Subject: Please contact the customer - Return/Replace - Lost in Transit
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 24 Mar 2023 10:45:12 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: lori Gonsalves

Customer Order Number: 200010817320007

Purchase Order No: 108807529353455

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Intelligent Design 200TC Yellow Botanical 3 Piece Cotton Sateen Duvet Set, Full/Queen, Size: Full/Queen, Actual Color: Yellow Botanical/724891503

Agent message:   cs want the item with new shipment as the current shipment seems to be lost as no update on tracking

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team