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[209.85.220.41]) by mx.google.com with SMTPS id j142-20020a815594000000b004f018df74fdsor2944996ywb.116.2023.01.25.12.14.16 for (Google Transport Security); Wed, 25 Jan 2023 12:14:16 -0800 (PST) Received-SPF: pass (google.com: domain of melody.kwan@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20210112.gappssmtp.com header.s=20210112 header.b=kkteKkZl; spf=pass (google.com: domain of melody.kwan@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=melody.kwan@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20210112.gappssmtp.com; s=20210112; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:from:to:cc:subject:date:message-id:reply-to; bh=bcp8Yy1pm+AOFEw4P5Q7j4IsGYClO/6LrSDB7Ebl7pY=; b=kkteKkZlUzRGPDb51f5E6tCKYTrGjH1xvy2etBFZjnn18MxzjHk8Pd/LbA13SKmVtk vkHydgycI/Czz7AGYsjxOL/okGhzL93ZSDJ7qo2HFkdWHsrjPJKSD5h8NHycu5NubqD0 m9O9aMqvHm0PXtPmvkXZsZS+xqj//JWtd7ZIaPC6IiJeCCIBkKTrLQsuRXTf8bARu29i K54NQaBXDCZVOIkl4MZAoV7TmpratV62MvKqoINIDDp0luXN2qEjLrEDHsn/M5/uYF1A TEu3BXFSN744Hkbw9x7qkYhKiTGXKUEOcl4WH9clXZH9S643G+AE4ffTN+xI3LdNiqZj zBiA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=to:subject:message-id:date:thread-index:mime-version:in-reply-to :references:from:x-gm-message-state:from:to:cc:subject:date :message-id:reply-to; bh=bcp8Yy1pm+AOFEw4P5Q7j4IsGYClO/6LrSDB7Ebl7pY=; b=bsaTdf6nJE8G8hGDZl2o82Adcf8yYwi2GC74WBP4TtHJLHv09FSP7eqZ+T2G6N4fEm +dS/HDGuxkswksedm249dbrfHF6+46v/0dMlLOPTcr5KhAWoH9gs1+3YynlB3+TQM8Bc swhNRMfQf948oBn/gXCJ1CSf/NI8oMg2JCPKsvYkqZGCBeb3Ct1yTQZ7Qfewx4jZQCaO OCpZ4N/R/a/fOtrPBhzLbO50zE17ySfTEMgwp77CqnZulTQs8FN0S8P3PtEcrH8YqJCJ yA0KkB5d8m3fchqmns6yoDpKUDowdEuwH0X2UKVPBnjAF9V4gHmnRhKOG8iNrnSZIeF7 2xKA== X-Gm-Message-State: AFqh2kqrLIysmDcYdRKBqTWE/Y5ZHD0tNe1W5fvmycw4Zuh2jLa5wFk7 PaXiqvYZzV2daQ93ltzXOMUyrhK9BYcw4BzMDZSvEwOWvwxmNg== X-Google-Smtp-Source: AMrXdXuieRAA2GmsB4Od3mPiYxGhuuB0Ezg/M6OMo5miCmD0JccdC1acqPAirV2DZhzHSQLFkHZhiPvA3EGXfJfn0e8= X-Received: by 2002:a81:6582:0:b0:4ef:21d9:7011 with SMTP id z124-20020a816582000000b004ef21d97011mr3593045ywb.225.1674677656331; Wed, 25 Jan 2023 12:14:16 -0800 (PST) From: Melody Kwan References: In-Reply-To: MIME-Version: 1.0 X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQG4sb0+cNyO6fA5SBBV2hhRx2Orrq7wkdhw Date: Wed, 25 Jan 2023 12:22:16 -0800 Message-ID: <2126cca5d602830cc1a184d437765d7f@mail.gmail.com> Subject: RE: RE: Order D23112096 #Ref 2023012400295490 To: info@designerliving.com Content-Type: multipart/alternative; boundary="000000000000d1c40805f31c460f" --000000000000d1c40805f31c460f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Latesia. Thank you. Best Regards, *Melody Kwan* E&E Co. Ltd / JLA Home Direct: 510-9462321 *From:* info@designerliving.com [mailto:info@designerliving.com] *Sent:* Wednesday, January 25, 2023 4:26 AM *To:* melody.kwan@jlahome.com *Subject:* RE:RE: Order D23112096 #Ref 2023012400295490 Hello Melody, Thank you for your email. Please except my apology, I did speak with Helita regarding this. Please use the attached prepaid Fedex shipping label to return the wrong item back to us. Please be advised that once a return has been received our warehouse inspects all returns, to ensure that items are not damaged etc, and are in their original packaging. They will then process return paper work and forward to our Customer Service team with the authorization to process the refund. The whole process takes approximately 10-15 business days. Once your refund has been processed you will be notified by email. Again, I apologize for any inconvenience this may have caused. Sincerely, Latesia Customer Service Rep. Designer Living =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D Hi Latesia, This is not correct. PLEASE see detail carefully. I didn=E2=80=99t order WH= ITE color, I ordered IVORY and received WHITE, shipping box PO number also shows IVOYR item number and detail; so Helita asked to provide images then she can send me prepaid shipping label to return the wrong color one. Please send out prepaid label to return this item ASAP. Thank you. Best Regards, *Melody Kwan* E&E Co. Ltd / JLA Home Direct: 510-9462321 *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Tuesday, January 24, 2023 11:54 AM *To:* Melody Kwan *Subject:* Re: Order D23112096 Hello Melody, Thank you for the pictures. It appears that this is the item you ordered. If you would like to return these items; please do so along with the rest of the items you want to return. Your Return Authorization number is: R231170487. Please put this number on the packing slip that you return with your item and also on the outside of the box. Please note that return shipping is your responsibility. While we do understand this can be costly due to the girth/size of the item(s) you are returning, we would like to let you know that we can supply a label to you at our highly discounted FedEx rate and simply deduct the cost of that label from your refund. Please let me know if this is an option you would like and I will provide you a return label. Sincerely, Latesia Customer Service Rep. Designer Living On Tue, Jan 24, 2023 at 1:47 PM Melody Kwan wrote= : Hi Helita, See attached pictures, thanks. Thank you. Best Regards, *Melody Kwan* E&E Co. Ltd / JLA Home Direct: 510-9462321 *From:* Customer Service info@designerliving.com [mailto: info@designerliving.com] *Sent:* Friday, January 20, 2023 8:00 AM *To:* Melody Kwan *Subject:* Re: Order D23112096 Hello Melody- I just reviewed the return reasons for each item on your order. It appears you are only referring to Item: MPS72-168 as being the wrong color that was sent. We will need photos of this (item/packing) in order to determine if there was an error, and if a prepaid shipping label will be provided for this item. As for the other two items, since there was a decor preference and sizing issues that did not meet your expectations; this would be a case of buyer's remorse; therefore return shipping will be your responsibility for these two items. Thank you. Helita Designer Living Customer Service 1-888-879-8790 info@designerliving.com *Picture* *Product Name* *Brand* *Attributes* *Sale Price* *Qty To Return* *Received Qty* *Return Reason* [image: Image removed by sender.] Marshmallow Bath Rug Collection Size : 24x40" Color : Ivory Item No : MPS72-167 SKU : 675716809270 Madison Park Signature $22.49 3 0 Other - Did Not Match D=C3=A9cor items are lower than my expectation. [image: Image removed by sender.] Marshmallow Bath Rug Collection Size : 24x72" Color : Ivory Item No : MPS72-168 SKU : 675716809300 Madison Park Signature $32.49 2 0 Other - Wrong Item Sent Sent out a wrong color. items are lower than my expectation. [image: Image removed by sender.] Marshmallow Bath Rug Collection Size : Contour Color : Ivory Item No : MPS72-169 SKU : 675716809218 Madison Park Signature $14.99 3 0 Sizing - Did Not Fit items are lower than my expectation. On Fri, Jan 20, 2023 at 7:42 AM Customer Service info@designerliving.com < info@designerliving.com> wrote: Hello Melody- Thank you for your email. In order for us to determine if the wrong color rugs were sent, please provide photos of *all *8 rugs (the actual items received) as well as photos of the outside packaging of all affixed labels so we can verify the item numbers of all 4 packages shipped. Thank you. Helita Designer Living Customer Service 1-888-879-8790 info@designerliving.com On Thu, Jan 19, 2023 at 5:01 PM Melody Kwan wrote= : Hi There, I am employee from JLA HOME. Recently I ordered total 8 pieces of bath rug in different sizes but all in Ivory color, but received a wrong WHITE color, after setting them in I don=E2=80=99t think the rest items are match my house and I would like to r= equest return for all. Could you help to provide return labels for below order? Thank you!! Thank you. Best Regards, *Melody Kwan* E&E Co. Ltd / JLA Home Direct: 510-9462321 --000000000000d1c40805f31c460f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Th= ank you Latesia.<= /p>

=C2=A0

Thank you.=

Best Regards,

=C2=A0

Melody Kwan

E&E Co. Ltd / JLA Home

Direct: 510-9= 462321

=C2=A0

From: info@designerliving.com [m= ailto:info@designerliving.com]
Sent: Wednesday, January 25, 2023 4:26 AM
To: melody.kwan@jlahome.com
Sub= ject: RE:RE: Order D23112096 #Ref 2023012400295490

=C2=A0

Hello Melody,=C2=A0

=C2=A0

Thank you for your email.

Please e= xcept my apology, I did speak with Helita regarding this.

<= span style=3D"font-family:"Arial","sans-serif";color:bl= ack">Please use the attached prepaid Fedex shipping label to return the wro= ng item back to us.

=C2=A0

Plea= se be advised that once a return has been received=C2=A0our warehouse=C2=A0= inspects all returns, to ensure that items are not damaged etc,=C2=A0and ar= e=C2=A0in their original packaging. They will then process return paper wor= k and forward to our Customer Service team=C2=A0with the authorization to p= rocess the refund. The whole process takes approximately=C2=A010-15 busines= s days.=C2=A0=C2=A0

Once your refund has been process= ed you will be notified by email.

=C2=A0

Again, I apologize for any inconvenience this may have caused.

=C2=A0

Sincerely,

Latesia=C2=A0
Customer Service Rep.

Desig= ner Living

=C2=A0

=C2=A0

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=C2= =A0

Hi Latesia,=C2=A0

= =C2=A0

This is not correct. PLEASE see detail carefully. I didn= =E2=80=99t order WHITE color, I ordered IVORY and received WHITE, shipping = box PO number also shows IVOYR item number and detail; so Helita asked to p= rovide images then she can send me prepaid shipping label to return the wro= ng color one. Please send out prepaid label to return this item ASAP.

<= p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-al= t:auto">=C2=A0

T= hank you.

Best Regards,

=C2=A0

Melody Kwan

E&E Co. Ltd / JLA Home

Direct: 510-= 9462321

=C2=A0

From: Custom= er Service info@designerliving.c= om [mailto:info@designerlivi= ng.com]
Sent: Tuesday, January 24, 2023 11:54 AMTo: Melody Kwan
Subject: Re: Order D= 23112096

=C2=A0

Hello Melody,

=C2=A0

Thank you f= or the pictures.

It appears that thi= s is the item you ordered.

If you wo= uld like to return these items; please do so along with the rest of the ite= ms you want to return.

=C2=A0

Your Return Authorization number is:=C2=A0= R231170487.=C2=A0Please put this numbe= r on the packing slip that you return with your item and also on the outsid= e of the box.=C2=A0Please note that return shipping is your responsibility.= =C2=A0While we do understand this can be costly due to the girth/size of th= e item(s) you are returning, we would like to let you know that we can supp= ly a label to you at our highly discounted FedEx rate and simply deduct the= cost of that label from your refund. Please let me know if this is an opti= on you would like and I will provide you a return label.

=C2=A0

Sincerel= y,

Latesia=C2=A0

Customer Service Rep.

Designer Living=C2=A0

=C2=A0

On Tue, Jan 24= , 2023 at 1:47 PM Melody Kwan <melody.kwan@jlahome.com> wrote:

Hi Helit= a,

=C2=A0

See attached pictures, thanks.

=C2=A0

Thank y= ou.

Best = Regards,

= =C2=A0

Melody Kwan

E&E Co. Ltd / JLA Home

Direct: 510-946232= 1

=C2=A0

From: Customer Ser= vice info@desi= gnerliving.com [mailto:info@designerliving.com]
Sent: Friday= , January 20, 2023 8:00 AM
To: Melody Kwan
S= ubject: Re: Order D23112096

=C2=A0

Hello M= elody-

=C2=A0

I just reviewed the return reasons fo= r each item on your order.=C2=A0 It appears=C2=A0you are only referring to=C2=A0 = Item:=C2=A0MPS72-168=C2=A0as being the=C2= =A0wrong color that was sent.=C2=A0 We will need photos=C2=A0of this (item/= packing) in order to determine if there was an error, and if a prepaid ship= ping label will be provided for this item.=C2=A0=C2=A0

=C2=A0

As for the other two items, since there was a decor preference a= nd sizing issues that did not meet your expectations; this would be a case = of buyer's remorse; therefore return shipping will be your responsibili= ty for these two items.=C2=A0 Thank you.

=C2=A0

Hel= ita

Designer Living Customer Service

1-888-879-8790=

i= nfo@designerliving.com

=C2=A0

Pictu= re

Madison Park Si= gnature

<= td style=3D"border-top:none;border-left:none;border-bottom:solid #dddddd 1.= 0pt;border-right:solid #dddddd 1.0pt;background:#f9f9f9;padding:3.0pt 6.0pt= 3.0pt 6.0pt;box-sizing:border-box;font-style:inherit;font-variant:inherit;= font-weight:inherit;font-stretch:inherit;font-size:inherit">

Marshmallow Bath Rug Collection

=

Size :=C2=A0Contour

Color :=C2=A0Ivory

Item No :=C2=A0MPS72-169

SKU :=C2=A0675716809218

Product Name

Brand

Attri= butes

Sale Price

Qty To Return

Received Qty

Return Reason

3D"Image

=

Marshmallow Bath Rug Collection=

Size :=C2=A024x40"

Color :=C2=A0Ivory=

Item No :=C2=A0MPS72-1= 67

SKU :=C2=A067= 5716809270

Madison Park Signature

$22.49

3

0

<= p style=3D"margin:0in;margin-bottom:.0001pt;vertical-align:baseline;box-siz= ing:border-box">Other - Did Not Match D=C3=A9cor

items are lower than my expectation.

3D"Image

Marshmallow Bath Rug Collection

Size :=C2=A024x72"

Color :=C2=A0Ivory

Item No :=C2=A0MPS72-168

SKU :=C2=A0675716809300

=

$32.49

2

0

Other - Wrong Item Sent

Sent out a wrong color. items are lower than my expectation.

3D"Image

Madiso= n Park Signature

$14.99=

3

<= /td>

0

Sizing - Did Not Fit

items are = lower than my expectation.

=C2=A0

<= p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-al= t:auto">On Fri, Jan 20, 2023 at 7:42 AM Customer Service info@designerliving.com <= info@designerl= iving.com> wrote:

=C2=A0

Hello= Melody-

=C2=A0

Thank you for your email.=C2=A0 In = order for us to determine if the wrong color rugs were sent, please provide= photos of all 8 rugs (the actual items received) as well as photo= s of the outside packaging of all affixed labels so we can verify the item = numbers of all 4 packages shipped. Thank you.

=C2=A0

Helita

Designer Living Customer Service

1-888-879= -8790

info@designerliving.com

=C2=A0

=C2=A0

On Thu, Jan 19, 2023 at 5:01 PM Melody Kwan <melody.kwan@jlahome.com> wr= ote:

Hi There,

=C2=A0

I am employee from JLA HOME.

Recently I ordered total 8 pieces of bath ru= g in different sizes but all in Ivory color, but received a wrong WHITE col= or, after setting them in I don=E2=80=99t think the rest items are match my= house and I would like to request return for all. Could you help to provid= e return labels for below order? Thank you!! =C2=A0

=C2=A0

Thank you.

Best Regar= ds,

=C2= =A0

Melody Kwan

E&E Co. Ltd / JLA Home

Direct: 510-9462321

=C2=A0

--000000000000d1c40805f31c460f--