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Date: Fri, 03 Feb 2023 14:58:36 +0000
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Subject: Re: Message from Walmart.com Customer, Ref ID:
 B1104EFE88764F3DB20178FD0E497001 #Ref 2023020200296236
From: Emily Guerra <pc-B1104EFE88764F3DB20178FD0E497001@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">How can I do that if I washed it and th=
rew away the packaging. I thought by washing it it would make all the mater=
ial look like the picture<br><br><div dir=3D"ltr">Sent from my iPhone</div>=
<div dir=3D"ltr"><br><blockquote type=3D"cite">On Feb 3, 2023, at 8:39 AM, =
Designer Living Inc. &lt;ps-B1104EFE88764F3DB20178FD0E497001@relay.walmart.=
com&gt; wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=
=3D"ltr">=EF=BB=BF<p style=3D"margin-top:5px;margin-bottom: 5px;background:=
white"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color=
:#333333">Hello Emily,&nbsp;</span></p><p style=3D"margin-top:5px;margin-bo=
ttom: 5px;background:white"><span style=3D"font-size:16px;font-family:'Aria=
l','sans-serif';color:#333333">&nbsp;&nbsp;</span></p><p style=3D"margin-to=
p:5px;margin-bottom: 5px;background:white"><span style=3D"font-size:16px;fo=
nt-family:'Arial','sans-serif';color:#333333">Thank you for confirming.&nbs=
p; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p><p style=3D"margin-top:5px;m=
argin-bottom: 5px;background:white"><span style=3D"font-size:16px;font-fami=
ly:'Arial','sans-serif';color:#333333">If you would like to return your ord=
er, please follow the steps within your Walmart account. You also may be ab=
le to return your order to your local Walmart. </span></p><p style=3D"margi=
n-top:5px;margin-bottom: 5px;background:white"><span style=3D"font-size:16p=
x;font-family:'Arial','sans-serif';color:#333333">&nbsp;</span></p><p style=
=3D"margin-top:5px;margin-bottom: 5px;background:white"><span style=3D"font=
-size:16px;font-family:'Arial','sans-serif';color:#333333">Thank you,</span=
></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:white"><span =
style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#333333">Lat=
esia </span></p><p style=3D"margin-top:5px;margin-bottom: 5px;background:wh=
ite"><span style=3D"font-size:16px;font-family:'Arial','sans-serif';color:#=
333333">Customer Service Rep.</span></p><p style=3D"margin-top:5px;margin-b=
ottom: 5px;background:white"><span style=3D"font-size:16px;font-family:'Ari=
al','sans-serif';color:#333333">Designer Living</span></p><p><br></p><p>=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</p><p>You guys did not send the wrong item. It was the correct on=
e it just was not what it looked like in the picture. &nbsp;I was so very e=
xcited about treating myself to this and it just was a total let down.</p><=
p><br><br></p><p>Sent from my iPhone</p><p><br></p><blockquote>On Feb 3, 20=
23, at 6:56 AM, Designer Living Inc.</blockquote><blockquote><p>=EF=BB=BF</=
p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in;background:=
white"><span style=3D"font-family:'Arial','sans-serif';color:black">Hello E=
mily,</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0=
in;background:white;font-variant-ligatures: normal;font-variant-caps: norma=
l;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;word=
-spacing:0px"><span style=3D"font-family:'Arial','sans-serif';color:black">=
&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom:5px;margin-left: =
0in;background:white;font-variant-ligatures: normal;font-variant-caps: norm=
al;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;wor=
d-spacing:0px"><span style=3D"font-family:'Arial','sans-serif';color:#33333=
3">Thank you for your email.</span></p><p style=3D"margin-top:5px;margin-bo=
ttom:5px;margin-left: 0in;background:white;font-variant-ligatures: normal;f=
ont-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text=
-stroke-width: 0px;word-spacing:0px"><span style=3D"font-family:'Arial','sa=
ns-serif';color:#333333">We are sorry to hear of your dissatisfaction.&nbsp=
;Please give us a chance to make it right. Please advise if we shipped the =
wrong item to you. If so; please&nbsp;send pictures of the box upc label ( =
item number) and a picture of the item inside of the box to&nbsp;our custom=
er service so that we are able to confirm this item. Please reply to this e=
mail or send to info@designerliving.com, Monday through Friday from 7:00 am=
- 3:30 pm (PST).&nbsp;</span></p><p style=3D"margin-top:5px;margin-left: 0i=
n;margin-bottom:0;background:white;font-variant-ligatures: normal;font-vari=
ant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-=
width: 0px;word-spacing:0px"><span style=3D"font-family:'Arial','sans-serif=
';color:#333333">&nbsp;</span></p><p style=3D"margin-top:5px;margin-left: 0=
in;margin-bottom:0;background:white;font-variant-ligatures: normal;font-var=
iant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke=
-width: 0px;word-spacing:0px"><span style=3D"font-family:'Arial','sans-seri=
f';color:#333333">We are sorry for any inconvenience this may have caused.&=
nbsp;</span></p><p style=3D"margin-top:5px;margin-left: 0in;margin-bottom:0=
;background:white;font-variant-ligatures: normal;font-variant-caps: normal;=
orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;word-s=
pacing:0px"><span style=3D"font-family:'Arial','sans-serif';color:black">&n=
bsp;</span></p><p style=3D"margin-top:5px;margin-left: 0in;margin-bottom:0;=
background:white;font-variant-ligatures: normal;font-variant-caps: normal;o=
rphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;word-sp=
acing:0px"><span style=3D"font-family:'Arial','sans-serif';color:#333333">T=
hank you,</span></p><p style=3D"margin-top:5px;margin-left: 0in;margin-bott=
om:0;background:white;font-variant-ligatures: normal;font-variant-caps: nor=
mal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;wo=
rd-spacing:0px"><span style=3D"font-family:'Arial','sans-serif';color:#3333=
33">Latesia&nbsp;</span></p><p style=3D"margin-top:5px;margin-left: 0in;mar=
gin-bottom:0;background:white;font-variant-ligatures: normal;font-variant-c=
aps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width=
: 0px;word-spacing:0px"><span style=3D"font-family:'Arial','sans-serif';col=
or:#333333">Customer Service Rep.</span></p><p style=3D"margin-top:5px;marg=
in-left: 0in;margin-bottom:0;background:white;font-variant-ligatures: norma=
l;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-t=
ext-stroke-width: 0px;word-spacing:0px"><span style=3D"font-family:'Arial',=
'sans-serif';color:#333333">Designer Living&nbsp;</span></p><p>&nbsp;</p><p=
><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Hi <strong>Designer Living Inc.,<=
/strong></p><p><br><br></p><p>You have received an inquiry from <strong>Emi=
ly Guerra</strong> <br><br><strong>What I received as not what the picture =
showed and I am so so so dissatisfied!!</strong> <br><br>You can respond to=
 the customer directly by replying to this email. Please respond to this in=
quiry within 48 hours based on our <a href=3D"https://sellerhelp.walmart.co=
m/s/guide?article=3D000006402">Marketplace Seller Customer Care Requirement=
s</a>. We will keep a copy of each email sent and received to help resolve =
disputes, improve customer experience, and assess seller performance.</p><p=
><br><br></p><p>Thank you, <br>Walmart Customer Service Team</p><p><br><br>=
</p><p>RefID: B1104EFE88764F3DB20178FD0E497001</p><p><img width=3D"1px" hei=
ght=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230203/638109967107=
0825283257190" data-unique-identifier=3D""></p><p><img width=3D"1px" height=
=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230203/638110030436406=
8618390795" data-unique-identifier=3D""></p></blockquote><p><img width=3D"1=
px" height=3D"1px" alt=3D"" src=3D"/ueditor/net/upload/image/20230203/63811=
00304373542534660783" data-unique-identifier=3D""></p><img width=3D"1px" he=
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</div></blockquote><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http:/=
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