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Date: Fri, 17 Feb 2023 14:28:11 +0000
Mime-Version: 1.0
Subject: Re: Please contact the customer - Damaged/Missing Parts/Not
 Received #Ref 2023021600297210
From: Traci Phillips <c-F252DA43895F4B9588E890821B6939AC@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">Good Morning!<div>Thank you so much&nbs=
p;<span style=3D"-webkit-text-size-adjust: auto; background-color: rgb(255,=
 255, 255);">Latesia!! &nbsp;I really appreciate all of your help!!</span><=
/div><div><span style=3D"-webkit-text-size-adjust: auto; background-color: =
rgb(255, 255, 255);">Enjoy your weekend. &nbsp;Stay safe!</span></div><div>=
<span style=3D"-webkit-text-size-adjust: auto; background-color: rgb(255, 2=
55, 255);"><br></span><br><div dir=3D"ltr">Sent from my iPhone =F0=9F=8D=AD=
=F0=9F=98=8E=F0=9F=92=AB<div><div><div><br></div></div></div></div><div dir=
=3D"ltr"><br><blockquote type=3D"cite">On Feb 17, 2023, at 9:25 AM, Designe=
r Living Inc. &lt;s-F252DA43895F4B9588E890821B6939AC@relay.walmart.com&gt; =
wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr"=
>=EF=BB=BF<p style=3D"white-space: normal;">Hello Traci,<br></p><p style=3D=
"white-space: normal;"><br></p><p style=3D"white-space: normal;">Thank you =
for the pictures.</p><p style=3D"white-space: normal;">I have entered a rep=
lacement order to be shipped to you.</p><p style=3D"white-space: normal;">P=
lease allow 8-10 business days to receive your replacement. Once tracking i=
s available I will be able to update you with it.</p><p style=3D"white-spac=
e: normal;">Please note you do not need to return the original set.</p><p s=
tyle=3D"white-space: normal;"><br></p><p style=3D"white-space: normal;">We =
apologize for any inconvenience this may have caused.</p><p style=3D"white-=
space: normal;"><br></p><p style=3D"white-space: normal;">Thank you,</p><p =
style=3D"white-space: normal;">Latesia</p><p style=3D"white-space: normal;"=
>Customer Service Rep.</p><p style=3D"white-space: normal;">Designer Living=
&nbsp;</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>Hi,</p><p>Please see below. &nbs=
p;Thank you.&nbsp;</p><p><br></p><p><img src=3D"cid:A1D3BD8D-FA92-44CE-A767=
-1DA16A397ABC" alt=3D"imagejpeg_0" data-unique-identifier=3D""><img src=3D"=
cid:A90BBD83-F5D2-4DD4-8E10-64437BD4E86B" alt=3D"imagejpeg_1" data-unique-i=
dentifier=3D""><img src=3D"cid:DC0F47A0-4D18-4649-AE98-788B7EFC2E89" alt=3D=
"imagejpeg_2" data-unique-identifier=3D""><br><br></p><p>Sent from my iPhon=
e =F0=9F=8D=AD=F0=9F=98=8E=F0=9F=92=AB</p><p><br></p><p><br></p><blockquote=
>On Feb 16, 2023, at 2:09 PM, Designer Living Inc.</blockquote><blockquote>=
<p>=EF=BB=BF</p><p>Hello Traci,</p><p><br></p><p>Thank you for your email.&=
nbsp;</p><p><span style=3D"font-size:16px;font-family:'Arial','sans-serif';=
color:#333333">Please reply to this email with pictures of the box upc labe=
l (item number) and a picture of the item inside of the box; so that we are=
 able to confirm this item.</span></p><p><span style=3D"font-size:16px;font=
-family:'Arial','sans-serif';color:#333333"><br></span></p><p><span style=
=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">Thank yo=
u,</span></p><p><span style=3D"font-size:16px;font-family:'Arial','sans-ser=
if';color:#333333">Latesia&nbsp;</span></p><p><span style=3D"font-size:16px=
;font-family:'Arial','sans-serif';color:#333333">Customer Service Rep.</spa=
n></p><p><span style=3D"font-size:16px;font-family:'Arial','sans-serif';col=
or:#333333">Designer Living&nbsp;</span></p><p><br></p><p>=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p=
><p>Hello,</p><p>The set is a 6 piece. &nbsp;Please see pictures of what is=
 advertised. &nbsp;We received 2 pillowcases and it should be 4 per your de=
scription. &nbsp;</p><p><br></p><p><img src=3D"cid:252D9EC8-6DDA-4F52-80FC-=
539B0CAD48CB" alt=3D"IMG_1530" data-unique-identifier=3D""><img src=3D"cid:=
FF6A12D8-99EF-4376-B6F6-EFF5E81C8BE0" alt=3D"IMG_1532" data-unique-identifi=
er=3D""><img src=3D"cid:E7009078-DBF7-4166-AD46-22B91E85D533" alt=3D"IMG_15=
33" data-unique-identifier=3D""><br><br></p><p>Sent from my iPhone =F0=9F=
=8D=AD=F0=9F=98=8E=F0=9F=92=AB</p><p><br></p><p><br></p><blockquote>On Feb =
16, 2023, at 1:09 PM, s-F252DA43895F4B9588E890821B6939AC@relay.walmart.com =
wrote:<br><br></blockquote><blockquote><p>=EF=BB=BF</p><p>You have a messag=
e from Designer Living Inc. - Walmart.com &nbsp;</p><p><br></p><hr><p><br><=
/p><p><strong> Sales Order Id: </strong>&nbsp;200010721854094</p><p><strong=
> Item: </strong>&nbsp; Comfort Spaces Microfiber 85GSM 6-Piece Violet 14" =
Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Violet</p><p><=
br></p><p><br></p><p><span style=3D"font-size:16px;font-family:'Arial','san=
s-serif';color:#333333;background:white">Hello Walmart Team/ Traci,</span><=
/p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span st=
yle=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </sp=
an></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><str=
ong><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#3=
33333"></span></strong></p><p style=3D"white-space: normal;"><strong>Custom=
er Order Number:</strong>&nbsp;200010721854094</p><p style=3D"white-space: =
normal;"><strong>Purchase Order No:</strong>&nbsp;108804239235640</p><p sty=
le=3D"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D"fo=
nt-size:16px;font-family:'Arial','sans-serif';color:#333333"></span><br></p=
><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span styl=
e=3D"color: rgb(51, 51, 51); font-family: Arial, ">Thank you for your email=
=2E</span></p><p style=3D"margin-top:5px;=
margin-bottom: 5px;background:white"=
><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#3333=
33">Please be sure to open the comforter set up completely to assure that t=
he missing items are not tucked inside of the comforter.</span></p><p style=
=3D"margin-top:5px;margin-bottom: 5px;background:white">This set includes t=
he items below; please let us know which items you are missing.</p><p style=
=3D"margin-top:5px;margin-bottom: 5px;background:white"><br></p><p style=3D=
"margin-top:5px;margin-bottom: 5px;background:white">Comfort Spaces Microfi=
ber 85GSM 6-Piece Violet 14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL,=
 Actual Color: Violet/453252790</p><h3 style=3D"font-variant-numeric: inher=
it; font-variant-east-asian: inherit; font-stretch: inherit; font-size: inh=
erit; font-family: ">SET INCLUDES</h3><p style=3D"font-variant-numeric: inh=
erit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 1=
4px; font-family: ">1 Flat Sheet 66"W x 100"L<br></p><p style=3D"font-varia=
nt-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inheri=
t; font-size: 14px; font-family: ">2 Pillowcase 20"W x 30"L (2)</p><p style=
=3D"font-variant-numeric: inherit; font-variant-east-asian: inherit; font-s=
tretch: inherit; font-size: 14px; font-family: ">1 Fitted Sheet 39"W x 80"L=
 + 14"D</p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white">=
<span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#33333=
3">&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom: 5px;backgroun=
d:white"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';col=
or:#333333">Thank you,</span></p><p style=3D"margin-top:5px;margin-bottom: =
5px;background:white"><span style=3D"font-size:16px;font-family:'Arial','sa=
ns-serif';color:#333333">Latesia&nbsp;</span></p><p style=3D"margin-top:5px=
;margin-bottom: 5px;background:white"><span style=3D"font-size:16px;font-fa=
mily:'Arial','sans-serif';color:#333333">Customer Service Rep.</span></p><p=
 style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span style=
=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">Designer=
 Living&nbsp;</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear D=
esigner Living Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><=
p><br></p><p>This is Walmart Customer Care, contacting you on behalf of the=
 customer for the order below. The customer is receiving a copy of this mes=
sage.</p><p><br></p><p><strong> Customer Name:</strong>&nbsp;Traci Phillips=
</p><p><strong>Customer Order Number:</strong>&nbsp;200010721854094</p><p><=
strong>Purchase Order No:</strong>&nbsp;108804239235640</p><p><strong> Reas=
on for Contact: </strong>&nbsp;Damaged/Missing Parts/Not Received</p><p><st=
rong> Item name/number: </strong>&nbsp; Comfort Spaces Microfiber 85GSM 6-P=
iece Violet 14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual Color=
: Violet/453252790</p><p><strong> Agent message: </strong>&nbsp; Hello sell=
er, the customer is missing 2 pieces out of the set. She wants to have it r=
eplaced.</p><p><br></p><p><br></p><p><strong>What you need to do now:</stro=
ng></p><p>1. Reply to this message to contact the customer, and do so withi=
n 48 hours, per the guidelines outlined in the <a href=3D"https://sellerhel=
p.walmart.com/s/guide?article=3D000006402#Customer_Service_Requirements">Ma=
rketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/202302=
16/6381213877638409355083199" data-unique-identifier=3D""></p><p><br></p><h=
r><p><br></p><p>Walmart Customer Service Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230216/=
6381214242105303593309242" data-unique-identifier=3D""></p></blockquote><p>=
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image=
/20230216/6381214242113080859864844" data-unique-identifier=3D""></p><p><im=
g width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20=
230217/6381221192001103202796436" data-unique-identifier=3D""></p></blockqu=
ote><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/uploa=
d/image/20230217/6381221192010475961824620" data-unique-identifier=3D""></p=
>
<img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart=
=2Ecom/o/eJwdjsuqwjAUAL_GLEtyXk0WWdRchbsQ=
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36ACsqNYo" data-unique-identifier=3D"">
</div></blockquote></div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"=
http://cccp.relay.walmart.com/o/eJwdy8FqwzAMANCvqY_BlmRHOviQZikMehjbF7iy3Rl=
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