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[209.85.220.41]) by mx.google.com with SMTPS id w22-20020a1709027b9600b0019f2c76af9dsor1356714pll.186.2023.03.17.10.43.42 for (Google Transport Security); Fri, 17 Mar 2023 10:43:42 -0700 (PDT) Received-SPF: pass (google.com: domain of kristal.groover@ship8.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@ship8-com.20210112.gappssmtp.com header.s=20210112 header.b=LKOgo+sk; spf=pass (google.com: domain of kristal.groover@ship8.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=kristal.groover@ship8.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ship8-com.20210112.gappssmtp.com; s=20210112; t=1679075022; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=UAJJxDQhFSE+9KRnZX/wKuRTKNecbCNLHZ+EGpRjEr4=; b=LKOgo+skyZJDze8WB+LcpaM3cMEI3wG+OlttTHR11VB6rIsMzC5FBjUoGyAlRL6CB2 SZCbkSnBxrf7SnheWTVRQBKz0Kiy9oUq+kwT/p5Ms288O4zsF0VPgcdojuYlSkiDyLpX jOIOLoSJVjrBiuEmQ1z71rM1Uoei9W9RszUz/uKLY2Fn0CLBFxiMTA7wivIhk96w6unR 2LTWMK9NRE4ph7u1NtK6QEEzMWZwsXWcXFmbkAz7XH6nISY1SIJeA1/0lNkctNwGKdQ2 PKOoHllB+ICGF2nuyetGYc+XuoU4AgW2XjLxySkoqDgr5AdLPm18JSj2Ij/Ktt5k55xC d8oQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; t=1679075022; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=UAJJxDQhFSE+9KRnZX/wKuRTKNecbCNLHZ+EGpRjEr4=; b=wBKpmCuy3BaORU8f3/dyyduZcOCFjaYwxbN73T13tsv2wFOdm4p2o18q8svyIr5jdv BA5jxZ1SjTQzDVRiR3qbny+ZZyOVpchjcbNsPCdHUX8Eh8qYfV7j88L8uY48BFKw9OOO UhTqca+Nd+gp3rIYPrSHeGQ+wOwnYpBkTUdUgtRQPcd6/R9C8jwuSh2fRe6OYEcpU5C0 pAzlMCB1TVrf6jV92OXL2JWn3TC6XtpLvxArIfK1z514Ikfj0/M+gpXUxRjUQIj1b/c1 UgHqvrnZ/3EGflEEX70yl8fZVkl1XRenAqONmTRyRHwyoPl2U82My3tSIdD7xSanXJ1T yfRg== X-Gm-Message-State: AO0yUKXCkln9cu3niadOp42zumr2k+s6bzPXsF76Ir+rEUaxZjH3//3K qOWRHWrAfS1EhjsygIjObpVkKVC3Q6rOA9cw74ib3A== X-Google-Smtp-Source: AK7set+Qflvn9+5PUONXpI3Nmn0AHyJ5XDGlA8z4of9isfsT+vFl5WGOK8EmbHclJ9Vp7nhhMGCDxKvp2mZu1vlMBeU= X-Received: by 2002:a17:903:1314:b0:1a0:48ff:5388 with SMTP id iy20-20020a170903131400b001a048ff5388mr3234711plb.6.1679075021831; Fri, 17 Mar 2023 10:43:41 -0700 (PDT) MIME-Version: 1.0 References: <2c29ee22cfdd218c3f258416fae855f1@mail.gmail.com> In-Reply-To: <2c29ee22cfdd218c3f258416fae855f1@mail.gmail.com> From: Kristal Groover Date: Fri, 17 Mar 2023 13:43:30 -0400 Message-ID: Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443 To: Latesia Lee , Steven Adams , info@designerliving.com Content-Type: multipart/alternative; boundary="0000000000003a5e4605f71c1e6c" --0000000000003a5e4605f71c1e6c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We did not receive item CS10-1291 (DESINC ORDER W233020375 ) , we received item MS5244409622-07 (WALMARTDS ORDER 108807119177562) Kristal On Fri, Mar 17, 2023 at 1:41=E2=80=AFPM Latesia Lee wrote: > Kristal =E2=80=93 > > > > Please note that Walmart customers are automatically refunded once the > return reaches the warehouse. The customer was refund for item # CS10-129= 1. > > > > *Thank You,* > > *Latesia Lee* > > Customer Service Rep. > > latesia.lee@jlahome.com > > > > *From:* Kristal Groover [mailto:kristal.groover@ship8.com] > *Sent:* Friday, March 17, 2023 1:35 PM > *To:* Steven Adams; info@designerliving.com; Latesia Lee > *Subject:* Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# > 108806288032443 > > > > Latesia - > > > Was the customer refunded for the Walmart item MS5244409622-07 or the JLA > item CS10-1291? > > Also, I am trying to understand how a refund was issued before the item > was received by the warehouse. > > > > Thanks, > > Kristal > > > > On Fri, Mar 17, 2023 at 1:31=E2=80=AFPM Steven Adams > wrote: > > > > ---------- Forwarded message --------- > From: *Customer Service info@designerliving.com = * > > Date: Fri, Mar 17, 2023 at 10:27=E2=80=AFAM > Subject: Re: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# > 108806288032443 > To: Steven Adams > > > > Hi Steven, > > > > Please proceed. This customer has been refunded. > > > > Thank you, > > Latesia > > Designer Living > > > > On Fri, Mar 17, 2023 at 9:37=E2=80=AFAM Steven Adams > wrote: > > Good Morning, > > > > We just received a customer return from the following customer. The item > that we received does not match what is attached to the RA#. CS10-1291 is > on RA# and MS5244409622-07 is what we received. Can we get an RA# > created for the item that we received so that this can be processed? Plea= se > advise how you would like us to proceed with this return. > > > > Please see attached photo for return label. > > > > Thank You > > > > -- > > *Thank You,* > > *Steven Adams* > > *Reworks Clerk* > > *OA Logistics SV2* > > *550 Northport Pkwy* > > *Port Wentworth, GA 31407* > > *912-373-7778 Ext 3845* > > > > > -- > > *Steven Adams* > > > > *Reworks Clerk* > > *550 Northport Pkwy* > > *Port Wentworth, GA 31407* > > *912-373-7778 Ext 3845* > > --0000000000003a5e4605f71c1e6c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
We did not receive item CS10-1291 (DESINC ORDER=C2=A0 W233020375=C2=A0)=C2=A0=C2=A0, we received item=C2= =A0 MS52444096= 22-07 (WALMARTDS=C2=A0ORDER=C2=A0 108807119177562)

<= div>=


Kristal=C2=A0

On Fri, Mar 17, 2023 at 1:41=E2=80=AFPM Latesia Lee <latesia.lee@jlahome.com> wrote:<= br>

Kristal =E2=80=93

=C2=A0

Please note that Walmart customers are aut= omatically refunded once the return reaches the warehouse. The customer was= refund for item # CS10-1291.

=C2=A0

Tha= nk You,

Lates= ia Lee

Customer Service Rep.

latesia.lee@jlahome.com

=C2=A0

From: Kristal Groover [mailto:kristal.groover@ship8.com]
= Sent: Friday, March 17, 2023 1:35 PM
To: Steven Adams; info@designerlivi= ng.com; Latesia Lee
Subject: Re: Wrong Item Recieved. Custome= r: Maria Elena Jimenez, REF# 108806288032443

=C2=A0

Latesia -


Was the customer refunded for the Walmart item=C2=A0MS5244409= 622-07 or the JLA item CS10-1291?

Also, I am trying to understand how a refund was issued=C2=A0 before t= he item was received by the warehouse.

=C2=A0

Thanks,

Kristal=C2=A0

=C2=A0

On Fri, Mar 17,= 2023 at 1:31=E2=80=AFPM Steven Adams <steven.adams@ship8.com> wrote:

<= blockquote style=3D"border-top:none;border-right:none;border-bottom:none;bo= rder-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.= 8pt;margin-right:0in">

=C2=A0

---------- Forwarded message= ---------
From: Customer Service info@designerliving.com <info@designerlivi= ng.com>
Date: Fri, Mar 17, 2023 at 10:27=E2=80=AFAM
Subject: R= e: Wrong Item Recieved. Customer: Maria Elena Jimenez, REF# 108806288032443=
To: Steven Adams <steven.adams@oalogistics.com>

=C2=A0

Hi Steven= ,

=C2=A0

Please pro= ceed. This customer has been refunded.

=C2=A0

Thank you,

Latesia= =C2=A0

Designer Living=C2=A0

=C2=A0

On Fr= i, Mar 17, 2023 at 9:37=E2=80=AFAM Steven Adams <steven.adams@oalogistics.com= > wrote:

Good Morning,

=C2=A0

We just received=C2=A0a customer return from the following = customer. The item that we received does not match what is attached=C2=A0to= the RA#. CS10-1291 is on RA# and=C2=A0MS5244409622-07 is what we receive= d.=C2=A0 Can we get an RA# created for the item that we received=C2=A0so th= at this can be processed? Please advise how you would like us to proceed wi= th this return.

=C2=A0

Please see attached photo for return label.<= /span>

=C2=A0

Thank You

=C2=A0

--

Thank You,

= Steven Adams

<= span style=3D"font-family:"Courier New";color:blue">Reworks Clerk=

OA Logistics SV2

550 Northport Pkwy

Port Wentworth= , GA 31407

<= span style=3D"font-family:"Courier New";color:rgb(102,102,102)">9= 12-373-7778 Ext 3845

<= /div>


=

=C2=A0

--

<= div>

Steven Adams=

=C2=A0

Reworks Clerk

550 Northport Pkwy

Port Wentworth, GA 31= 407

912-373-7778 Ext 3845

--0000000000003a5e4605f71c1e6c--