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Date: Tue, 07 Mar 2023 04:52:05 +0000
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Subject: RE: RE:RE: RE:Please contact the customer - Return/Replace -
 Arrived Damaged #Ref 2023030600118402
From: Jin Soo Chung <c-83DF4B067CA44C289D8D7BDBFE0A457C@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><style>p{margin-top:0px;margin-bottom:0px;}</style></head><body=
><div style=3D"font-size:14px; font-family:Gulim,=EA=B5=B4=EB=A6=BC,sans-se=
rif;"><div>What.. are you talking about? I sent you 2 case damage pictures =
and 1 blanket damage picture.&nbsp;<br><br></div><p style=3D"font-size:10pt=
;font-family:sans-serif;padding:0 0 0 10pt"><span>-----Original Message----=
-</span><br><b>From:</b> "Designer Living Inc."&lt;s-83DF4B067CA44C289D8D7B=
DBFE0A457C@relay.walmart.com&gt; <br><b>To:</b> "Jin Soo Chung"&lt;darkhors=
e10@naver.com&gt;; <br><b>Cc:</b> <br><b>Sent:</b> 2023-03-07 (=ED=99=94) 0=
5:44:46 (GMT+09:00)<br><b>Subject:</b> RE:RE: RE:Please contact the custome=
r - Return/Replace - Arrived Damaged #Ref 2023030600118402<br><br></p><p>He=
llo Jin Soo,</p><p><br></p><p><br></p><p>Thank you for sending the case pic=
tures.&nbsp; Can you please send some pictures of the bedding piece that sh=
ows the damage as an attachment.&nbsp; Once we have those pictures, we will=
 review them.&nbsp; Thank you.&nbsp;</p><p><br></p><p><br></p><p><span styl=
e=3D"color: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">Sincere=
ly,</span><br></p><p><br><span style=3D"color: rgb(51, 51, 51); background-=
color: rgb(255, 255, 255);">Gordon</span><br><br><span style=3D"color: rgb(=
51, 51, 51); background-color: rgb(255, 255, 255);">Designer Living Custome=
r Service</span><br><br><span style=3D"color: rgb(51, 51, 51); background-c=
olor: rgb(255, 255, 255);">1 888 879 8790</span><br><br><span style=3D"colo=
r: rgb(51, 51, 51); background-color: rgb(255, 255, 255);">info@designerliv=
ing.com</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Hi. When I o=
pened the delivery box, the case was already damaged so I thoroughly inspec=
ted the blanket and found some damages. To be very very honest, I don't kno=
w whether the new one is gonna be any different or not because considering =
the material and design, it seems inevitable. I am willing to take the repl=
acement, or I am ok to keep the originally shipped item if you can suggest =
a way that I can satisfy. Thank you.</p><p><br></p><p style=3D"font-size:10=
pt;font-family:sans-serif;padding:0 0 0 10pt">-----Original Message-----<br=
><strong>From:</strong> "info@designerliving.com"</p><p>You have a message =
from Designer Living Inc. - Walmart.com &nbsp;</p><p><br></p><hr><p><br></p=
><p><strong> Sales Order Id: </strong>&nbsp;200010751885439</p><p><strong> =
Item: </strong>&nbsp; Comfort Spaces Marlo 4-Piece Blue Shark Cotton Comfor=
ter Set, Queen, Size: Full/Queen, Actual Color: Blue</p><p><br></p><p><br><=
/p><p>Hello Jin Soo,<br><br>We are sorry to hear about the item arriving da=
maged/defective.&nbsp; Can you please provide pictures showing the damaged/=
defective nature of the item?&nbsp; Please include a description of the dam=
age.&nbsp; We can then evaulate what would be the next step.&nbsp; Thank yo=
u.&nbsp; &nbsp;&nbsp;<br><br><br>Sincerely,<br><br>Gordon<br><br>Designer L=
iving Customer Service<br><br>1 888 879 8790<br><br>info@designerliving.com=
<br><br></p><p><br></p><p>Hello Jun Soo,&nbsp;<br></p><p><br></p><p><br></p=
><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><=
br></p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Cust=
omer Care, contacting you on behalf of the customer for the order below. Th=
e customer is receiving a copy of this message.</p><p><br></p><p><strong> C=
ustomer Name:</strong>&nbsp;Jin Soo Chung</p><p><strong>Customer Order Numb=
er:</strong>&nbsp;200010751885439</p><p><strong>Purchase Order No:</strong>=
&nbsp;108805978874951</p><p><strong> Reason for Contact: </strong>&nbsp;Ret=
urn/Replace - Arrived Damaged</p><p><strong> Item name/number: </strong>&nb=
sp; Comfort Spaces Marlo 4-Piece Blue Shark Cotton Comforter Set, Queen, Si=
ze: Full/Queen, Actual Color: Blue/1417831813</p><p><strong> Agent message:=
 </strong>&nbsp; Hello this is Osama from Walmart.com
Our respected customer received this item as damaged and not in good condit=
ion please process with the replacement for our customer</p><p><br></p><p><=
br></p><p><strong>What you need to do now:</strong></p><p>1. Reply to this =
message to contact the customer, and do so within 48 hours, per the guideli=
nes outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?artic=
le=3D000006402#Customer_Service_Requirements" target=3D"_blank" rel=3D"nore=
ferrer noopener">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/202303=
06/6381370345021708723366044" loading=3D"lazy"></p><p><br></p><hr><p><br></=
p><p>Walmart Customer Service Team</p><p><br></p><p><img width=3D"1px" heig=
ht=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230306/6381370345029=
519495623473" loading=3D"lazy"></p><p><img width=3D"1px" height=3D"1px" alt=
=3D"" src=3D"/ueditor/net/upload/image/20230306/6381370345037329583179075" =
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