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Date: Mon, 20 Mar 2023 16:53:55 +0000
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Subject: Re: Please contact the customer - Other Reason #Ref 2023031000110039
From: Katie Delaney <c-A8544EF1A4D149F98730EA26C9F11F88@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Hello,<div><br></div><div>I have been t=
rying to return the comforter to Walmart, I purchased it on Walmart.com.</d=
iv><div><br></div><div>They have been unable to process the return on their=
 end.</div><div><br></div><div>I haven=E2=80=99t opened the box and would l=
ike to return for a full refund.&nbsp;</div><div><br><div dir=3D"ltr"><div =
style=3D"margin-bottom: 5px; margin-top: 0px;"><p class=3D"MsoNormal" style=
=3D"margin: 0in;"><span style=3D"background-color: rgba(255, 255, 255, 0);"=
><b><span style=3D"border: 1pt none windowtext; padding: 0in;">Katherine De=
laney&nbsp;</span></b><span style=3D"border: 1pt none windowtext; padding: =
0in;">(she, her, hers)</span><o:p></o:p></span></p><p class=3D"MsoNormal" s=
tyle=3D"margin: 0in;"><span style=3D"background-color: rgba(255, 255, 255, =
0);">Marketing Technology Manager<br>Digital Strategy &amp; Marketing Intel=
ligence</span></p><p class=3D"MsoNormal" style=3D"margin: 0in;"><span style=
=3D"background-color: rgba(255, 255, 255, 0);">(c)&nbsp;<span dir=3D"ltr">8=
57.413.8987</span></span></p><table width=3D"470" border=3D"0" cellspacing=
=3D"0" cellpadding=3D"0" style=3D"font-size: 19pt; font-family: Arial; -web=
kit-text-size-adjust: auto; width: 470px; margin-top: 5px;"><tbody><tr><td>=
</td></tr><tr><td></td></tr><tr></tr></tbody></table></div></div><div dir=
=3D"ltr"><br><blockquote type=3D"cite">On Mar 10, 2023, at 11:29 AM, s-A854=
4EF1A4D149F98730EA26C9F11F88@relay.walmart.com wrote:<br><br></blockquote><=
/div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF<div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200010859971785</div>
    <div><b> Item: </b>&nbsp; Comfort Spaces Marlo Cotton 3-Piece Blue Shar=
k Comforter Set with Chenille Trims, Twin/Twin-XL, Size: Twin/Twin-XL, Actu=
al Color: Blue </div>
    <div><br></div>
    <div><br></div>

<div> <p>Hello Katie,&nbsp;</p><p><br></p><p>Thank you for contacting Desig=
ner Living.&nbsp; &nbsp;We do not see any return setup or a reason for the =
return.&nbsp; Can you please advise the reason for the return?&nbsp; This o=
rder is within the 30 day return policy.&nbsp; Please let us know.&nbsp; Th=
ank you.&nbsp;</p><p><br></p><p>Gordon</p><p>Customer Service&nbsp;</p><p>D=
esigner Living&nbsp;</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear D=
esigner Living Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><=
p><br></p><p>This is Walmart Customer Care, contacting you on behalf of the=
 customer for the order below. The customer is receiving a copy of this mes=
sage.</p><p><br></p><p><strong> Customer Name:</strong>&nbsp;Katie Delaney<=
/p><p><strong>Customer Order Number:</strong>&nbsp;200010859971785</p><p><s=
trong>Purchase Order No:</strong>&nbsp;108805468366301</p><p><strong> Reaso=
n for Contact: </strong>&nbsp;Other Reason</p><p><strong> Item name/number:=
 </strong>&nbsp; Comfort Spaces Marlo Cotton 3-Piece Blue Shark Comforter S=
et with Chenille Trims, Twin/Twin-XL, Size: Twin/Twin-XL, Actual Color: Blu=
e/1812363539</p><p><strong> Agent message: </strong>&nbsp; Our customer cal=
led because she returned 2 of these items already, but she couldn't return =
this one because that option was not available anymore but she tried to ret=
urn same time when she returned the other 2, please send a label or set a m=
anual pick up so she can return the item, thank you.</p><p><br></p><p><br><=
/p><p><strong>What you need to do now:</strong></p><p>1. Reply to this mess=
age to contact the customer, and do so within 48 hours, per the guidelines =
outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=
=3D000006402#Customer_Service_Requirements">Marketplace Seller Customer Car=
e Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/=
eJwdzUsKwjAQANDTmGWZSSa_RRaltiC4ED1Bmkw0UCPUonh7xQM8Hgc01pFBAyhyiEUZYlGDBKl=
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H0" data-unique-identifier=3D""></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwdzEmKwzAQAMDXREfTUqsl9UEHo9iQw5Bhlgdoc2LiBRzD4N8nzAOqqpfGOm=
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</div></blockquote></div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"=
http://cccp.relay.walmart.com/o/eJwdy0sKgzAQANDTNEvJZCYfF1mIVSi4KO0JEjPagEa=
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