Subject: Re: RE:Please contact the customer - Return/Replace - Late to Arrive #Ref 2023040700301095
From: Courtney Macon <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Tue, 11 Apr 2023 02:27:59 +0000

Thanks you as well!

Sent from Yahoo Mail for iPhone

On Monday, April 10, 2023, 3:39 PM, Designer Living Inc. <[email-masked]> wrote:

Hello Courtney / Walmart-

Thank you for letting us know that you received your order.

Have a great day ahead!

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

On Mon, Apr 10, 2023 at 12:28 PM Courtney Macon <[email-masked]> wrote:

Yes I received it thanks

Sent from Yahoo Mail for iPhone

On Monday, April 10, 2023, 12:39 PM, [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010886432310

Item:   Madison Park Amelie Microfiber 4-Piece Black Floral Print Comforter Set, King/Cal King, Size: King/Cal-King, Actual Color: Black

Hello Courtney / Walmart-

Thank you for your email.  Upon checking with FedEx, your order # 200010886432310, Purchase order # 108809680027632 with a FedEx tracking # 396642136685 was delivered to the address that was registered when placing the order. Please see the delivery details below.

DELIVERED

Saturday4/8/2023 at 3:44 pm

Signature not required

Left at front door

Obtain Proof of delivery
DELIVERY STATUS
Delivered

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TRACKING ID

396642136685

FROM

Port Wentworth, GA US

Label Created

4/5/2023 7:28 AM

PACKAGE RECEIVED BY FEDEX

SAVANNAH, GA

4/5/2023 12:00 AM

IN TRANSIT

MIAMI, FL

4/8/2023 6:12 AM

OUT FOR DELIVERY

MIAMI, FL

4/8/2023 6:30 AM

DELIVERED

Miami Gardens, FL US

Delivered

4/8/2023 at 3:44 PM

View travel history

We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Courtney Macon

Customer Order Number: 200010886432310

Purchase Order No: 108809680027632

Reason for Contact:  Return/Replace - Late to Arrive

Item name/number:   Madison Park Amelie Microfiber 4-Piece Black Floral Print Comforter Set, King/Cal King, Size: King/Cal-King, Actual Color: Black/1025299480

Agent message:   the order has been delayed by 3 days and cx needed the item by today which was the original EDD. please take a look into this and as a compensation provide cx with some kind of adjustment on the item as a token of compensation since this is inconvenient for her.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team