Subject: Re: Message from Walmart.com Customer: Where is my order, 200010890982008 #Ref 2023041500301364
From: Camille Welch <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sat, 29 Apr 2023 23:34:10 +0000

Your reply got lost in my email, my address is 6 manor cir, apt 5
Sanford Maine 04073

Sent from my iPhone

On Apr 20, 2023, at 11:18 AM, Designer Living Inc. <[email-masked]> wrote:

Hello Camille-

FedEx
investigation has been completed. We will send you a replacement for the order
that you did not receive. Can you please confirm the address where we
will send the replacement? Thank you!

Sincerely,

Kyle

Designer Living Customer
Service

1-888-879-8790

[email-masked]

On Tue, Apr 18, 2023 at 12:54 AM [email-masked] <[email-masked]> wrote:

Hello Camille / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We confirmed your order was shipped on 03/20 on tracking # 395936392930. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Camille Welch wants to connect with you for the order below:

Customer Order Number:  200010890982008

Purchase Order No:  108807836580801

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen/1772840977

Customer Message:

My order is almost a month late

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team