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Date: Thu, 06 Apr 2023 00:49:27 +0000
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Subject: Re: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref
 2023033000300833
From: Kelly Ferreira <c-06843596DB444088B7992862DFBA1DEB@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"ltr">Yes, the address is correct.=C2=A0<div><br></div><div>Than=
k you,</div><div>Kelly=C2=A0</div></div><br><div class=3D"gmail_quote"><div=
 dir=3D"ltr" class=3D"gmail_attr">On Wed, Apr 5, 2023 at 5:12=E2=80=AFPM De=
signer Living Inc. &lt;<a href=3D"mailto:s-06843596DB444088B7992862DFBA1DEB=
@relay.walmart.com">s-06843596DB444088B7992862DFBA1DEB@relay.walmart.com</a=
>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px=
 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><p>=
Hello Kelly / Walmart -</p><p><br></p><p>Thank you for the information. As =
shams doesn&#39;t come in a separate piece, we will go ahead and send you a=
 replacement. Please confirm your address below so we can process the repla=
cement.</p><p><br></p><p><strong>99 Talbot St, Fall River MA 02723</strong>=
</p><p><br></p><p>Sincerely,</p><p>Trisha</p><p>Designer Living Customer Se=
rvice</p><p>1-888-879-8790</p><p><a href=3D"mailto:info@designerliving.com"=
 target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><b=
r></p><p>Hi Trisha,</p><p><br></p><p>Sorry this email was in my spam. I did=
 check. Comforter has been opened up and we even laid out to remove wrinkle=
s. No pillowcases came with it. Just comforter, decorative pillow, and skir=
t. I can send photos if you like.=C2=A0</p><p><br></p><p>Thank you,</p><p>K=
elly</p><p><br></p><p>On Fri, Mar 31, 2023 at 1:39 PM <a href=3D"mailto:inf=
o@designerliving.com" target=3D"_blank">info@designerliving.com</a> &lt;<a =
href=3D"mailto:s-06843596DB444088B7992862DFBA1DEB@relay.walmart.com" target=
=3D"_blank">s-06843596DB444088B7992862DFBA1DEB@relay.walmart.com</a>&gt; wr=
ote:<br></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0=
=2E8ex;border-left:1px solid rgb(204,20=
4,204);padding-left:1ex"><p>You have a=
 message from Designer Living Inc. - Walmart.com =C2=A0</p><p><br></p><hr><=
p><br></p><p><strong> Sales Order Id: </strong>=C2=A0200010822660278</p><p>=
<strong> Item: </strong>=C2=A0 Comfort Spaces Enya Microfiber 5-Piece Yello=
w/Gray Floral Printed Comforter Set, Queen, Size: Queen, Actual Color: Yell=
ow/Gray</p><p><br></p><p><br></p><p>Hello Kelly / Walmart-</p><p><br></p><p=
>Thank you for your email. Please open the comforter up all the way, as the=
 shams are usually folded up at the center of the comforter. Upon additiona=
l checking, the shams are typically located 99% of the time.=C2=A0 Please c=
heck this location and advise if you were able to locate them.=C2=A0 Thank =
you.</p><p><br></p><p>Sincerely,</p><p>Trisha</p><p>Designer Living Custome=
r Service<br></p><p>1-888-879-8790</p><p><a href=3D"mailto:info@designerliv=
ing.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
</p><p><br></p><p>Dear Designer Living Inc.=C2=A0</p><p><br></p><p>** THIS =
IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care, contact=
ing you on behalf of the customer for the order below. The customer is rece=
iving a copy of this message.</p><p><br></p><p><strong> Customer Name:</str=
ong>=C2=A0Kelly Ferreira</p><p><strong>Customer Order Number:</strong>=C2=
=A0200010822660278</p><p><strong>Purchase Order No:</strong>=C2=A0108808757=
314745</p><p><strong> Reason for Contact: </strong>=C2=A0Damaged/Missing Pa=
rts/Not Received</p><p><strong> Item name/number: </strong>=C2=A0 Comfort S=
paces Enya Microfiber 5-Piece Yellow/Gray Floral Printed Comforter Set, Que=
en, Size: Queen, Actual Color: Yellow/Gray/258951021</p><p><strong> Agent m=
essage: </strong>=C2=A0 customer is missing a part of their package (two pi=
llow cases) and would a replacement for this part. thank you in advance for=
 your assistence.</p><p><br></p><p><br></p><p><strong>What you need to do n=
ow:</strong></p><p>1. Reply to this message to contact the customer, and do=
 so within 48 hours, per the guidelines outlined in the <a href=3D"https://=
sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Service_Require=
ments" target=3D"_blank">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,=C2=A0<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http:///ueditor/net/upload/image=
/20230331/6381585563104086164801700"></p><p><br></p><hr><p><br></p><p>Walma=
rt Customer Service Team</p><p><br></p><img width=3D"1px" height=3D"1px" al=
t=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwdzs2KwyAUQOGnqcugXr3RhYsm6=
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PO9j39-vtdDxcRF5innhZf6dN3zatx6EzxkjnutZ77VAPP91eDYfuA6fROZc"></blockquote>=
<p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walm=
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</blockquote></div>
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