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[209.85.220.41]) by mx.google.com with SMTPS id h15-20020a170902f54f00b0019cbcb1d786sor1209415plf.63.2023.03.17.10.48.29 for (Google Transport Security); Fri, 17 Mar 2023 10:48:29 -0700 (PDT) Received-SPF: pass (google.com: domain of kristal.groover@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20210112.gappssmtp.com header.s=20210112 header.b="XHq/1F7h"; spf=pass (google.com: domain of kristal.groover@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=kristal.groover@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20210112.gappssmtp.com; s=20210112; t=1679075309; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=OhidzdsbBFj2C2zvrTJMvyn2PvnpgEdlr6kNUV4YNiE=; b=XHq/1F7hyS3qwEp4RC9DoMktWYeYeF9hfQKrFHuL1nUSF9+TCdRHLUoMInAsbVJY7y GY/tdzZ+G9LebG8rgYgOYmXCNr0FuiUc16bzDXGZd1Y+77t4KUBW7+PHwHGzITr7isay 8YzPBEGKa9sRP56hJL7rrA2W9OiySi41tk63wftBnAzAwA0Nx3EVrlQ9edkh+tfZaPEk 2ZYDG7CacVlBia7qqu3rcu5zy0hLpKCAq7pYsnL9ja8ukMM/rx4uZJADBUo9AubkklAc 1/D4KgpwPsoOAeQwwItsRSrQs26/WyyBWx0qKerr2rwNIQl2030Tn4DHC3wWWJWECFf7 UlXQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; t=1679075309; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=OhidzdsbBFj2C2zvrTJMvyn2PvnpgEdlr6kNUV4YNiE=; b=J7eDSmTixx7elrpHEKqiCD+nfp3KtJxv+elZXoy+vZ2TX8ZXPinQsA/3NyqJ/86jBm YnYmehsvlNgG/mKcsjNFJgKeW7GsGWd9h7vuHjJOkWYYlVPxAJJjJOktKFZkeT3YayXp Eubw52R3E2A8pRGXz1CPrpJXdtMLX1tnUMCJlRATKHcTc7umk/TRmgoYlFiko7QhGFWO RtlyATRZqETwliBrI3nQYM1hGTAyuQ3KOtLWaHYRoS3zZ8B/D8dWRDsxQmoMsgmVupM9 0V8BB2yeLSLuG4AjlpdYzJZN/SPPFK1cBGWgLsvmlfEjne1k9NO6B+BfwBMpM1JlZqZ2 hozw== X-Gm-Message-State: AO0yUKVrotreKXG3AW9pCGye2vU0HXSc6LC/3/ydVzW6TdegMPSOPr0G GRcsZwP9U4hBgZGNeTNX8Md9Ru5aAnDaU7J3OOzu0nO19sEhch2hI3c= X-Google-Smtp-Source: AK7set+MIzK9F1IVzGRX6d0GN8ByXXhwwxd5i0T2ZMs7hQQ1IwJK+GnCX77Y4MwRtlHYKT+uVhkQ8IiAk7gi4MDcsaM= X-Received: by 2002:a17:902:ce88:b0:194:6fc0:aaae with SMTP id f8-20020a170902ce8800b001946fc0aaaemr3354202plg.6.1679075308917; Fri, 17 Mar 2023 10:48:28 -0700 (PDT) MIME-Version: 1.0 References: <2c29ee22cfdd218c3f258416fae855f1@mail.gmail.com> In-Reply-To: From: Kristal Groover Date: Fri, 17 Mar 2023 13:48:17 -0400 Message-ID: Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443 To: Latesia Lee , Steven Adams , info@designerliving.com Content-Type: multipart/alternative; boundary="00000000000056f73505f71c2fb7" --00000000000056f73505f71c2fb7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable My apologies - MS5244409622-07 (WALMARTDS ORDER *108806388934680)* On Fri, Mar 17, 2023 at 1:43=E2=80=AFPM Kristal Groover wrote: > We did not receive item CS10-1291 (DESINC ORDER W233020375 ) , we > received item MS5244409622-07 (WALMARTDS ORDER 108807119177562) > > > > > Kristal > > On Fri, Mar 17, 2023 at 1:41=E2=80=AFPM Latesia Lee > wrote: > >> Kristal =E2=80=93 >> >> >> >> Please note that Walmart customers are automatically refunded once the >> return reaches the warehouse. The customer was refund for item # CS10-12= 91. >> >> >> >> *Thank You,* >> >> *Latesia Lee* >> >> Customer Service Rep. >> >> latesia.lee@jlahome.com >> >> >> >> *From:* Kristal Groover [mailto:kristal.groover@ship8.com] >> *Sent:* Friday, March 17, 2023 1:35 PM >> *To:* Steven Adams; info@designerliving.com; Latesia Lee >> *Subject:* Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# >> 108806288032443 >> >> >> >> Latesia - >> >> >> Was the customer refunded for the Walmart item MS5244409622-07 or the >> JLA item CS10-1291? >> >> Also, I am trying to understand how a refund was issued before the item >> was received by the warehouse. >> >> >> >> Thanks, >> >> Kristal >> >> >> >> On Fri, Mar 17, 2023 at 1:31=E2=80=AFPM Steven Adams >> wrote: >> >> >> >> ---------- Forwarded message --------- >> From: *Customer Service info@designerliving.com >> * >> Date: Fri, Mar 17, 2023 at 10:27=E2=80=AFAM >> Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# >> 108806288032443 >> To: Steven Adams >> >> >> >> Hi Steven, >> >> >> >> Please proceed. This customer has been refunded. >> >> >> >> Thank you, >> >> Latesia >> >> Designer Living >> >> >> >> On Fri, Mar 17, 2023 at 9:37=E2=80=AFAM Steven Adams < >> steven.adams@oalogistics.com> wrote: >> >> Good Morning, >> >> >> >> We just received a customer return from the following customer. The item >> that we received does not match what is attached to the RA#. CS10-1291 i= s >> on RA# and MS5244409622-07 is what we received. Can we get an RA# >> created for the item that we received so that this can be processed? Ple= ase >> advise how you would like us to proceed with this return. >> >> >> >> Please see attached photo for return label. >> >> >> >> Thank You >> >> >> >> -- >> >> *Thank You,* >> >> *Steven Adams* >> >> *Reworks Clerk* >> >> *OA Logistics SV2* >> >> *550 Northport Pkwy* >> >> *Port Wentworth, GA 31407* >> >> *912-373-7778 Ext 3845* >> >> >> >> >> -- >> >> *Steven Adams* >> >> >> >> *Reworks Clerk* >> >> *550 Northport Pkwy* >> >> *Port Wentworth, GA 31407* >> >> *912-373-7778 Ext 3845* >> >> --00000000000056f73505f71c2fb7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
My apologies -=C2=A0 MS52444096= 22-07 (WALMARTDS=C2=A0ORDER=C2=A0 108806388934680)=



On Fri, Mar 17, 2023 at 1:43=E2=80=AFPM Kristal Groo= ver <kristal.groover@ship8.= com> wrote:
We did not receive item CS10-1291 (DESINC ORDER=C2=A0 W233020375=C2=A0)=C2=A0=C2=A0, we received item=C2= =A0 MS52444096= 22-07 (WALMARTDS=C2=A0ORDER=C2=A0 108807119177562)

<= div>=


Kristal=C2=A0

On Fri, Mar 17, 2023 at 1:41=E2=80=AFPM Latesia Lee <latesia.lee@jlahome.c= om> wrote:

Kr= istal =E2=80=93

=C2=A0<= /span>

Please note that Walmart= customers are automatically refunded once the return reaches the warehouse= . The customer was refund for item # CS10-1291.

=C2=A0

Thank You,

Latesia Lee

Customer Service Rep.

latesia.lee@jlahome.co= m

=C2=A0

From: Kristal Groover [mailto:kristal.groover@sh= ip8.com]
Sent: Friday, March 17, 2023 1:35 PM
To: = Steven Adams; = info@designerliving.com; Latesia Lee
Subject: Re: Wrong Item = Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443

=C2=A0

Latesia -


Was the customer refunded for the Walmart item= =C2=A0MS5244409622-07 or the JLA item CS10-1291?

Also, I am trying to understand how a refund was issu= ed=C2=A0 before the item was received by the warehouse.

=C2=A0

Than= ks,

Kristal=C2=A0

<= /div>

=C2=A0

On Fri, Mar 17, 2023 at 1:31=E2=80=AFPM Steven Adams <steven.adams@ship8.com> = wrote:

=C2=A0

---------- = Forwarded message ---------
From: Customer Service info@designerliving.com= <= info@designerliving.com>
Date: Fri, Mar 17, 2023 at 10:27=E2=80= =AFAM
Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, R= EF# 108806288032443
To: Steven Adams <steven.adams@oalogistics.com>

=

=C2=A0

Hi Steven,

=C2=A0

Please proceed. This customer has been refunded.

<= div>

=C2=A0

Thank you,

=

Latesia=C2=A0

Designer Living=C2=A0=

=C2=A0

On Fri, Mar 17, 2023 at 9:37=E2=80=AFAM Steven Adams <steven.adams= @oalogistics.com> wrote:

<= p class=3D"MsoNormal">Good Morning,

=C2=A0

We just received=C2=A0a customer return= from the following customer. The item that we received does not match what= is attached=C2=A0to the RA#. CS10-1291 is on RA# and=C2=A0MS5244409622-0= 7 is what we received.=C2=A0 Can we get an RA# created for the item that we= received=C2=A0so that this can be processed? Please advise how you would l= ike us to proceed with this return.

=C2=A0

Please see attached phot= o for return label.

=C2=A0

<= /div>

Thank You

=C2=A0

--

Thank You,

Steven Adams

Reworks Clerk

OA Logistics SV2=

550 Northport Pkwy

Port Wentworth, GA 31407

912-373-7778 Ext 3845

<= /div>


=C2=A0

--

Steven Adams

=C2=A0

R= eworks Clerk

<= div>

550 Northport Pkwy

Po= rt Wentworth, GA 31407

912-373-7778 Ext 3845=

--00000000000056f73505f71c2fb7--