Subject: Please contact the customer - Return/Replace - Lost in Transit
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 17 Feb 2023 17:50:23 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Rhonda Moore

Customer Order Number: 200010709407282

Purchase Order No: 108804749352919

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Comfort Spaces Cavoy Faux Silk 5-Piece Tufted Taupe Comforter Set with Bed Skirt and Decorative Pillow, Queen, Size: Queen, Actual Color: Taupe/252091894

Agent message:   The order is not delivered to the Customer. Please ensure a replacement ASAP. Walmart may Proactively refund the order if no resolution is provided in the next 48 hours.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team