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Date: Tue, 14 Mar 2023 19:12:56 +0000
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Subject: Re: Message from Walmart.com Customer: Initiate a return,
 200010849643112 #Ref 2023031100290106
From: Melody Oliver <c-1BDD992C0D9F4924A37029576C354850@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">And I am just two weeks outside of that=
 request since I first inquired 3/11. &nbsp;What a shame your policy has no=
 flexibility.<br><br><div dir=3D"ltr">Sent from my iPad</div><div dir=3D"lt=
r"><br><blockquote type=3D"cite">On Mar 14, 2023, at 2:13 PM, Designer Livi=
ng Inc. &lt;s-1BDD992C0D9F4924A37029576C354850@relay.walmart.com&gt; wrote:=
<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=
=BB=BF<p style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in"><span =
style=3D"font-family:'Arial','sans-serif';color:black">Hello Melody,</span>=
</p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in;font-vari=
ant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start=
;widows: 2;-webkit-text-stroke-width: 0px;word-spacing: 0px"><span style=3D=
"font-family:'Arial','sans-serif';color:black">&nbsp;</span></p><p style=3D=
"margin-top:5px;margin-bottom:5px;margin-left: 0in;font-variant-ligatures: =
normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-web=
kit-text-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-family:'A=
rial','sans-serif';color:black">Thank you for your email.</span></p><p styl=
e=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in;font-variant-ligatur=
es: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;=
-webkit-text-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-famil=
y:'Arial','sans-serif';color:black">So sorry for your loss. Unfortunately, =
this is our return policy. All&nbsp;<span style=3D"font-family: Arial, &quo=
t;sans-serif&quot;;">returns must be made within 30 days of the ship date. =
We are unable to accept a return at this time.</span></span></p><p style=3D=
"margin-top:5px;margin-bottom:5px;margin-left: 0in;font-variant-ligatures: =
normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-web=
kit-text-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-family:'A=
rial','sans-serif';color:black"><br></span></p><p style=3D"margin-top:5px;m=
argin-bottom:5px;margin-left: 0in;font-variant-ligatures: normal;font-varia=
nt-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-w=
idth: 0px;word-spacing: 0px"><span style=3D"font-family:'Arial','sans-serif=
';color:black">&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom:5p=
x;margin-left: 0in;font-variant-ligatures: normal;font-variant-caps: normal=
;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;word-=
spacing: 0px"><span style=3D"font-family:'Arial','sans-serif';color:black">=
Sincerely,</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-le=
ft: 0in;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2=
;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;word-spacing: 0p=
x"><span style=3D"font-family:'Arial','sans-serif';color:black">Latesia&nbs=
p;</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in;=
font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-al=
ign:start;widows: 2;-webkit-text-stroke-width: 0px;word-spacing: 0px"><span=
 style=3D"font-family:'Arial','sans-serif';color:black">Customer Service Re=
p.</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in;=
font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-al=
ign:start;widows: 2;-webkit-text-stroke-width: 0px;word-spacing: 0px"><span=
 style=3D"font-family:'Arial','sans-serif';color:black">Designer Living&nbs=
p;</span></p><p style=3D"margin-top:16px">&nbsp;</p><p><br></p><p>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D</p><p>And I told you,I was dealing with the loss of my husband. &nbsp;T=
he comforter is still in the packaging as shipped to me. &nbsp;The fog from=
 his sudden death is just beginning to lift.<br><br></p><p>Sent from my iPa=
d</p><p><br></p><blockquote>On Mar 14, 2023, at 8:50 AM, Designer Living In=
c.</blockquote><blockquote><p>=EF=BB=BF</p><p style=3D"margin-top:5px;margi=
n-bottom: 5px"><span style=3D"font-size:16px;font-family:'Arial','sans-seri=
f';color:black">Hello Walmart Team/ Melody,</span></p><p style=3D"margin-to=
p:5px;margin-bottom: 5px"><span style=3D"font-size:16px;font-family:'Arial'=
,'sans-serif';color:black">&nbsp;</span></p><p style=3D"margin-top:5px;marg=
in-bottom: 5px"><strong><span style=3D"font-size:16px;font-family:'Arial','=
sans-serif';color:black"></span></strong></p><p style=3D"white-space: norma=
l;"><strong>Customer Order Number</strong>:&nbsp; 200010849643112</p><p sty=
le=3D"white-space: normal;"><strong>Purchase Order No</strong>:&nbsp; 10880=
2587031161</p><p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D=
"font-size:16px;font-family:'Arial','sans-serif';color:black"></span><br></=
p><p style=3D"margin-top:5px;margin-bottom: 16px"><span style=3D"font-size:=
16px;font-family:'Arial','sans-serif';color:black"></span></p><p style=3D"m=
argin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16px;font-family=
:'Arial','sans-serif';color:black">Thank you for your email.&nbsp; After fu=
rther reviewing your order, we noted that your order was shipped on 01/24/2=
023. Per our Designer Living Return Policy, returns must be made within 30 =
days of the ship date. We are unable to accept a return at this time.</span=
></p><p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-siz=
e:16px;font-family:'Arial','sans-serif';color:black">&nbsp;</span></p><p st=
yle=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16px;fon=
t-family:'Arial','sans-serif';color:black">Sincerely,</span></p><p style=3D=
"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16px;font-fami=
ly:'Arial','sans-serif';color:black">Latesia</span></p><p style=3D"margin-t=
op:5px;margin-bottom: 5px"><span style=3D"font-size:16px;font-family:'Arial=
','sans-serif';color:black">Customer Service Rep.</span></p><p style=3D"mar=
gin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16px;font-family:'=
Arial','sans-serif';color:black">Designer Living&nbsp;</span></p><p><br></p=
><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D</p><p>I am told to contact you. &nbsp;There is no other =
option to return.<br><br></p><p>Sent from my iPad</p><p><br></p><blockquote=
>On Mar 13, 2023, at 12:06 PM, Designer Living Inc.</blockquote><blockquote=
><p>=EF=BB=BF</p><p>Hello Melody&nbsp;/ Walmart Team-</p><p><span style=3D"=
white-space:pre"></span></p><p>Thank you for your email.&nbsp; If you would=
 like to return your order, please follow the steps within your Walmart acc=
ount. You also may be able to return your order to your local Walmart.&nbsp=
;</p><p><br></p><p>Sincerely,</p><p>Helita</p><p>Designer Living Customer S=
ervice</p><p>1-888-879-8790</p><p>info@designerliving.com</p><p><br></p><p>=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.,&nbsp;</p><p><br></=
p><p>Melody Oliver wants to connect with you for the order below:</p><p><br=
></p><p><strong> Customer Order Number</strong>:&nbsp; 200010849643112</p><=
p><strong> Purchase Order No</strong>:&nbsp; 108802587031161</p><p><strong>=
 Reason for Contact: </strong>&nbsp;Initiate a return</p><p><strong> Item n=
ame/number:</strong>&nbsp; Comfort Spaces Natalie Microfiber 9-Piece Floral=
 Blue/Red Comforter Set with Sheet Set, Queen/1772840977</p><p><br><br></p>=
<p><strong>Customer Message</strong>:<br></p><p>Not as thick as desired.. j=
ust finding my footing after my husband=E2=80=99s death</p><p><br></p><p><s=
trong>What you need to do now:</strong></p><p>1. Reply to this message to c=
ontact the customer, and do so within 48 hours, per the guidelines outlined=
 in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D0000064=
02#Customer_Service_Requirements">Marketplace Seller Customer Care Requirem=
ents.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,&nbsp;</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230313/=
6381429468743057187954863" data-unique-identifier=3D""></p><p><img width=3D=
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><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/i=
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