Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 28 Apr 2023 18:42:01 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Marie Johnson

Customer Order Number: 200010900829424

Purchase Order No: 108811230402677

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Madison Park Seabed 100% Cotton Sateen 3-Piece Coastal Blue Print Bedding Comforter Set, Full/Queen, Size: Full/Queen/1028714514

Agent message:   The cx didn't receive the item and shown on FedEx website that it was delivered and she didn't receive it so she needs the item or the refund as soon as possible

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team