Subject: Please contact the customer - Return/Replace - Arrived Damaged
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Mon, 06 Mar 2023 17:32:22 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jin Soo Chung

Customer Order Number: 200010751885439

Purchase Order No: 108805978874951

Reason for Contact:  Return/Replace - Arrived Damaged

Item name/number:   Comfort Spaces Marlo 4-Piece Blue Shark Cotton Comforter Set, Queen, Size: Full/Queen, Actual Color: Blue/1417831813

Agent message:   Hello this is Osama from Walmart.com
Our respected customer received this item as damaged and not in good condition please process with the replacement for our customer

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team