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From: <vanessa.corciega@csphjla.com>
To: <info@designerliving.com>
Cc: <jlacs@jlahome.com>
References: <a20aafb33306e24e@aa421330c36b16f0>
In-Reply-To: <a20aafb33306e24e@aa421330c36b16f0>
Subject: RE: Replacement part request   #Ref 2023042600301665
Date: Wed, 26 Apr 2023 13:39:31 -0700
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Hello Eleni - 

Thank you for contacting JLA Home.  Unfortunately we are unable to locate a=
n order under your name in our system.  To proceed with your request, pleas=
e provide the store receipt, or online order confirmation that includes the=
 information below.  NOTE: providing a list of what was ordered is not suff=
icient proof of purchase; we need the actual store receipt or order confirm=
ation.  There is a $20 charge for each bracket.  Thank you.

=E2=80=A2                    Place of Purchase

=E2=80=A2                    Date of Purchase

=E2=80=A2                    Order / Reference Number

=E2=80=A2                    Description of the item ordered

=E2=80=A2                    Ship to Address / Contact Name

 

Best Regards,

Vanessa

E-Commerce Support Team 

jlacs@jlahome.com <mailto:jlacs@jlahome.com>  

 

From: info@designerliving.com <info@designerliving.com> 
Sent: Wednesday, April 26, 2023 1:19 PM
To: jlacs@jlahome.com
Subject: RE:Replacement part request #Ref 2023042600301665

 

 

 

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D

 

Hello,

 

I purchased these shades from Amazon from your Madison Park brand: https://=
www.amazon.com/gp/product/B086VSFJNY. I need new brackets, but Amazon is un=
able to help me. Is there a way to purchase or receive new brackets for the=
 shade directly through you?

 

Thank you,

Eleni Donnelly

978-807-2889



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nk=3Dpurple style=3D'word-wrap:break-word'><div class=3DWordSection1><p cla=
ss=3D"m328067878943642359m2099176798702972788m2594085287217512054m-10094007=
42545496736m5509402292311211049m-2503564603917136444msoplaintext"><span lan=
g=3DEN-US style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>Hello=
 </span><span style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>E=
leni</span><span lang=3DEN-US style=3D'font-size:11.0pt;font-family:"Calibr=
i",sans-serif'> -&nbsp;<o:p></o:p></span></p><p class=3D"m32806787894364235=
9m2099176798702972788m2594085287217512054m-1009400742545496736m550940229231=
1211049m-2503564603917136444msoplaintext"><span lang=3DEN-US style=3D'font-=
size:11.0pt;font-family:"Calibri",sans-serif'>Thank you for contacting JLA =
Home.&nbsp; Unfortunately we are unable to locate an order under your name =
in our system.&nbsp; To proceed with your request, please provide the store=
 receipt, or online order confirmation that includes the information below.=
&nbsp; <span style=3D'color:#000099'>NOTE: </span>providing a list of what =
was ordered is <i>not</i> sufficient proof of purchase; we need the actual =
store receipt or order confirmation.&nbsp; There is a <span style=3D'color:=
#000099'>$20 </span>charge for each bracket.&nbsp; Thank you.<o:p></o:p></s=
pan></p><p class=3D"m328067878943642359m2099176798702972788m259408528721751=
2054m-1009400742545496736m5509402292311211049m-2503564603917136444msoplaint=
ext" style=3D'margin-left:.75in'><span lang=3DEN-US style=3D'font-size:11.0=
pt;font-family:"Calibri",sans-serif'>=E2=80=A2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; <span style=3D'color:#000099'>Place of Purchase</span><o:p></o:p=
></span></p><p class=3D"m328067878943642359m2099176798702972788m25940852872=
17512054m-1009400742545496736m5509402292311211049m-2503564603917136444msopl=
aintext" style=3D'margin-left:.75in'><span lang=3DEN-US style=3D'font-size:=
11.0pt;font-family:"Calibri",sans-serif'>=E2=80=A2&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp; <span style=3D'color:#000099'>Date of Purchase</span><o:p></=
o:p></span></p><p class=3D"m328067878943642359m2099176798702972788m25940852=
87217512054m-1009400742545496736m5509402292311211049m-2503564603917136444ms=
oplaintext" style=3D'margin-left:.75in'><span lang=3DEN-US style=3D'font-si=
ze:11.0pt;font-family:"Calibri",sans-serif'>=E2=80=A2&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp; <span style=3D'color:#000099'>Order / Reference Number</s=
pan><o:p></o:p></span></p><p class=3D"m328067878943642359m20991767987029727=
88m2594085287217512054m-1009400742545496736m5509402292311211049m-2503564603=
917136444msoplaintext" style=3D'margin-left:.75in'><span lang=3DEN-US style=
=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>=E2=80=A2&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style=3D'color:#000099'>Description of t=
he item ordered</span><o:p></o:p></span></p><p class=3D"m328067878943642359=
m2099176798702972788m2594085287217512054m-1009400742545496736m5509402292311=
211049m-2503564603917136444msoplaintext" style=3D'margin-left:.75in'><span =
lang=3DEN-US style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>=
=E2=80=A2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style=3D'color:#0000=
99'>Ship to Address / Contact Name</span><o:p></o:p></span></p><p class=3DM=
soNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span lang=3DEN-US>Best =
Regards,<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US>Vanes=
sa<o:p></o:p></span></p><p class=3DMsoNormal>E-Commerce Support Team <o:p><=
/o:p></p><p class=3DMsoNormal><span lang=3DEN-US><a href=3D"mailto:jlacs@jl=
ahome.com">jlacs@jlahome.com</a> </span><span style=3D'mso-fareast-language=
:EN-US'><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'mso-farea=
st-language:EN-US'><o:p>&nbsp;</o:p></span></p><div style=3D'border:none;bo=
rder-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNorma=
l><b><span lang=3DEN-US>From:</span></b><span lang=3DEN-US> info@designerli=
ving.com &lt;info@designerliving.com&gt; <br><b>Sent:</b> Wednesday, April =
26, 2023 1:19 PM<br><b>To:</b> jlacs@jlahome.com<br><b>Subject:</b> RE:Repl=
acement part request #Ref 2023042600301665<o:p></o:p></span></p></div><p cl=
ass=3DMsoNormal><o:p>&nbsp;</o:p></p><p><o:p>&nbsp;</o:p></p><p><o:p>&nbsp;=
</o:p></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D<o:p></o:p></p><p><o:p>&nbsp;</o:p></p><p>Hello,=
<o:p></o:p></p><p><o:p>&nbsp;</o:p></p><p>I purchased these shades from Ama=
zon from your Madison Park brand:&nbsp;<a href=3D"https://www.amazon.com/gp=
/product/B086VSFJNY">https://www.amazon.com/gp/product/B086VSFJNY</a>. I ne=
ed new brackets, but Amazon is unable to help me. Is there a way to purchas=
e or receive new brackets for the shade directly through you?<o:p></o:p></p=
><p><o:p>&nbsp;</o:p></p><p>Thank you,<o:p></o:p></p><p>Eleni Donnelly<o:p>=
</o:p></p><p>978-807-2889<o:p></o:p></p></div><div id=3D"DAB4FAD8-2DD7-40BB=
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