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Date: Fri, 17 Feb 2023 15:02:42 +0000
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Subject: Re: Please contact the customer - Damaged/Missing Parts/Not
 Received #Ref 2023021600297210
From: Traci Phillips <c-F252DA43895F4B9588E890821B6939AC@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Thank you!!<br><br><div dir=3D"ltr">Sen=
t from my iPhone =F0=9F=8D=AD=F0=9F=98=8E=F0=9F=92=AB<div><div><div><br></d=
iv></div></div></div><div dir=3D"ltr"><br><blockquote type=3D"cite">On Feb =
17, 2023, at 9:43 AM, Designer Living Inc. &lt;s-F252DA43895F4B9588E890821B=
6939AC@relay.walmart.com&gt; wrote:<br><br></blockquote></div><blockquote t=
ype=3D"cite"><div dir=3D"ltr">=EF=BB=BF<p>You're Welcome! Have a great week=
end!&nbsp;</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>Good Morning!</p><p>Thank =
you so much&nbsp;<span style=3D"-webkit-text-size-adjust: auto; background-=
color: rgb(255, 255, 255);">Latesia!! &nbsp;I really appreciate all of your=
 help!!</span></p><p><span style=3D"-webkit-text-size-adjust: auto; backgro=
und-color: rgb(255, 255, 255);">Enjoy your weekend. &nbsp;Stay safe!</span>=
</p><p><span style=3D"-webkit-text-size-adjust: auto; background-color: rgb=
(255, 255, 255);"><br></span><br></p><p>Sent from my iPhone =F0=9F=8D=AD=F0=
=9F=98=8E=F0=9F=92=AB</p><p><br></p><p><br></p><blockquote>On Feb 17, 2023,=
 at 9:25 AM, Designer Living Inc.</blockquote><blockquote><p>=EF=BB=BF</p><=
p style=3D"white-space: normal;">Hello Traci,<br></p><p style=3D"white-spac=
e: normal;"><br></p><p style=3D"white-space: normal;">Thank you for the pic=
tures.</p><p style=3D"white-space: normal;">I have entered a replacement or=
der to be shipped to you.</p><p style=3D"white-space: normal;">Please allow=
 8-10 business days to receive your replacement. Once tracking is available=
 I will be able to update you with it.</p><p style=3D"white-space: normal;"=
>Please note you do not need to return the original set.</p><p style=3D"whi=
te-space: normal;"><br></p><p style=3D"white-space: normal;">We apologize f=
or any inconvenience this may have caused.</p><p style=3D"white-space: norm=
al;"><br></p><p style=3D"white-space: normal;">Thank you,</p><p style=3D"wh=
ite-space: normal;">Latesia</p><p style=3D"white-space: normal;">Customer S=
ervice Rep.</p><p style=3D"white-space: normal;">Designer Living&nbsp;</p><=
p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>Hi,</p><p>Please see below. &nbsp;Thank y=
ou.&nbsp;</p><p><br></p><p><img src=3D"cid:A1D3BD8D-FA92-44CE-A767-1DA16A39=
7ABC" alt=3D"imagejpeg_0" data-unique-identifier=3D""><img src=3D"cid:A90BB=
D83-F5D2-4DD4-8E10-64437BD4E86B" alt=3D"imagejpeg_1" data-unique-identifier=
=3D""><img src=3D"cid:DC0F47A0-4D18-4649-AE98-788B7EFC2E89" alt=3D"imagejpe=
g_2" data-unique-identifier=3D""><br><br></p><p>Sent from my iPhone =F0=9F=
=8D=AD=F0=9F=98=8E=F0=9F=92=AB</p><p><br></p><p><br></p><blockquote>On Feb =
16, 2023, at 2:09 PM, Designer Living Inc.</blockquote><blockquote><p>=EF=
=BB=BF</p><p>Hello Traci,</p><p><br></p><p>Thank you for your email.&nbsp;<=
/p><p><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:=
#333333">Please reply to this email with pictures of the box upc label (ite=
m number) and a picture of the item inside of the box; so that we are able =
to confirm this item.</span></p><p><span style=3D"font-size:16px;font-famil=
y:'Arial','sans-serif';color:#333333"><br></span></p><p><span style=3D"font=
-size:16px;font-family:'Arial','sans-serif';color:#333333">Thank you,</span=
></p><p><span style=3D"font-size:16px;font-family:'Arial','sans-serif';colo=
r:#333333">Latesia&nbsp;</span></p><p><span style=3D"font-size:16px;font-fa=
mily:'Arial','sans-serif';color:#333333">Customer Service Rep.</span></p><p=
><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#3333=
33">Designer Living&nbsp;</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>Hello=
,</p><p>The set is a 6 piece. &nbsp;Please see pictures of what is advertis=
ed. &nbsp;We received 2 pillowcases and it should be 4 per your description=
=2E &nbsp;</p><p><br></p><p><img src=3D"c=
id:252D9EC8-6DDA-4F52-80FC-539B0CAD4=
8CB" alt=3D"IMG_1530" data-unique-identifier=3D""><img src=3D"cid:FF6A12D8-=
99EF-4376-B6F6-EFF5E81C8BE0" alt=3D"IMG_1532" data-unique-identifier=3D""><=
img src=3D"cid:E7009078-DBF7-4166-AD46-22B91E85D533" alt=3D"IMG_1533" data-=
unique-identifier=3D""><br><br></p><p>Sent from my iPhone =F0=9F=8D=AD=F0=
=9F=98=8E=F0=9F=92=AB</p><p><br></p><p><br></p><blockquote>On Feb 16, 2023,=
 at 1:09 PM, s-F252DA43895F4B9588E890821B6939AC@relay.walmart.com wrote:<br=
><br></blockquote><blockquote><p>=EF=BB=BF</p><p>You have a message from De=
signer Living Inc. - Walmart.com &nbsp;</p><p><br></p><hr><p><br></p><p><st=
rong> Sales Order Id: </strong>&nbsp;200010721854094</p><p><strong> Item: <=
/strong>&nbsp; Comfort Spaces Microfiber 85GSM 6-Piece Violet 14" Deep Pock=
et Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Violet</p><p><br></p><p=
><br></p><p><span style=3D"font-size:16px;font-family:'Arial','sans-serif';=
color:#333333;background:white">Hello Walmart Team/ Traci,</span></p><p sty=
le=3D"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D"fo=
nt-size:16px;font-family:'Arial','sans-serif';color:#333333">&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></p><p=
 style=3D"margin-top:5px;margin-bottom: 5px;background:white"><strong><span=
 style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333"></=
span></strong></p><p style=3D"white-space: normal;"><strong>Customer Order =
Number:</strong>&nbsp;200010721854094</p><p style=3D"white-space: normal;">=
<strong>Purchase Order No:</strong>&nbsp;108804239235640</p><p style=3D"mar=
gin-top:5px;margin-bottom: 5px;background:white"><span style=3D"font-size:1=
6px;font-family:'Arial','sans-serif';color:#333333"></span><br></p><p style=
=3D"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D"colo=
r: rgb(51, 51, 51); font-family: Arial, ">Thank you for your email.</span><=
/p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span st=
yle=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">Pleas=
e be sure to open the comforter set up completely to assure that the missin=
g items are not tucked inside of the comforter.</span></p><p style=3D"margi=
n-top:5px;margin-bottom: 5px;background:white">This set includes the items =
below; please let us know which items you are missing.</p><p style=3D"margi=
n-top:5px;margin-bottom: 5px;background:white"><br></p><p style=3D"margin-t=
op:5px;margin-bottom: 5px;background:white">Comfort Spaces Microfiber 85GSM=
 6-Piece Violet 14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual C=
olor: Violet/453252790</p><h3 style=3D"font-variant-numeric: inherit; font-=
variant-east-asian: inherit; font-stretch: inherit; font-size: inherit; fon=
t-family: ">SET INCLUDES</h3><p style=3D"font-variant-numeric: inherit; fon=
t-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; font=
-family: ">1 Flat Sheet 66"W x 100"L<br></p><p style=3D"font-variant-numeri=
c: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-s=
ize: 14px; font-family: ">2 Pillowcase 20"W x 30"L (2)</p><p style=3D"font-=
variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: i=
nherit; font-size: 14px; font-family: ">1 Fitted Sheet 39"W x 80"L + 14"D</=
p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span sty=
le=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">&nbsp;=
</span></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white">=
<span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#33333=
3">Thank you,</span></p><p style=3D"margin-top:5px;margin-bottom: 5px;backg=
round:white"><span style=3D"font-size:16px;font-family:'Arial','sans-serif'=
;color:#333333">Latesia&nbsp;</span></p><p style=3D"margin-top:5px;margin-b=
ottom: 5px;background:white"><span style=3D"font-size:16px;font-family:'Ari=
al','sans-serif';color:#333333">Customer Service Rep.</span></p><p style=3D=
"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D"font-si=
ze:16px;font-family:'Arial','sans-serif';color:#333333">Designer Living&nbs=
p;</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Livi=
ng Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p><p=
>This is Walmart Customer Care, contacting you on behalf of the customer fo=
r the order below. The customer is receiving a copy of this message.</p><p>=
<br></p><p><strong> Customer Name:</strong>&nbsp;Traci Phillips</p><p><stro=
ng>Customer Order Number:</strong>&nbsp;200010721854094</p><p><strong>Purch=
ase Order No:</strong>&nbsp;108804239235640</p><p><strong> Reason for Conta=
ct: </strong>&nbsp;Damaged/Missing Parts/Not Received</p><p><strong> Item n=
ame/number: </strong>&nbsp; Comfort Spaces Microfiber 85GSM 6-Piece Violet =
14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Violet/453=
252790</p><p><strong> Agent message: </strong>&nbsp; Hello seller, the cust=
omer is missing 2 pieces out of the set. She wants to have it replaced.</p>=
<p><br></p><p><br></p><p><strong>What you need to do now:</strong></p><p>1.=
 Reply to this message to contact the customer, and do so within 48 hours, =
per the guidelines outlined in the <a href=3D"https://sellerhelp.walmart.co=
m/s/guide?article=3D000006402#Customer_Service_Requirements">Marketplace Se=
ller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/202302=
16/6381213877638409355083199" data-unique-identifier=3D""></p><p><br></p><h=
r><p><br></p><p>Walmart Customer Service Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230216/=
6381214242105303593309242" data-unique-identifier=3D""></p></blockquote><p>=
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image=
/20230216/6381214242113080859864844" data-unique-identifier=3D""></p><p><im=
g width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20=
230217/6381221192001103202796436" data-unique-identifier=3D""></p></blockqu=
ote><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/uploa=
d/image/20230217/6381221192010475961824620" data-unique-identifier=3D""></p=
><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.wal=
mart.com/o/eJwdjsuqwjAUAL_GLEtyXk0WWdRchbsQxccHHNNUA60XSuHi31vczWaGKdFJK0IY=
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0EDF36ACsqNYo" data-unique-identifier=3D""></p></blockquote><p><img width=
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vQ" data-unique-identifier=3D""></p><img width=3D"1px" height=3D"1px" alt=
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