Subject: Re: Please contact the customer - Return/Replace - Incorrect Size/Item Received #Ref 2023012500295587
From: Ella Jones <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Fri, 27 Jan 2023 18:15:51 +0000

Hello is there where did you guys can come and pick up the item because I don’t have a vehicle to take the item back to like the store or anything so

On Thu, Jan 26, 2023 at 10:04 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010754539221

Item:   Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen

Hello Walmart Team/ Ella,

Customer Order Number: 200010754539221

Purchase Order No: 108802379152362

Thank you for your order with Designer Living.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ella Jones

Customer Order Number: 200010754539221

Purchase Order No: 108802379152362

Reason for Contact:  Return/Replace - Incorrect Size/Item Received

Item name/number:   Comfort Spaces Natalie Microfiber 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen/1772840977

Agent message:   costumer order the incorrect size she wants to see if you can replace it with correct size which is a king or give a full refund please proceed with this order

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team