receive side rails or a = hardware kit in the box
when we ordered our bed.

Original note:

<= /div>
Dear Folks at Designerliving,
My wife and I bought your Madison Park Beckett Queen bed from=
Wayfair on 10/02/2021 but, due to diffic= ulties with various=C2=A0
contractors our= construction project did not get finished until
recently.=C2=A0 We were shocked to see that our bed has no side rai= ls
or hardware kit, just headboard, footb= oard, center support
legs and box spring = support slats.

We realize that a year-and-a-half is quite a gap in
communication, but we are hoping that you might hea= r our
plea for help and send us a pair of= queen=C2=A0side rails and a
hardware kit= so we can assemble our bed and place it on
the new rug in the new room!=C2=A0 We have absolutely no clue how
<= div class=3D"gmail_default">the manufacturer could have erred in such a way= ,=C2=A0sending
an incomplete order; the o= ther components seem to be of
respectable= quality, though.

Please let us know if you are = able to help.=C2=A0 We got the
natural co= lor bed.=C2=A0 Thanks so much.

=
Respectfully,
Michael and Christine Wagner
42 Chestnu= t Street
Phoenix, NY=C2=A0 13135

On Mon, May 8, 2023 at 4:28=E2=80=AFPM info@designerliving.com <info@designerliving.c= om> wrote:
Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D


Thank you.....any update on the status of this case?

I can send pictures of the materials we received

if you need= me to.


Thanks.

Mike



On = Wed, May 3, 2023 at 6:40=E2=80=AFPM info@designerliving.com <info@designerliving.com> wro= te:

Thank you for = your Email!=C2=A0 One of our Customer Service representatives will respond = to your inquiry within the next 24 business hours.=C2=A0 We have assigned a= reference number to your email subject, so please do not change or remove = the subject of your email.



Please note that our business ho= urs of operation are Monday =C2=A0 Friday, 7:00am =C2=A0 3:30pm PST.
Sincerely,

Designer Living Customer Service

--00000000000042a8f205fb34cb94--