Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Tue, 04 Apr 2023 22:33:03 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Wendy Sanchez

Customer Order Number: 200010842075457

Purchase Order No: 108808757341298

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Cavoy 5-Piece Polyester Filled Tufted Comforter Set, Grey, Queen, Size: Queen, Actual Color: Gray/786534916

Agent message:   Hi! customer called in to informed that she did not receive the item and wants a replacement instead//please contact the customer as soon as possible. Thanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team