Subject: RE: Replacement part request #Ref 2023042600301665
From: <[email-masked]>
To: <[email-masked]>
Cc: <[email-masked]>
Date: Wed, 26 Apr 2023 13:39:31 -0700

Hello Eleni - 

Thank you for contacting JLA Home.  Unfortunately we are unable to locate an order under your name in our system.  To proceed with your request, please provide the store receipt, or online order confirmation that includes the information below.  NOTE: providing a list of what was ordered is not sufficient proof of purchase; we need the actual store receipt or order confirmation.  There is a $20 charge for each bracket.  Thank you.

•                    Place of Purchase

•                    Date of Purchase

•                    Order / Reference Number

•                    Description of the item ordered

•                    Ship to Address / Contact Name

Best Regards,

Vanessa

E-Commerce Support Team 

[email-masked] <mailto:[email-masked]>  

From: [email-masked] <[email-masked]> 
Sent: Wednesday, April 26, 2023 1:19 PM
To: [email-masked]
Subject: RE:Replacement part request #Ref 2023042600301665

 

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Hello,

I purchased these shades from Amazon from your Madison Park brand: https://www.amazon.com/gp/product/B086VSFJNY. I need new brackets, but Amazon is unable to help me. Is there a way to purchase or receive new brackets for the shade directly through you?

Thank you,

Eleni Donnelly

978-807-2889

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