Subject: Please contact the customer - Return/Replace - Arrived Damaged
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Tue, 21 Mar 2023 11:31:33 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Cheryl DiMaggio

Customer Order Number: 200010573988644

Purchase Order No: 108800537589093

Reason for Contact:  Return/Replace - Arrived Damaged

Item name/number:   Comfort Spaces Coco Microfiber 4-Piece Teal/Gray Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Teal/Gray/118245269

Agent message:   Damaged item this comforter have holes in it. She wants a refund please contact the Customer.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team