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Date: Tue, 21 Mar 2023 09:30:15 +0000
Mime-Version: 1.0
Subject: Re: Please contact the customer - Return/Replace - Late to Arrive
 #Ref 2023031400290215
From: melissa wade <c-FA22C64C00F74D2689503BD5D14A04B1@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto"><div dir=3D"ltr"></div><div dir=3D"ltr"=
>I still have not received my return ticket in the mail from anyone. I want=
 my refund immediately and an acknowledgment about this. !!!!!</div><div di=
r=3D"ltr"><br><blockquote type=3D"cite">On Mar 14, 2023, at 11:23 AM, Desig=
ner Living Inc. &lt;s-FA22C64C00F74D2689503BD5D14A04B1@relay.walmart.com&gt=
; wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"lt=
r">=EF=BB=BF<p>Hello Melissa,</p><p><br></p><p>Thank you for your email. I =
do understand your frustration. Unfortunately this is our return policy.</p=
><p><br></p><p>Thank you,</p><p>Latesia&nbsp;</p><p>Customer Service Rep.</=
p><p>Designer Living&nbsp;</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>=
This is really ridiculous, I spend a lot of money at Walmart and I paid 98.=
00 for Walmart plus as well. The box this came in was damaged and wet I had=
 to find another box because I don=E2=80=99t know if it was chemicals on it=
=2E I don=E2=80=99t think I am being unre=
asonable about this but it is gettin=
g really difficult.</p><p><br></p><blockquote>On Mar 14, 2023, at 9:17 AM, =
s-FA22C64C00F74D2689503BD5D14A04B1@relay.walmart.com wrote:<br><br></blockq=
uote><blockquote><p>=EF=BB=BF</p><p>You have a message from Designer Living=
 Inc. - Walmart.com &nbsp;</p><p><br></p><hr><p><br></p><p><strong> Sales O=
rder Id: </strong>&nbsp;200010901669341</p><p><strong> Item: </strong>&nbsp=
; Madison Park Seabed Sateen Cotton 3-Piece Costal Blue Comforter Set, King=
/Cal King, Size: Full/Queen</p><p><br></p><p><br></p><p style=3D"margin-top=
:5px;margin-bottom: 5px;background:white"><span style=3D"font-size:16px;fon=
t-family:'Arial','sans-serif';color:#333333">Hello Walmart Team/ Melissa,</=
span></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><s=
pan style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333"=
><br></span></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:wh=
ite"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#=
333333"></span></p><p style=3D"white-space: normal;"><strong>Customer Order=
 Number:</strong>&nbsp;200010901669341</p><p style=3D"white-space: normal;"=
><strong>Purchase Order No:</strong>&nbsp;108806812028267</p><p style=3D"ma=
rgin-top:5px;margin-bottom: 5px;background:white"><span style=3D"color: rgb=
(51, 51, 51); font-family: Arial, "><br></span></p><p style=3D"margin-top:5=
px;margin-bottom: 5px;background:white"><span style=3D"color: rgb(51, 51, 5=
1); font-family: Arial, ">Thank you for your email. If you would like to re=
turn your order, please follow the steps within your Walmart account. You a=
lso may be able to return your order to your local Walmart.&nbsp;</span><sp=
an style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">=
<br></span></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:whi=
te"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#3=
33333">&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom: 5px;backg=
round:white"><span style=3D"font-size:16px;font-family:'Arial','sans-serif'=
;color:#333333">Thank you,</span></p><p style=3D"margin-top:5px;margin-bott=
om: 5px;background:white"><span style=3D"font-size:16px;font-family:'Arial'=
,'sans-serif';color:#333333">Latesia </span></p><p style=3D"margin-top:5px;=
margin-bottom: 5px;background:white"><span style=3D"font-size:16px;font-fam=
ily:'Arial','sans-serif';color:#333333">Customer Service Rep.</span></p><p =
style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D=
"font-size:16px;font-family:'Arial','sans-serif';color:#333333">Designer Li=
ving</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer L=
iving Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p=
><p>This is Walmart Customer Care, contacting you on behalf of the customer=
 for the order below. The customer is receiving a copy of this message.</p>=
<p><br></p><p><strong> Customer Name:</strong>&nbsp;melissa wade</p><p><str=
ong>Customer Order Number:</strong>&nbsp;200010901669341</p><p><strong>Purc=
hase Order No:</strong>&nbsp;108806812028267</p><p><strong> Reason for Cont=
act: </strong>&nbsp;Return/Replace - Late to Arrive</p><p><strong> Item nam=
e/number: </strong>&nbsp; Madison Park Seabed Sateen Cotton 3-Piece Costal =
Blue Comforter Set, King/Cal King, Size: Full/Queen/1028714514</p><p><stron=
g> Agent message: </strong>&nbsp; Goodmorning , the customer needs return l=
abels sent out so that they can return this item. Please assist the custome=
r with the label so we can process the refund</p><p><br></p><p><br></p><p><=
strong>What you need to do now:</strong></p><p>1. Reply to this message to =
contact the customer, and do so within 48 hours, per the guidelines outline=
d in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006=
402#Customer_Service_Requirements">Marketplace Seller Customer Care Require=
ments.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/202303=
14/6381437136927809108567085" data-unique-identifier=3D""></p><p><br></p><h=
r><p><br></p><p>Walmart Customer Service Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJw=
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</div></blockquote><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http:/=
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