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[209.85.220.41]) by mx.google.com with SMTPS id r192-20020a81b3c9000000b0053952d247a5sor1787946ywh.75.2023.03.17.10.41.28 for (Google Transport Security); Fri, 17 Mar 2023 10:41:28 -0700 (PDT) Received-SPF: pass (google.com: domain of latesia.lee@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20210112.gappssmtp.com header.s=20210112 header.b=e9deHEz3; spf=pass (google.com: domain of latesia.lee@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=latesia.lee@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20210112.gappssmtp.com; s=20210112; t=1679074888; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:from:to:cc:subject:date:message-id:reply-to; bh=4t9sppLQuWgGIP0LqbPkMEJWtJTYLsOfzWaIBstDIbs=; b=e9deHEz37Boe5dYF31hn65V3XnzEwA56D1F9Lpy3yA1REJkrS1m8O0/3aeD+j/9xYx 2aqRRPKXsjMlEFxGYX/X9jx8bR7DDrnVwYzJ3cUATJOE1Igbk0a5Ae6dtjPLNZPvuZ32 QHhwvjLLPcxVRIRc0xD/zc7YLsFD7Mb2eP62ibzFN97QwzGaiGM5/NawwiPD5xEsZ7YX mSDESWjCIxkB0ttOkWtpKatqu6s78U5y05yhInMiC4LXXL8jTcDKQE+sdD4KV1OeiOG0 wGgMoXjK0UXBz0b18yaa/jek7swJIblwZdrFWhlfiokdRzyXiBWkQLLeV+wMQAsxMjkR ZZqg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; t=1679074888; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:x-gm-message-state:from:to:cc:subject:date :message-id:reply-to; bh=4t9sppLQuWgGIP0LqbPkMEJWtJTYLsOfzWaIBstDIbs=; b=4xbVayZ6svzXpqLDILRcLIiuPkGF+JTVo/1+ba2JrH8Qkurr/0mwVawxCZtL6Q4Tv/ AhiFv3qR/EiBeLTySLd2uBd1W8RvtNiW5ve3/wElDxJYmw7TiyM1BttTZjNaBmQ7A9iM NIO72st6aQa8fSLOmoYNMY9p69FpWgJqG2doFy39+A8lPTIYK3yrkMBwtnXsTA2ojIXy SUdraxjZ9qoSqN6z0ZMYM0TqDv0rIQvlLq2qzvHPWGChIF3rVOfHCFGaMhOKbo5BoE5o Jj+jA6kOJpJ+sSe4sfCg44QMIehLPsnWZYie9Yx3JEgltc5HJ+vzaYl3F6NNyCzf4DeZ YHYg== X-Gm-Message-State: AO0yUKVxOOo+gNblvCDqrra0AJdULF2YQsiI51Y9zWbculVvEDjH8cnV U9ybIe2NvdD0aTk+Bd1LpEHChN+UDaRWDmlMf+n+4w== X-Google-Smtp-Source: AK7set85f2+SL3k/aDqEdiWI9Ov+qv8C2uZw0J1RJz72kWGeahMVXVt78apP5nKpPvFbPNRJJKg+txsvQSmrKSjJk/0= X-Received: by 2002:a81:431b:0:b0:544:94fe:4244 with SMTP id q27-20020a81431b000000b0054494fe4244mr5208958ywa.10.1679074888189; Fri, 17 Mar 2023 10:41:28 -0700 (PDT) From: Latesia Lee References: In-Reply-To: MIME-Version: 1.0 X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQKybPp+Mx0396nUvXNpAM/7ShgNxgGSknYmA1JHhkoB5tnJF60WtoVg Date: Fri, 17 Mar 2023 13:41:26 -0400 Message-ID: <2c29ee22cfdd218c3f258416fae855f1@mail.gmail.com> Subject: RE: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443 To: Kristal Groover , Steven Adams , info@designerliving.com Content-Type: multipart/alternative; boundary="00000000000043236b05f71c167c" --00000000000043236b05f71c167c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kristal =E2=80=93 Please note that Walmart customers are automatically refunded once the return reaches the warehouse. The customer was refund for item # CS10-1291. *Thank You,* *Latesia Lee* Customer Service Rep. latesia.lee@jlahome.com *From:* Kristal Groover [mailto:kristal.groover@ship8.com] *Sent:* Friday, March 17, 2023 1:35 PM *To:* Steven Adams; info@designerliving.com; Latesia Lee *Subject:* Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443 Latesia - Was the customer refunded for the Walmart item MS5244409622-07 or the JLA item CS10-1291? Also, I am trying to understand how a refund was issued before the item was received by the warehouse. Thanks, Kristal On Fri, Mar 17, 2023 at 1:31=E2=80=AFPM Steven Adams wrote: ---------- Forwarded message --------- From: *Customer Service info@designerliving.com * = < info@designerliving.com> Date: Fri, Mar 17, 2023 at 10:27=E2=80=AFAM Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443 To: Steven Adams Hi Steven, Please proceed. This customer has been refunded. Thank you, Latesia Designer Living On Fri, Mar 17, 2023 at 9:37=E2=80=AFAM Steven Adams wrote: Good Morning, We just received a customer return from the following customer. The item that we received does not match what is attached to the RA#. CS10-1291 is on RA# and MS5244409622-07 is what we received. Can we get an RA# created for the item that we received so that this can be processed? Please advise how you would like us to proceed with this return. Please see attached photo for return label. Thank You --=20 *Thank You,* *Steven Adams* *Reworks Clerk* *OA Logistics SV2* *550 Northport Pkwy* *Port Wentworth, GA 31407* *912-373-7778 Ext 3845* --=20 *Steven Adams* *Reworks Clerk* *550 Northport Pkwy* *Port Wentworth, GA 31407* *912-373-7778 Ext 3845* --00000000000043236b05f71c167c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Kris= tal =E2=80=93

= =C2=A0

Please not= e that Walmart customers are automatically refunded once the return reaches= the warehouse. The customer was refund for item # CS10-1291.

=C2=A0

Thank You,

Latesia Lee

Customer Service Rep.

latesia.lee@jlahome.com

=C2=A0

From: Kristal Groover = [mailto:kristal.groover@ship8.= com]
Sent: Friday, March 17, 2023 1:35 PM
To: Stev= en Adams; info@designerliving.co= m; Latesia Lee
Subject: Re: Wrong Item Recieved. Customer: Ma= ria Elena Jimenez, REF# 108806288032443

= =C2=A0

Latesia -


Was the customer refunded for the Walmart item=C2=A0MS52444= 09622-07 or the JLA item CS10-1291?

Also, I am trying to understand how a refund was issued=C2=A0 = before the item was received by the warehouse.

=C2=A0

Thanks,=

Kristal=C2=A0

=C2=A0

On Fri, Mar 17, 2023 at 1:31=E2=80=AFPM Steven Adams <steven.adams@ship8.com> wrote:

=C2=A0

---------- Forwarded message ---------
From: Customer Servi= ce info@design= erliving.com <info@designerliving.com>
Date: Fri, Mar 17, 2023 = at 10:27=E2=80=AFAM
Subject: Re: Wrong Item Recieved. Customer: Maria El= ena Jimenez, REF# 108806288032443
To: Steven Adams <steven.adams@oalogistics.c= om>

= =C2=A0

Hi Steven,

=C2=A0

Please procee= d. This customer has been refunded.

=C2=A0

Thank you,

=

Latesia=C2=A0

Designer Living=C2=A0

=C2= =A0

On Fri, Mar 17, 2023 at 9:37=E2=80= =AFAM Steven Adams <steven.adams@oalogistics.com> wrote:

Good Morning,

=C2=A0

We just received=C2=A0a customer return from the following = customer. The item that we received does not match what is attached=C2=A0to= the RA#. CS10-1291 is on RA# and=C2=A0MS5244409622-07 is what we r= eceived.=C2=A0 Can we get an RA# created for the item that we received=C2= =A0so that this can be processed? Please advise how you would like us to pr= oceed with this return.

=C2=A0<= /p>

Please see attached photo for = return label.

=C2=A0

<= div>

Thank You

=C2=A0

--

Thank You,

Steven Adams

Reworks Clerk

= OA Logistics SV2=

550 Northport Pkwy

Port Wentworth, GA 31407

912-373-7778 Ext 3845

=


=C2=A0

--

S= teven Adams

=C2=A0=

Reworks Clerk

550 Northport Pkwy=

= Port Went= worth, GA 31407

912-373-7778 Ext 3845

<= /body> --00000000000043236b05f71c167c--