Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443
From: Kristal Groover <[email-masked]>
To: Latesia Lee <[email-masked]>, Steven Adams <[email-masked]>, [email-masked]
Date: Fri, 17 Mar 2023 13:43:30 -0400

We did not receive item CS10-1291 (DESINC ORDER  W233020375 )  , we
received item  MS5244409622-07 (WALMARTDS ORDER  108807119177562)

Kristal

On Fri, Mar 17, 2023 at 1:41 PM Latesia Lee <[email-masked]> wrote:

> Kristal –
>
>
>
> Please note that Walmart customers are automatically refunded once the
> return reaches the warehouse. The customer was refund for item # CS10-1291.
>
>
>
> *Thank You,*
>
> *Latesia Lee*
>
> Customer Service Rep.
>
> [email-masked]
>
>
>
> *From:* Kristal Groover [mailto:[email-masked]]
> *Sent:* Friday, March 17, 2023 1:35 PM
> *To:* Steven Adams; [email-masked]; Latesia Lee
> *Subject:* Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF#
> 108806288032443
>
>
>
> Latesia -
>
>
> Was the customer refunded for the Walmart item MS5244409622-07 or the JLA
> item CS10-1291?
>
> Also, I am trying to understand how a refund was issued  before the item
> was received by the warehouse.
>
>
>
> Thanks,
>
> Kristal
>
>
>
> On Fri, Mar 17, 2023 at 1:31 PM Steven Adams <[email-masked]>
> wrote:
>
>
>
> ---------- Forwarded message ---------
> From: *Customer Service [email-masked] <[email-masked]>*
> <[email-masked]>
> Date: Fri, Mar 17, 2023 at 10:27 AM
> Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF#
> 108806288032443
> To: Steven Adams <[email-masked]>
>
>
>
> Hi Steven,
>
>
>
> Please proceed. This customer has been refunded.
>
>
>
> Thank you,
>
> Latesia
>
> Designer Living
>
>
>
> On Fri, Mar 17, 2023 at 9:37 AM Steven Adams <[email-masked]>
> wrote:
>
> Good Morning,
>
>
>
> We just received a customer return from the following customer. The item
> that we received does not match what is attached to the RA#. CS10-1291 is
> on RA# and MS5244409622-07 is what we received.  Can we get an RA#
> created for the item that we received so that this can be processed? Please
> advise how you would like us to proceed with this return.
>
>
>
> Please see attached photo for return label.
>
>
>
> Thank You
>
>
>
> --
>
> *Thank You,*
>
> *Steven Adams*
>
> *Reworks Clerk*
>
> *OA Logistics SV2*
>
> *550 Northport Pkwy*
>
> *Port Wentworth, GA 31407*
>
> *912-373-7778 Ext 3845*
>
>
>
>
> --
>
> *Steven Adams*
>
>
>
> *Reworks Clerk*
>
> *550 Northport Pkwy*
>
> *Port Wentworth, GA 31407*
>
> *912-373-7778 Ext 3845*
>
>