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Date: Tue, 14 Mar 2023 13:48:42 +0000
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Subject: Re: Please contact the customer - Return/Replace - Late to Arrive
 #Ref 2023031400290215
From: melissa wade <c-FA22C64C00F74D2689503BD5D14A04B1@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto"><div dir=3D"ltr"></div><div dir=3D"ltr"=
>This is really ridiculous, I spend a lot of money at Walmart and I paid 98=
=2E00 for Walmart plus as well. The box t=
his came in was damaged and wet I ha=
d to find another box because I don=E2=80=99t know if it was chemicals on i=
t. I don=E2=80=99t think I am being unreasonable about this but it is getti=
ng really difficult.</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On=
 Mar 14, 2023, at 9:17 AM, s-FA22C64C00F74D2689503BD5D14A04B1@relay.walmart=
=2Ecom wrote:<br><br></blockquote></div><=
blockquote type=3D"cite"><div dir=3D=
"ltr">=EF=BB=BF<div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200010901669341</div>
    <div><b> Item: </b>&nbsp; Madison Park Seabed Sateen Cotton 3-Piece Cos=
tal Blue Comforter Set, King/Cal King, Size: Full/Queen </div>
    <div><br></div>
    <div><br></div>

<div> <p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span=
 style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">He=
llo Walmart Team/ Melissa,</span></p><p style=3D"margin-top:5px;margin-bott=
om: 5px;background:white"><span style=3D"font-size:16px;font-family:'Arial'=
,'sans-serif';color:#333333"><br></span></p><p style=3D"margin-top:5px;marg=
in-bottom: 5px;background:white"><span style=3D"font-size:16px;font-family:=
'Arial','sans-serif';color:#333333"></span></p><p style=3D"white-space: nor=
mal;"><strong>Customer Order Number:</strong>&nbsp;200010901669341</p><p st=
yle=3D"white-space: normal;"><strong>Purchase Order No:</strong>&nbsp;10880=
6812028267</p><p style=3D"margin-top:5px;margin-bottom: 5px;background:whit=
e"><span style=3D"color: rgb(51, 51, 51); font-family: Arial, &quot;sans-se=
rif&quot;;"><br></span></p><p style=3D"margin-top:5px;margin-bottom: 5px;ba=
ckground:white"><span style=3D"color: rgb(51, 51, 51); font-family: Arial, =
&quot;sans-serif&quot;;">Thank you for your email. If you would like to ret=
urn your order, please follow the steps within your Walmart account. You al=
so may be able to return your order to your local Walmart.&nbsp;</span><spa=
n style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333"><=
br></span></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:whit=
e"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#33=
3333">&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom: 5px;backgr=
ound:white"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';=
color:#333333">Thank you,</span></p><p style=3D"margin-top:5px;margin-botto=
m: 5px;background:white"><span style=3D"font-size:16px;font-family:'Arial',=
'sans-serif';color:#333333">Latesia </span></p><p style=3D"margin-top:5px;m=
argin-bottom: 5px;background:white"><span style=3D"font-size:16px;font-fami=
ly:'Arial','sans-serif';color:#333333">Customer Service Rep.</span></p><p s=
tyle=3D"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D"=
font-size:16px;font-family:'Arial','sans-serif';color:#333333">Designer Liv=
ing</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer L=
iving Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p=
><p>This is Walmart Customer Care, contacting you on behalf of the customer=
 for the order below. The customer is receiving a copy of this message.</p>=
<p><br></p><p><strong> Customer Name:</strong>&nbsp;melissa wade</p><p><str=
ong>Customer Order Number:</strong>&nbsp;200010901669341</p><p><strong>Purc=
hase Order No:</strong>&nbsp;108806812028267</p><p><strong> Reason for Cont=
act: </strong>&nbsp;Return/Replace - Late to Arrive</p><p><strong> Item nam=
e/number: </strong>&nbsp; Madison Park Seabed Sateen Cotton 3-Piece Costal =
Blue Comforter Set, King/Cal King, Size: Full/Queen/1028714514</p><p><stron=
g> Agent message: </strong>&nbsp; Goodmorning , the customer needs return l=
abels sent out so that they can return this item. Please assist the custome=
r with the label so we can process the refund</p><p><br></p><p><br></p><p><=
strong>What you need to do now:</strong></p><p>1. Reply to this message to =
contact the customer, and do so within 48 hours, per the guidelines outline=
d in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006=
402#Customer_Service_Requirements">Marketplace Seller Customer Care Require=
ments.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/202303=
14/6381437136927809108567085" data-unique-identifier=3D""></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwdzMtKw0AUgOGn6SzDuc1tMYt0YsGFKF4e4DRz1IGkQhoovr3Fxb_8fisYYo=
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</div></blockquote><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http:/=
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