Subject: Re: Message from Walmart.com Customer: Where is my order, 200010935388599 #Ref 2023040600311051
From: Al-Nisa Nixon <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 07 Apr 2023 16:27:41 +0000

I called and didn’t get an answer so I left a voicemail.

Thank you,

Al-Nisa Nixon, MPH, CLC, DrPH Candidate

On Apr 7, 2023, at 11:26 AM, Designer Living Inc. <[email-masked]> wrote:

Hello Al-Nisa,

Thanks for your response. We do show that FedEx delivered your package on April 6, 2023. Prior to opening an investigation with FedEx, we ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not received and misplaced.

If you are still unable to locate the package, please contact our Customer Service team at 888-879-8790 and we will move forward with contacting FedEx.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

That’s not my house.

Thank you,

Al-Nisa Nixon, MPH, CLC, DrPH Candidate

On Apr 7, 2023, at 10:26 AM, Designer Living Inc.

Hello Al-Nisa / Walmart-

Thanks for your email. As per checking on FedEx Website, the first item was delivered yesterday. Please see attached screenshot below.

Since you ordered 2 sets of  T/TXL Marlo Comforter Set, the second one is scheduled to be delivered by the end of the day today. Please see screenshot below.

If you need further assistance, please let us know.

Sincerely,

Trisha

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Al-Nisa Nixon wants to connect with you for the order below:

Customer Order Number:  200010935388599

Purchase Order No:  108809476776386

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Marlo Cotton 3-Piece Pink Strawberry Comforter Set with Chenille Trims, Twin/Twin-XL/1307896215

Customer Message:

It says delivered but it is not here.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team