Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2023021600297210
From: Traci Phillips <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 16 Feb 2023 18:44:41 +0000

Hello,
The set is a 6 piece.  Please see pictures of what is advertised.  We received 2 pillowcases and it should be 4 per your description.

Sent from my iPhone 🍭😎💫

On Feb 16, 2023, at 1:09 PM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010721854094

Item:   Comfort Spaces Microfiber 85GSM 6-Piece Violet 14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Violet

Hello Walmart Team/ Traci,

Customer Order Number: 200010721854094

Purchase Order No: 108804239235640

Thank you for your email.

Please be sure to open the comforter set up completely to assure that the missing items are not tucked inside of the comforter.

This set includes the items below; please let us know which items you are missing.

Comfort Spaces Microfiber 85GSM 6-Piece Violet 14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Violet/453252790

SET INCLUDES

1 Flat Sheet 66"W x 100"L

2 Pillowcase 20"W x 30"L (2)

1 Fitted Sheet 39"W x 80"L + 14"D

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Traci Phillips

Customer Order Number: 200010721854094

Purchase Order No: 108804239235640

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Microfiber 85GSM 6-Piece Violet 14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Violet/453252790

Agent message:   Hello seller, the customer is missing 2 pieces out of the set. She wants to have it replaced.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team