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Date: Mon, 06 Mar 2023 17:32:22 +0000
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Subject: Please contact the customer - Return/Replace - Arrived Damaged
From: Walmart Customer Care
 <a-83DF4B067CA44C289D8D7BDBFE0A457C@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir="ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;Jin Soo Chung</div>
    <div> <b>Customer Order Number:</b>&nbsp;200010751885439</div>
    <div> <b>Purchase Order No:</b>&nbsp;108805978874951</div>
    <div><b> Reason for Contact: </b>&nbsp;Return/Replace - Arrived Damaged</div>
    <div><b> Item name/number: </b>&nbsp; Comfort Spaces Marlo 4-Piece Blue Shark Cotton Comforter Set, Queen, Size: Full/Queen, Actual Color: Blue/1417831813 </div>
    <div><b> Agent message: </b>&nbsp; Hello this is Osama from Walmart.com
Our respected customer received this item as damaged and not in good condition please process with the replacement for our customer</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div> 
<div> 1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the <a href="https://sellerhelp.walmart.com/s/guide?article=000006402#Customer_Service_Requirements">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.</div> 
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width="1px" height="1px" alt="" src="http://cccp.relay.walmart.com/o/eJwdy0FuwyAQAMDXhKOFd_EuHDjY2JEi5VC1L8CwpEgOkVyrVX6fqHMf8T2x7QHdACr7WJCMqOpBA2rU1DMCQCeSuVjKK7uI5MzJ6F22-Oz-4naP-9Glx119e8CebVltshF1xlTWIUUmLcTODYRq97WVx3tn-am3JvtWf2u7_ffDhxA-Tjh-Ldfr8qlqSzVLOy7ZW5zPZtLEYTQmgHWznXmap_OiRzNweAG3kji5">