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Date: Wed, 15 Feb 2023 02:14:25 +0000
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Subject: Re: Message from Walmart.com Customer: Initiate a return,
 200010644319637 #Ref 2023021200296958
From: Melissa Kramer <c-BE9548F1D1B04E05BAB9F9CCB52AD9D8@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">No worries, I won=E2=80=99t make any mo=
re purchases with y=E2=80=99all. This was a gift for someone who was disapp=
ointed, so I was going to get them something else. Such a disappointment.&n=
bsp;<br><br><div dir=3D"ltr">Sent from my iPhone</div><div dir=3D"ltr"><br>=
<blockquote type=3D"cite">On Feb 14, 2023, at 1:58 PM, Designer Living Inc.=
 &lt;s-BE9548F1D1B04E05BAB9F9CCB52AD9D8@relay.walmart.com&gt; wrote:<br><br=
></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF<p =
style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in"><span style=3D"=
font-family:'Arial','sans-serif';color:black">Hello Melissa,</span></p><p s=
tyle=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in;font-variant-liga=
tures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows:=
 2;-webkit-text-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-fa=
mily:'Arial','sans-serif';color:black">&nbsp;</span></p><p style=3D"margin-=
top:5px;margin-bottom:5px;margin-left: 0in;font-variant-ligatures: normal;f=
ont-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text=
-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-family:'Arial','s=
ans-serif';color:black">Thank you for your email.</span></p><p style=3D"mar=
gin-top:5px;margin-bottom:5px;margin-left: 0in;font-variant-ligatures: norm=
al;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-=
text-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-family:'Arial=
','sans-serif';color:black">We do not have any records of you contacting us=
 previously.&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom:5px;m=
argin-left: 0in;font-variant-ligatures: normal;font-variant-caps: normal;or=
phans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;word-spa=
cing: 0px"><span style=3D"font-family:'Arial','sans-serif';color:black">Per=
 our Designer Living Return Policy, returns must be made within 30 days of =
the ship date. We are unable to accept a return at this time.</span></p><p =
style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in;font-variant-lig=
atures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows=
: 2;-webkit-text-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-f=
amily:'Arial','sans-serif';color:black">&nbsp;</span></p><p style=3D"margin=
-top:5px;margin-bottom:5px;margin-left: 0in;font-variant-ligatures: normal;=
font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-tex=
t-stroke-width: 0px;word-spacing: 0px"><span style=3D"font-family:'Arial','=
sans-serif';color:black">Thank you,</span></p><p style=3D"margin-top:5px;ma=
rgin-bottom:5px;margin-left: 0in;font-variant-ligatures: normal;font-varian=
t-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-wi=
dth: 0px;word-spacing: 0px"><span style=3D"font-family:'Arial','sans-serif'=
;color:black">Latesia&nbsp;</span></p><p style=3D"margin-top:5px;margin-bot=
tom:5px;margin-left: 0in;font-variant-ligatures: normal;font-variant-caps: =
normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px=
;word-spacing: 0px"><span style=3D"font-family:'Arial','sans-serif';color:b=
lack">Customer Service Rep.</span></p><p style=3D"margin-top:5px;margin-bot=
tom:5px;margin-left: 0in;font-variant-ligatures: normal;font-variant-caps: =
normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px=
;word-spacing: 0px"><span style=3D"font-family:'Arial','sans-serif';color:b=
lack">Designer Living&nbsp;</span></p><p><span style=3D"font-family:'Arial'=
,'sans-serif'">&nbsp;</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>Well I c=
ontacted prior and never Heard anything back so I tried again and just Got =
correspondence this week.&nbsp;<br><br></p><p>Sent from my iPhone</p><p><br=
></p><blockquote>On Feb 14, 2023, at 12:50 PM, Designer Living Inc.</blockq=
uote><blockquote><p>=EF=BB=BF</p><p><span style=3D"font-size:13px;font-fami=
ly:'Arial','sans-serif'">Hello Melissa,</span></p><p><span style=3D"font-si=
ze:13px;font-family:'Arial','sans-serif'"><br></span></p><p><span style=3D"=
font-family: Arial, ">Thank you for your email.&nbsp; After reviewing your =
order, we noted that your order was shipped on12/29/2022, more than 30 days=
 ago.&nbsp; Per our Designer Living Return Policy, returns must be made wit=
hin 30 days of the ship date. We are unable to accept a return at this time=
=2E</span></p><p><span style=3D"font-fami=
ly: Arial, "><br></span></p><p><span=
 style=3D"font-family: Arial, ">Thank you,</span></p><p><span style=3D"font=
-family: Arial, ">Latesia&nbsp;</span></p><p><span style=3D"font-family: Ar=
ial, ">Customer Service Rep.</span></p><p><span style=3D"font-family: Arial=
, ">Designer Living&nbsp;</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>There=
 are no steps when o look in the account. It doesn=E2=80=99t give me an opt=
ion to return. As you can see it says to contact the seller, which I have d=
one.&nbsp;</p><p><img alt=3D"image0.png" src=3D"cid:7D56005C-3661-44F3-99F1=
-883BBDB90FA6-L0-001" data-unique-identifier=3D""><br><br></p><p>Sent from =
my iPhone</p><p><br></p><blockquote>On Feb 14, 2023, at 7:56 AM, Designer L=
iving Inc.</blockquote><blockquote><p>=EF=BB=BF</p><p style=3D"white-space:=
 normal; background: white;"><span style=3D"font-family: Arial, ">Hello Mel=
issa,</span></p><p style=3D"white-space: normal; background: white;"><span =
style=3D"font-family: Arial, "><br></span></p><p style=3D"white-space: norm=
al; background: white;"><span style=3D"font-family: Arial, "></span></p><p =
style=3D"white-space: normal;"><strong>Customer Order Number</strong>:&nbsp=
; 200010644319637</p><p style=3D"white-space: normal;"><strong>Purchase Ord=
er No</strong>:&nbsp; 108736319810807</p><p style=3D"white-space: normal; b=
ackground: white;"><span style=3D"font-family: Arial, "><br></span><br></p>=
<p style=3D"white-space: normal; background: white;"><span style=3D"color: =
rgb(51, 51, 51);">Thank you for reaching out. If you would like to return y=
our order, please follow the steps within your Walmart account. You also ma=
y be able to return your order to your local Walmart.</span></p><p style=3D=
"white-space: normal; background: white;"><span style=3D"font-family: Arial=
, ">&nbsp;</span></p><p style=3D"white-space: normal; background: white;"><=
span style=3D"font-family: Arial, ">Thank you,</span></p><p style=3D"white-=
space: normal; background: white;"><span style=3D"font-family: Arial, ">Lat=
esia</span></p><p style=3D"white-space: normal; background: white;"><span s=
tyle=3D"font-family: Arial, ">Customer Service Rep.</span></p><p style=3D"w=
hite-space: normal; background: white;"><span style=3D"font-family: Arial, =
">Designer Living</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p>Hi,</p><p>I am=
 replying to the message as directed. I would like to return this item. Tha=
nk you.&nbsp;<br><br></p><p>Sent from my iPhone</p><p><br></p><blockquote>O=
n Feb 13, 2023, at 11:53 AM, Designer Living Inc.</blockquote><blockquote><=
p>=EF=BB=BF</p><p style=3D"margin-top:5px;margin-bottom: 5px;background:whi=
te"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#3=
33333">Hello Walmart Team/ Melissa,</span></p><p style=3D"margin-top:5px;ma=
rgin-bottom: 5px;background:white"><span style=3D"font-size:16px;font-famil=
y:'Arial','sans-serif';color:#333333"><br></span></p><p style=3D"margin-top=
:5px;margin-bottom: 5px;background:white"><span style=3D"font-size:16px;fon=
t-family:'Arial','sans-serif';color:#333333"></span></p><p style=3D"white-s=
pace: normal;"><strong>Customer Order Number</strong>:&nbsp; 20001064431963=
7</p><p style=3D"white-space: normal;"><strong>Purchase Order No</strong>:&=
nbsp; 108736319810807</p><p style=3D"margin-top:5px;margin-bottom: 5px;back=
ground:white"><span style=3D"font-size:16px;font-family:'Arial','sans-serif=
';color:#333333"><br></span><br></p><p style=3D"margin-top:5px;margin-botto=
m: 5px;background:white"><span style=3D"color: rgb(51, 51, 51); font-family=
: Arial, ">Thank you for your order. If you would like to return your order=
, please follow the steps within your Walmart account. You also may be able=
 to return your order to your local Walmart.</span></p><p style=3D"margin-t=
op:5px;margin-bottom: 5px;background:white"><span style=3D"font-size:16px;f=
ont-family:'Arial','sans-serif';color:#333333">&nbsp;</span></p><p style=3D=
"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D"font-si=
ze:16px;font-family:'Arial','sans-serif';color:#333333">Thank you,</span></=
p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span sty=
le=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">Latesi=
a </span></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white=
"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333=
333">Customer Service Rep.</span></p><p style=3D"margin-top:5px;margin-bott=
om: 5px;background:white"><span style=3D"font-size:16px;font-family:'Arial'=
,'sans-serif';color:#333333">Designer Living</span></p><p><br></p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br></p><p>Dear Designer Living Inc.,&nbsp;</p><p><br></p><p>M=
elissa Kramer wants to connect with you for the order below:</p><p><br></p>=
<p><strong> Customer Order Number</strong>:&nbsp; 200010644319637</p><p><st=
rong> Purchase Order No</strong>:&nbsp; 108736319810807</p><p><strong> Reas=
on for Contact: </strong>&nbsp;Initiate a return</p><p><strong> Item name/n=
umber:</strong>&nbsp; Comfort Spaces Gloria Microfiber Damask 9-Piece Blue =
Bed in a Bag Comforter with Sheet Set, King/1941052666</p><p><br><br></p><p=
><strong>Customer Message</strong>:<br></p><p>Very flat and not much stuffi=
ng. Not as described. I=E2=80=99d like to return.</p><p><br></p><p><strong>=
What you need to do now:</strong></p><p>1. Reply to this message to contact=
 the customer, and do so within 48 hours, per the guidelines outlined in th=
e <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Cus=
tomer_Service_Requirements">Marketplace Seller Customer Care Requirements.<=
/a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br><br></p><p>Thank you=
,&nbsp;</p><p>Your Walmart Customer Care Team</p><p><br></p><p><img width=
=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230213/=
6381187504070237968380317" data-unique-identifier=3D""></p><p><img width=3D=
"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230214/638=
1194726335121677536960" data-unique-identifier=3D""></p></blockquote><p><im=
g width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20=
230214/6381194726344549506565145" data-unique-identifier=3D""></p><p><img w=
idth=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230=
214/6381196453528920944538692" data-unique-identifier=3D""></p></blockquote=
><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/i=
mage/20230214/6381196453532046472782029" data-unique-identifier=3D""></p><p=
><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/imag=
e/20230214/6381196902052873109732981" data-unique-identifier=3D""></p></blo=
ckquote><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/u=
pload/image/20230214/6381196902055346053274491" data-unique-identifier=3D""=
></p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.wa=
lmart.com/o/eJwdzUsKwyAQANDTxGVwHB114SKaBLooLf0cQKOloUkDIVB6-4Ye4PGKA9IkOQA=
nll18IMnCRie4QC5AglEGdG0fRRe0g06Qo82qknwtU_zWnzjNcd3qYZnZ0xkAkBEoZVSUBJScUZ=
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a35ASbINAc" data-unique-identifier=3D"">
</div></blockquote><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http:/=
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