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[209.85.220.41]) by mx.google.com with SMTPS id de20-20020a056808609400b00386c5fddaf4sor1334759oib.57.2023.04.15.09.46.46 for (Google Transport Security); Sat, 15 Apr 2023 09:46:46 -0700 (PDT) Received-SPF: pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20221208.gappssmtp.com header.s=20221208 header.b="Vh/NOZa7"; spf=pass (google.com: domain of helita.dewitt@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=helita.dewitt@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20221208.gappssmtp.com; s=20221208; t=1681577206; x=1684169206; h=cc:to:subject:message-id:date:thread-index:importance:mime-version :from:from:to:cc:subject:date:message-id:reply-to; bh=KBjfZiw3th5W82jkcJW4aaOKeeMe2EF6d10WJWJ3RfI=; b=Vh/NOZa7lrRPiFok/EKV6+miRsJNSPbQY1ZgD7fx4T3JCiiRC8e8CKVP/dgjmHTLem weJcyLOrxzRviO12zbwgmRfJbDvem2mBDzSur588JiX26msWsQ/56a7n3oZEiqT5DcCX NIJbJ8FPl0Wf69O3w8ZB+vrBcmEsafJ1onRHupJCetITxt2Pr9m5GH9Ghz+Ox/rmcSGz taoqk0V3hXWhzy2K35VCeJmsfrmrPvkD8pyxeCbashewVrcc/lHjBPFiTqc492q8Yv9b FnmEE3K0rXwBZiRsabGHRAbOWTZWa5wcYGlxKliOsWUpMV12QnqqSo+W+RPbqO5tFHtD mE2A== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20221208; t=1681577206; x=1684169206; h=cc:to:subject:message-id:date:thread-index:importance:mime-version :from:x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=KBjfZiw3th5W82jkcJW4aaOKeeMe2EF6d10WJWJ3RfI=; b=cr04aQocJxoQlpC5rU7SmnYkEvaF/uOCSfZtV4ityCA9D3Pwj+Nz8hjF+ydgHdvONO EgPDgRNOe+GcPHFedW/7OzuKbLYs/8Y5qw9y3IT8nx4k/ajRbES/2SndJXhfNd0WIkBt 9rqEI7+ndfCykzYmPDHcWgjnSt0AK4P1T5gL5fWklcwP/lTLjg5UTi0IK4YrgGx7cIIM 7D67MFTKxD9OSYYvkVjcVx36uc2n06tItjJ0MC30j8YjddT2vt/gFxsKYgw8/FqkWQIH pKkIwZl0DaidibjdKfHLhH7AEKB45DAbXr5gBu9b2c8OjAMpEag3T4u0vul3of3zpvGZ sJng== X-Gm-Message-State: AAQBX9csTbrnNIea6wtk2GGwjrU7RLpSj0zA8BdCRRBsLnL87G/TPVQW U51M8ChTx6OAvo7IGaM2NxX/GPKrOrqYTz6DOvH9cKxdVAvpGy+G X-Google-Smtp-Source: AKy350ZlDK7CnszEUGEf7+nbkNIUUhjwRH6F/kqDhu6e5Gt190EonC76XCFZqtgSO7kzm8V5ER7ULtJpkLhPFmNuHcU= X-Received: by 2002:aca:1314:0:b0:386:a2d0:2814 with SMTP id e20-20020aca1314000000b00386a2d02814mr4814122oii.4.1681577206088; Sat, 15 Apr 2023 09:46:46 -0700 (PDT) From: Helita Dewitt MIME-Version: 1.0 X-Priority: 1 (Highest) X-MSMail-Priority: High X-Mailer: Microsoft Outlook 14.0 Importance: High Thread-Index: Adlvudy4a2wjppTTTXulEhZ6RmcSbg== Date: Sat, 15 Apr 2023 09:46:44 -0700 Message-ID: <836432f83d07206e6b2972a8b3320ecd@mail.gmail.com> Subject: RESPONSE REQUIRED - Assistance - Amazon Order # 112-3878086-5233033/ PO # Xh5dXM63t To: info@designerliving.com Cc: jlacs@jlahome.com Content-Type: multipart/alternative; boundary="00000000000008257605f962b489" --00000000000008257605f962b489 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Jennifer- Thank you for contacting JLA Home. We are sorry to hear of the issues with the Madison Park Martin Oval Surfboard Tufted Cocktail Ottoman you purchased at Amazon. Can you please provide a photo of the area you are encountering with this ottoman? Thank you. Best Regards, Helita Ecommerce Support Team Supervisor jlacs@jlahome.com *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Friday, April 14, 2023 3:28 PM *To:* JLA Customer Service *Subject:* Fwd: Assistance ---------- Forwarded message --------- From: *Jennifer Woodson* Date: Fri, Apr 14, 2023 at 10:06=E2=80=AFAM Subject: Assistance To: info@designerliving.com I purchased the item below from Amazon.com. The company recommends contacting you with issues related to the product. We have enjoyed the ottoman since purchase in October. Last weekend we recognized the top of one of the tufted buttons had separated. We located the top on the floor, but the fabric is missing. Is it possible to purchase a replacement button or fabric to cover the missing portion? Madison Park Martin Oval Surfboard Tufted Cocktail Ottoman Soft Fabric, All Foam, Wood Frame Modern Coffee Table Living Room Lounge Furniture, Blue, 48"W x 27.5"D x 18"H Sent from Yahoo Mail on Android --00000000000008257605f962b489 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Hello Jennifer-

=C2=A0

Thank you for contacting JL= A Home.=C2=A0 We are sorry to hear of the issues with the Madison Park M= artin Oval Surfboard Tufted Cocktail Ottoman you purchased at Amazon.

=C2=A0

Can you please = provide a photo of the area you are encountering with this ottoman?=C2=A0 T= hank you.

=C2=A0

= Best Regards,

Helita

Ecommerce Support Team Supervisor

jlacs@jlahome.com

=C2=A0

From: Customer Service info@designerliving.com [mailto:info@designerliving.com]
Sen= t: Friday, April 14, 2023 3:28 PM
To: JLA Customer ServiceSubject: Fwd: Assistance

=C2=A0

=C2=A0

---------- Forwarded message ---------
From: Jennifer= Woodson <jenwoode@yahoo.= com>
Date: Fri, Apr 14, 2023 at 10:06=E2=80=AFAM
Subject: Assi= stance
To: info@designerlivin= g.com <info@designerlivin= g.com>



I purchased the item = below from Amazon.com.=C2=A0 The company recommends contacting you with iss= ues related to the product.=C2=A0 We have enjoyed the ottoman since purchas= e in October.=C2=A0 Last weekend we recognized the top of one of the tufted= buttons had separated. We located the top on the floor, but the fabric is = missing.=C2=A0 Is it possible to purchase a replacement button or fabric to= cover the missing portion?=C2=A0

=C2=A0

=

= Madison Park Martin Oval Surfboard Tufted Cocktail Ottoman Soft Fabric, All= Foam, Wood Frame Modern Coffee Table Living Room Lounge Furniture, Blue, 4= 8"W x 27.5"D x 18"H=C2=A0

=C2=A0

Sent from Yahoo Mail on Android

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