Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 16 Feb 2023 17:47:52 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Traci Phillips

Customer Order Number: 200010721854094

Purchase Order No: 108804239235640

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Microfiber 85GSM 6-Piece Violet 14" Deep Pocket Sheet Set, Twin XL, Size: Twin-XL, Actual Color: Violet/453252790

Agent message:   Hello seller, the customer is missing 2 pieces out of the set. She wants to have it replaced.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team