Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 30 Mar 2023 21:05:36 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kelly Ferreira

Customer Order Number: 200010822660278

Purchase Order No: 108808757314745

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Enya Microfiber 5-Piece Yellow/Gray Floral Printed Comforter Set, Queen, Size: Queen, Actual Color: Yellow/Gray/258951021

Agent message:   customer is missing a part of their package (two pillow cases) and would a replacement for this part. thank you in advance for your assistence.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team