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Date: Fri, 27 Jan 2023 18:56:09 +0000
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Subject: Re: Re: Please contact the customer - Return/Replace - Incorrect
 Size/Item Received #Ref 2023012500295587
From: Ella Jones <c-0CA7D7F9850A49E781FA8C61B0426AC5@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir=3D"auto">I didn=E2=80=99t order the wrong size I received the wron=
g size that=E2=80=99s what I=E2=80=99m saying, that=E2=80=99s why I called =
them so you guys could re-ship it out or send a refund that is part don=E2=
=80=99t even reset proud to send a refund like I can=E2=80=99t use a twin &=
nbsp;size on a queen&nbsp;</div><div><br><div class=3D"gmail_quote"><div di=
r=3D"ltr" class=3D"gmail_attr">On Fri, Jan 27, 2023 at 1:54 PM Designer Liv=
ing Inc. &lt;<a href=3D"mailto:s-0CA7D7F9850A49E781FA8C61B0426AC5@relay.wal=
mart.com">s-0CA7D7F9850A49E781FA8C61B0426AC5@relay.walmart.com</a>&gt; wrot=
e:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0=
=2E8ex;border-left-width:1px;border-left-=
style:solid;padding-left:1ex;border-=
left-color:rgb(204,204,204)"><p>Hello Ella,</p><p><br></p><p>Thank you for =
your email.</p><p>Unfortunately, since this is not an error on our part we =
will not be able to schedule a pick up for this item.</p><p><br></p><p>Than=
k you,</p><p>Latesia&nbsp;</p><p>Customer Service Rep.</p><p>Designer Livin=
g&nbsp;</p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Hello is there whe=
re did you guys can come and pick up the item because I don=E2=80=99t have =
a vehicle to take the item back to like the store or anything so</p><p><br>=
</p><p>On Thu, Jan 26, 2023 at 10:04 AM <a href=3D"mailto:info@designerlivi=
ng.com" target=3D"_blank">info@designerliving.com</a> &lt;<a href=3D"mailto=
:s-0CA7D7F9850A49E781FA8C61B0426AC5@relay.walmart.com" target=3D"_blank">s-=
0CA7D7F9850A49E781FA8C61B0426AC5@relay.walmart.com</a>&gt; wrote:<br></p><b=
lockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-le=
ft-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb=
(204,204,204)"><p>You have a message from Designer Living Inc. - Walmart.co=
m &nbsp;</p><p><br></p><hr><p><br></p><p><strong> Sales Order Id: </strong>=
&nbsp;200010754539221</p><p><strong> Item: </strong>&nbsp; Comfort Spaces N=
atalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Que=
en, Size: Queen</p><p><br></p><p><br></p><p style=3D"margin-top:5px;margin-=
bottom:5px"><span style=3D"font-size:16px;font-family:Arial,sans-serif;colo=
r:black">Hello Walmart Team/ Ella,</span></p><p style=3D"margin-top:5px;mar=
gin-bottom:5px"><span style=3D"font-size:16px;font-family:Arial,sans-serif;=
color:black">&nbsp;</span></p><p style=3D"margin-top:5px;margin-bottom:5px"=
><strong><span style=3D"font-size:16px;font-family:Arial,sans-serif;color:b=
lack"></span></strong></p><p style=3D"white-space:normal"><strong>Customer =
Order Number:</strong>&nbsp;200010754539221</p><p style=3D"white-space:norm=
al"><strong>Purchase Order No:</strong>&nbsp;108802379152362</p><p style=3D=
"margin-top:5px;margin-bottom:5px"><span style=3D"font-size:16px;font-famil=
y:Arial,sans-serif;color:black"></span><br></p><p style=3D"margin-top:5px;m=
argin-bottom:5px"><span style=3D"font-family:Arial,sans-serif">Thank you fo=
r your order with Designer Living.</span></p><p style=3D"margin-top:5px;mar=
gin-bottom:5px"><span style=3D"font-size:16px;font-family:Arial,sans-serif;=
color:black">The fastest way to ensure you get what you want is to return t=
he item you have, and once the return is accepted, make a separate purchase=
 for the new item.</span></p><p style=3D"margin-top:5px;margin-bottom:5px">=
<span style=3D"font-size:16px;font-family:Arial,sans-serif;color:black">&nb=
sp;</span></p><p style=3D"margin-top:5px;margin-bottom:5px"><span style=3D"=
font-size:16px;font-family:Arial,sans-serif;color:black">Thank you,</span><=
/p><p style=3D"margin-top:5px;margin-bottom:5px"><span style=3D"font-size:1=
6px;font-family:Arial,sans-serif;color:black">Latesia&nbsp;</span></p><p st=
yle=3D"margin-top:5px;margin-bottom:5px"><span style=3D"font-size:16px;font=
-family:Arial,sans-serif;color:black">Customer Service Rep.</span></p><p st=
yle=3D"margin-top:5px;margin-bottom:5px"><span style=3D"font-size:16px;font=
-family:Arial,sans-serif;color:black">Designer Living&nbsp;</span></p><p st=
yle=3D"margin-top:5px;margin-bottom:5px;margin-left:0in;background-color:wh=
ite"><span style=3D"font-family:Tahoma,sans-serif;color:rgb(51,51,51)">&nbs=
p;</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>Dear Designer Livi=
ng Inc.&nbsp;</p><p><br></p><p>** THIS IS AN ESCALATION **</p><p><br></p><p=
>This is Walmart Customer Care, contacting you on behalf of the customer fo=
r the order below. The customer is receiving a copy of this message.</p><p>=
<br></p><p><strong> Customer Name:</strong>&nbsp;Ella Jones</p><p><strong>C=
ustomer Order Number:</strong>&nbsp;200010754539221</p><p><strong>Purchase =
Order No:</strong>&nbsp;108802379152362</p><p><strong> Reason for Contact: =
</strong>&nbsp;Return/Replace - Incorrect Size/Item Received</p><p><strong>=
 Item name/number: </strong>&nbsp; Comfort Spaces Natalie Microfiber 9-Piec=
e Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen/17728409=
77</p><p><strong> Agent message: </strong>&nbsp; costumer order the incorre=
ct size she wants to see if you can replace it with correct size which is a=
 king or give a full refund please proceed with this order</p><p><br></p><p=
><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply to thi=
s message to contact the customer, and do so within 48 hours, per the guide=
lines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?art=
icle=3D000006402#Customer_Service_Requirements" target=3D"_blank">Marketpla=
ce Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" src=3D"http:///ueditor/net/upload/image=
/20230126/6381031342810129173858391"></p><p><br></p><hr><p><br></p><p>Walma=
rt Customer Service Team</p><p><br></p><img width=3D"1px" height=3D"1px" al=
t=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwdzEtqwzAQANDTREszkmb0WWjhq=
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te><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
almart.com/o/eJwdy0tqwzAQANDTREujkWb0WWihqg4EsijtCUbROBU4CrimJbdP6Ns_SeA8Br=
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</blockquote></div></div>
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