Subject: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 2023011700295017
From: Louise Caruso <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Thu, 02 Feb 2023 14:07:40 +0000

i have checked and nothing

Sent from my iPhone

On Jan 17, 2023, at 12:52 PM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010683559934

Item:   Comfort Spaces Coco 3-Piece Ultra Soft Hypoallergenic Printed Damask Pattern Black/White Quilt Bedding Set, Full/Queen, Size: Full/Queen, Actual Color: Black/White

Hello Walmart Team / Louise,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010683559934 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the attached proof of delivery file. FedEx Tracking # 393096822259.

Package was given to customer.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Louise Caruso

Customer Order Number: 200010683559934

Purchase Order No: 108800740673742

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Coco 3-Piece Ultra Soft Hypoallergenic Printed Damask Pattern Black/White Quilt Bedding Set, Full/Queen, Size: Full/Queen, Actual Color: Black/White/577131371

Agent message:   Hi this order was never receive, please process the refund immediately and send an email confirmation to our customer thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team

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