Subject: Re: Please contact the customer - Where is my order #Ref 2023020600296538
From: Ny King <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Mon, 06 Feb 2023 19:19:04 +0000

File a police report for what y’all say that my package was delivered okay fine but i never received it I definitely will be making a review about y’all no help bad experience NEVER AGAIN

On Mon, Feb 6, 2023 at 2:16 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010778173488

Item:   home essence lightweight queen comforter set - springfield 7 pieces all season comforter goose down alternative fill - brown and coral pink floral pattern

Hello Walmart Team/ Ny,

Customer Order Number: 200010778173488

Purchase Order No: 108803316865946

Thank you for your email.

Unfortunately, since FedEx confirmed the delivery of this order we will not be able to further this claim. You may want to file a police report and a claim with your homeowners insurance.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ny King

Customer Order Number: 200010778173488

Purchase Order No: 108803316865946

Reason for Contact:  Where is my order

Item name/number:   home essence lightweight queen comforter set - springfield 7 pieces all season comforter goose down alternative fill - brown and coral pink floral pattern, Size: Queen/606829882

Agent message:   Customer did not receive the item and its marked as delivered Please resolve our valuable customer issue and give refund or replacement as soon as possible.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team