On Sun, Mar 5, 2023 at 7:43 AM Designer Living Inc. <s-6E2953A18A4048= 40A8896057624C15FE@relay.walmart.com> wrote:

Hello Whitney= -

Thank you for providing the photo an= d video. After reviewing both; as a one-time custome= r courtesy, we will honor your request for a replacement. Since the c= omforter alone is not available as a separate piece to send,= the replacement will be for a complete set. Please note there is no warranty on the replacement; therefore = if this occurs again, we will not send another replacement. As previo= usly mentioned, in order to prevent damage when washing, it is suggested a = Large Capacity Washer/Dryer such as a Laundromat be used in order to allow = the comforter enough free movement.

<= div class=3D"gmail_default" style=3D"font-family:verdana,sans-serif;font-si= ze:small">The replacement will ship to the address listed below. Plea= se allow 48-72 business hours for processing, and 5-7 business days for FedEx Ground delivery. Meanwhile, you can just dispose&nbs= p;of the damaged comforter once the replacement arrives. Thank you, kindly = and have a great rest of your day!

3009 County= Road 298
Hillsboro, AL 35643
Sincerely,
Helita
Designer Living Customer Service
1-888-879-8790
info@designerliving.com

=

On Sat, Mar 4, 2023 at 6:04= =E2=80=AFPM Whitney Appleton <c-6E2953A18A404840A88960576= 24C15FE@relay.walmart.com> wrote:

=
Here is= a video and a photo of the comforter.

On Sat, Mar 4, 2023 at 11:14 AM Designer Living Inc. <s-6E2953A18A404840A8896057624C15FE@relay.walmart.com> w= rote:

Hello Whitney / Walmart-

We a= re sorry to hear of the conditions of the comforter after washing it. = Damage usually occurs when there is not enough room for the item to m= ove around. It is recommended a Large Capacity Washer/Dryer such= as Laundromat be used when washing this set to avoid any damage. &nbs= p;
&nbs= p;
Can = you please provide photos of the damage to the set? Once we have revi= ewed the photos, we can then see what options we have to assist with your c= laim. Thank you, kindly.

Sincerely,
Helita
Designer Living Customer Service
1-888-87= 9-8790
info@designerliving.com

= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D

Dear Designer Living Inc.,

Whitney Appleton wants to connect with you for the order below:
=
Customer Order Number: 200010747489098
Purchase Order No: 108805672397749
Reason for Contact: Give feedback
Item na= me/number: Comfort Spaces Gloria Microfiber Damask 9-Piece C= oral Bed in a Bag Comforter with Sheet Set, King/1686983361

<= /p>
Customer Message:
I am very upset with my = purchase I washed it one time and the batting in the comforter is ruined. I= washed it on cold water, low heat in the dryer.=20 It is ruined, I would like a replacement!

What you= need to do now:
1. Reply to this message to contact the cus= tomer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requ= irements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.

Thank you= ,
Your Walmart Customer Care Team