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Date: Wed, 05 Apr 2023 03:08:54 +0000
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Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref
 2023033000300833
From: Kelly Ferreira <c-06843596DB444088B7992862DFBA1DEB@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">Hi Trisha,</div><div dir=3D"auto"><br></div><div dir=3D"a=
uto">Sorry this email was in my spam. I did check. Comforter has been opene=
d up and we even laid out to remove wrinkles. No pillowcases came with it. =
Just comforter, decorative pillow, and skirt. I can send photos if you like=
=2E=C2=A0</div><div dir=3D"auto"><br></di=
v><div dir=3D"auto">Thank you,</div>=
<div dir=3D"auto">Kelly</div><div><br><div class=3D"gmail_quote"><div dir=
=3D"ltr" class=3D"gmail_attr">On Fri, Mar 31, 2023 at 1:39 PM <a href=3D"ma=
ilto:info@designerliving.com">info@designerliving.com</a> &lt;<a href=3D"ma=
ilto:s-06843596DB444088B7992862DFBA1DEB@relay.walmart.com">s-06843596DB4440=
88B7992862DFBA1DEB@relay.walmart.com</a>&gt; wrote:<br></div><blockquote cl=
ass=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px=
;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204=
)"><div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com =C2=A0=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>=C2=A0200010822660278</div>
    <div><b> Item: </b>=C2=A0 Comfort Spaces Enya Microfiber 5-Piece Yellow=
/Gray Floral Printed Comforter Set, Queen, Size: Queen, Actual Color: Yello=
w/Gray </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello Kelly / Walmart-</p><p><br></p><p>Thank you for your email. =
Please open the comforter up all the way, as the shams are usually folded u=
p at the center of the comforter. Upon additional checking, the shams are t=
ypically located 99% of the time.=C2=A0 Please check this location and advi=
se if you were able to locate them.=C2=A0 Thank you.</p><p><br></p><p>Since=
rely,</p><p>Trisha</p><p>Designer Living Customer Service<br></p><p>1-888-8=
79-8790</p><p><a href=3D"mailto:info@designerliving.com" target=3D"_blank">=
info@designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Desi=
gner Living Inc.=C2=A0</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><=
br></p><p>This is Walmart Customer Care, contacting you on behalf of the cu=
stomer for the order below. The customer is receiving a copy of this messag=
e.</p><p><br></p><p><strong> Customer Name:</strong>=C2=A0Kelly Ferreira</p=
><p><strong>Customer Order Number:</strong>=C2=A0200010822660278</p><p><str=
ong>Purchase Order No:</strong>=C2=A0108808757314745</p><p><strong> Reason =
for Contact: </strong>=C2=A0Damaged/Missing Parts/Not Received</p><p><stron=
g> Item name/number: </strong>=C2=A0 Comfort Spaces Enya Microfiber 5-Piece=
 Yellow/Gray Floral Printed Comforter Set, Queen, Size: Queen, Actual Color=
: Yellow/Gray/258951021</p><p><strong> Agent message: </strong>=C2=A0 custo=
mer is missing a part of their package (two pillow cases) and would a repla=
cement for this part. thank you in advance for your assistence.</p><p><br><=
/p><p><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply t=
o this message to contact the customer, and do so within 48 hours, per the =
guidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guid=
e?article=3D000006402#Customer_Service_Requirements" target=3D"_blank">Mark=
etplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,=C2=A0<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http:///ueditor/net/upload/image=
/20230331/6381585563104086164801700"></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwdzs2KwyAUQOGnqcugXr3RhYsm6cAsSkt_HuDGXFsZkwEJlL59Q7dn8XE4KH=
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xkjnutZ77VAPP91eDYfuA6fROZc">
</blockquote></div></div>
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