Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Wed, 05 Apr 2023 19:53:11 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: sally ibik

Customer Order Number: 200010953407335

Purchase Order No: 108809474578640

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Taupe Comforter Set with Bed Skirt and Decorative Pillow, King, Size: King, Actual Color: Taupe/157440562

Agent message:   customer contact us because she never received her package because she was all day at home in the porch and no one deliver a package however FedEx marked as delivered this thing. She will prefer to have a replacement or have her money back, we will appreciate your answer to this request.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team