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Sender: c-483A4DF024724B21A433F43246E00346@relay.walmart.com
Date: Thu, 02 Mar 2023 18:08:59 +0000
Mime-Version: 1.0
Subject: Re: Message from Walmart.com Customer: Initiate a return,
 200010734658006 #Ref 2023022400297660
From: Lina Nasser <c-483A4DF024724B21A433F43246E00346@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
</head>
<body dir=3D"auto">
Hi,
<div><br>
</div>
<div>Is it possible to get a refund? Because I already bought another one.&=
nbsp;</div>
<div><br>
</div>
<div>Thank you,<br>
<br>
<div dir=3D"ltr">Sent from my iPhone</div>
<div dir=3D"ltr"><br>
<blockquote type=3D"cite">On Mar 2, 2023, at 9:50 AM, Designer Living Inc. =
&lt;s-483A4DF024724B21A433F43246E00346@relay.walmart.com&gt; wrote:<br>
<br>
</blockquote>
</div>
<blockquote type=3D"cite">
<div dir=3D"ltr">=EF=BB=BF
<p>Hello Lina,</p>
<p><br>
</p>
<p>Thank you for the pictures.</p>
<p>We would like to offer to send a replacement to you. Please let me know =
if this is okay with you.</p>
<p><br>
</p>
<p>Thank you,</p>
<p>Latesia&nbsp;</p>
<p>Customer Service Rep.</p>
<p>Designer Living&nbsp;</p>
<p><br>
</p>
<p><br>
</p>
<p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</p>
<p>Attached the pictures of the damage. You can see how the cotton from the=
 inside is all over the comforter.&nbsp;</p>
<p><br>
</p>
<p>Thank you,</p>
<p>Lina Nasser,</p>
<p><img alt=3D"image0.jpeg" src=3D"cid:4A00BC3A-D36F-43A2-8A70-41467E82C0A6=
-L0-001" data-unique-identifier=3D""><img alt=3D"image1.jpeg" src=3D"cid:91=
369CC0-8092-4538-B509-487A5C77E407-L0-001" data-unique-identifier=3D""><img=
 alt=3D"image2.jpeg" src=3D"cid:C55C657B-8A69-4821-8519-E5ABB657628A-L0-001=
" data-unique-identifier=3D""><br>
<br>
</p>
<p>Sent from my iPhone</p>
<p><br>
</p>
<blockquote>On Feb 27, 2023, at 12:27 PM, Designer Living Inc.</blockquote>
<blockquote>
<p>=EF=BB=BF</p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16p=
x;font-family:'Arial','sans-serif';color:black">Hello Walmart Team/ Lina,</=
span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16p=
x;font-family:'Arial','sans-serif';color:black">&nbsp;</span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><strong><span style=3D"font-=
size:16px;font-family:'Arial','sans-serif';color:black"></span></strong></p=
>
<p style=3D"white-space: normal;"><strong>Customer Order Number</strong>:&n=
bsp; 200010734658006</p>
<p style=3D"white-space: normal;"><strong>Purchase Order No</strong>:&nbsp;=
 108802382955081</p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-family: =
Arial, "><br>
</span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-family: =
Arial, ">Thank you for your email.&nbsp; After reviewing your order, we not=
ed that your order is now passed the return window. Per our Designer Living=
 Return Policy, returns must be made within
 30 days of the ship date.&nbsp;</span><br>
<span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:black"=
></span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-family: =
Arial, "><br>
</span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-family: =
Arial, ">If you received this item damaged; please send pictures of the dam=
age and pictures of the upc label on the box so that we can confirm this it=
em.</span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-family: =
Arial, "><br>
</span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-family: =
Arial, ">Sincerely,</span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16p=
x;font-family:'Arial','sans-serif';color:black">Latesia</span></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16p=
x;font-family:'Arial','sans-serif';color:black">Customer Service Rep.</span=
></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16p=
x;font-family:'Arial','sans-serif';color:black">Designer Living&nbsp;</span=
></p>
<p style=3D"margin-top:5px;margin-bottom: 5px"><span style=3D"font-size:16p=
x;font-family:'Arial','sans-serif';color:black">&nbsp;</span></p>
<p><br>
</p>
<p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</p>
<p><br>
</p>
<p>Dear Designer Living Inc.,&nbsp;</p>
<p><br>
</p>
<p>Lina Nasser wants to connect with you for the order below:</p>
<p><br>
</p>
<p><strong>Customer Order Number</strong>:&nbsp; 200010734658006</p>
<p><strong>Purchase Order No</strong>:&nbsp; 108802382955081</p>
<p><strong>Reason for Contact: </strong>&nbsp;Initiate a return</p>
<p><strong>Item name/number:</strong>&nbsp; Madison Park Mist Sateen Cotton=
 3-Piece Indigo Blue Comforter Set, Full/Queen/1803024662</p>
<p><br>
<br>
</p>
<p><strong>Customer Message</strong>:<br>
</p>
<p>I need to return the item because it=E2=80=99s damaged</p>
<p><br>
</p>
<p><strong>What you need to do now:</strong></p>
<p>1. Reply to this message to contact the customer, and do so within 48 ho=
urs, per the guidelines outlined in the<a href=3D"https://sellerhelp.walmar=
t.com/s/guide?article=3D000006402#Customer_Service_Requirements">Marketplac=
e Seller Customer Care Requirements.</a>
<br>
2. If there has been no reply to this communication within 48 hours, Walmar=
t may proactively refund the customer.</p>
<p><br>
<br>
</p>
<p>Thank you,&nbsp;</p>
<p>Your Walmart Customer Care Team</p>
<p><br>
</p>
<p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/im=
age/20230227/6381308559835069556583608" data-unique-identifier=3D""></p>
<p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walm=
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6MSH7o7XE_g2OHDmW" data-unique-identifier=3D""></p>
</blockquote>
<p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walm=
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<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
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</div>
</blockquote>
</div>
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
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