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[209.85.220.41]) by mx.google.com with SMTPS id y10-20020a1709027c8a00b00195ff2ce91asor1318901pll.184.2023.01.24.09.55.32 for (Google Transport Security); Tue, 24 Jan 2023 09:55:32 -0800 (PST) Received-SPF: pass (google.com: domain of lucas.yuan@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20210112.gappssmtp.com header.s=20210112 header.b=Ay94yoEC; spf=pass (google.com: domain of lucas.yuan@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=lucas.yuan@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20210112.gappssmtp.com; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=Pg9GWawHiYsc/QmuI+lUz15qFJXZ4f/iXxC+9SbsI84=; b=Ay94yoECaQVvnxZJEVMEOwh9Fh7gS4XIoCGyb/Us2O/Rzl219GsMz4SZjjJQqvedKC geJdNl29nbzABBqAi/qkNVz/1DfGiUFwj+Ru5DCGAhI/6PlKHb5Y1tlQsKKe8fqWqpYG mB34wXrYbQytkMGj1kBF4nZ/bBuxBSCTHJrBbWrs1YfWIaXQfUzcrPDrIQAoqL5Z3Qz1 u1gRVEHTTK1oIQF3Wn/ooGwX82+vgibChm4b4NR12xyfCffB348aPx2gQl4Ed01GeCtR +jq79Z7a6oNYeCJTViENRuDP6a8HlCjTceF9l4rAYesCywv0qZVy15o8KpSH+duTBGzX tecQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=Pg9GWawHiYsc/QmuI+lUz15qFJXZ4f/iXxC+9SbsI84=; b=oTu7grGMJOP7JlPFwgRnoVIonJkA2qqMijCk4zbSJEk4KEJaOyRDo8XjiM1e2CUIRQ f1f9IufExtZXsPDkIdkJkeHH/hFH0g+24EFeSxQhMH1i5vQReapl38Oy1jdRIc3gSCPk W3k840e6v/KNtBFHn5bZ/fmSpl0HWTmLCuoUfp8HMvAHU6Kj1e1DXEM+OwMcVpyozQCd X7EkIMzFodUTQlzqDmCo6uiX11Bl6StambzWDblM1wvSEpBbulfJwAS6NjHBDRaxkIsB zQWiw6H8jq9XLRMLLOKF2r1SqGhOuM057lHUmoisTB1ctBzhSnl7csxGTdFuXFt+44oX yUTg== X-Gm-Message-State: AFqh2krooyRCVUtyN5mkM/E32LuWUKve2o4yqOz3+o9fYWCMVdRWDBhF 8GdGR7dBLkgs9jnAcE9f3LalE7VAgiFYbOwOYSKsCkBy0v0xnk79 X-Google-Smtp-Source: AMrXdXuj5RWgT0hB3yRCwFQNkLf1rEHg4kl1oKQbkk5QSlLHVMeCeshKzBijy9XdJftpdP+SwExoaU+iwNGyZgAo0Ls= X-Received: by 2002:a17:902:c3c6:b0:195:e436:6814 with SMTP id j6-20020a170902c3c600b00195e4366814mr1781707plj.14.1674582931900; Tue, 24 Jan 2023 09:55:31 -0800 (PST) MIME-Version: 1.0 References: <85f65c7a098c2e02@9d31253517459c66> In-Reply-To: <85f65c7a098c2e02@9d31253517459c66> From: Lucas Yuan Date: Tue, 24 Jan 2023 11:54:55 -0600 Message-ID: Subject: Re: Re: Re: RE: FW: Your order was not placed successfully D2312101ED #Ref 2023012200295312 To: "info@designerliving.com" Content-Type: multipart/related; boundary="000000000000cdf9b505f30638a5" --000000000000cdf9b505f30638a5 Content-Type: multipart/alternative; boundary="000000000000cdf9b305f30638a4" --000000000000cdf9b305f30638a4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, I just got a different error message this time. Please help advise. [image: image.png] Thanks, Lucas On Tue, Jan 24, 2023 at 11:34 AM info@designerliving.com < info@designerliving.com> wrote: > Hello Lucas, > > > Thank you for your email. > > Please try to place your order again. > > > Thank You, > > Latesia > > Customer Service Rep. > > Designer Living > > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Thank you for your response. Please provide an update by the end of today= . > > > Best Regards, > > Lucas > > > On Tue, Jan 24, 2023 at 9:16 AM info@designerliving.com < > info@designerliving.com> wrote: > >> Hello Lucas, >> >> >> Thank you for your email. >> >> >> We are sorry for the circumstances. Please note we are currently lookin= g >> into this further with our team, and will provide an update as soon as w= e >> have more information. Thank you. >> >> >> Thank you, >> >> Latesia >> >> Customer Service Rep. >> >> Designer Living >> >> >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D >> >> >> Hello Latesia, >> >> >> Here is to follow up on this issue, as I tried a different credit card >> but still the same error. Can you please let me know any feedback from y= our >> side and how would you like me to fix this issue? >> >> >> Thanks, >> >> Lucas >> >> >> On Mon, Jan 23, 2023 at 10:28 AM Customer Service info@designerliving.co= m >> wrote: >> >>> Hello Lucas, >>> >>> >>> Thank you for your email. >>> >>> Order # D2312101ED was cancelled. You will need to place a new order. >>> >>> If this error still occurs you will need to reach out to your bank. >>> >>> >>> Thank you, >>> >>> Latesia >>> >>> Customer Service Rep. >>> >>> Designer Living >>> >>> >>> >>> On Mon, Jan 23, 2023 at 9:56 AM Lucas Yuan >>> wrote: >>> >>>> Thank you for your help, Latesia. >>>> >>>> But I still got below notification as I tried to place another order >>>> and payment. Please help to fix it. >>>> >>>> [image: image.png] >>>> >>>> >>>> Thanks, >>>> >>>> Lucas >>>> >>>> On Mon, Jan 23, 2023 at 8:08 AM info@designerliving.com < >>>> info@designerliving.com> wrote: >>>> >>>>> Hello Lucas, >>>>> >>>>> >>>>> Thank you for your email. >>>>> >>>>> Order # D2312101ED has successfully been cancelled. You can place >>>>> another order if you like. >>>>> >>>>> Thank you, >>>>> >>>>> Latesia >>>>> >>>>> Customer Service Rep. >>>>> >>>>> Designer Living >>>>> >>>>> >>>>> >>>>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D >>>>> >>>>> >>>>> Hi there, >>>>> >>>>> >>>>> >>>>> I received below note when I tried to update my payment card. Please >>>>> help fix this. Also, I canceled order D231210ED, please let me know o= nce >>>>> fixed so I can re-order them. >>>>> >>>>> >>>>> >>>>> Please let me know if you have any questions. >>>>> >>>>> >>>>> >>>>> Sincerely, >>>>> >>>>> Lucas Yuan >>>>> >>>>> >>>>> >>>>> *From:* info@designerliving.com [mailto:info@designerliving.com] >>>>> *Sent:* Monday, January 23, 2023 6:28 AM >>>>> *To:* lucas.yuan@jlahome.com >>>>> *Subject:* RE:FW: Your order was not placed successfully D2312101ED >>>>> #Ref 2023012200295312 >>>>> >>>>> >>>>> >>>>> Hello Lucas, >>>>> >>>>> >>>>> >>>>> Thank you for your order with Designer Living! >>>>> >>>>> >>>>> >>>>> We are writing to inform you that your order came through as an >>>>> Invalid Payment. There are a number of reasons why this may occur: >>>>> >>>>> >>>>> >>>>> =C2=B7 The Billing address does not match that of the c= redit >>>>> card being used either due to a PO Box or a previous address >>>>> associated with the credit card >>>>> >>>>> =C2=B7 You received a new credit card that has not been >>>>> activated yet >>>>> >>>>> =C2=B7 The card has expired >>>>> >>>>> =C2=B7 The card number or 3-digit code was typed incorre= ctly >>>>> >>>>> =C2=B7 You are using an international credit card rather= than >>>>> a U.S. credit card >>>>> >>>>> =C2=B7 You are using a Gift card >>>>> >>>>> >>>>> >>>>> If you feel that one of the above reasons pertains to you, please use >>>>> an alternate credit card or update the billing address that matches t= he >>>>> credit card you are using. Below are the instructions on how to upda= te >>>>> your billing address: >>>>> >>>>> >>>>> >>>>> =C2=B7 Log into your account >>>>> >>>>> =C2=B7 Click on your account located at the top of the p= age >>>>> >>>>> =C2=B7 Choose your orders from the drop-down menu >>>>> >>>>> =C2=B7 Click on pay again (orange tab) >>>>> >>>>> =C2=B7 Update your billing address and re-enter your cre= dit >>>>> card information >>>>> >>>>> =C2=B7 Place order >>>>> >>>>> >>>>> >>>>> If you are still experiencing problems, please contact Customer >>>>> Service by e-mailing us at info@designerliving.com or by clicking on >>>>> the Live Chat link at www.designerliving.com. You can also reach us >>>>> toll free at 1-888-879-8790. >>>>> >>>>> >>>>> >>>>> If the order is not corrected within 24 hours we will have to cancel. >>>>> >>>>> >>>>> >>>>> Sincerely, >>>>> >>>>> Latesia >>>>> >>>>> Customer Service Rep >>>>> >>>>> Desgi >>>>> >>>>> >>>>> >>>>> >>>>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D >>>>> >>>>> >>>>> >>>>> Hello, >>>>> >>>>> >>>>> >>>>> I am not able to update my credit card online for my order D231210ED. >>>>> Please help advise. >>>>> >>>>> Please let me know if you have any questions. >>>>> >>>>> >>>>> >>>>> Sincerely, >>>>> >>>>> >>>>> >>>>> Lucas Yuan >>>>> >>>>> >>>>> >>>>> *From:* noreply@designerliving.com [mailto:noreply@designerliving.com= ] >>>>> >>>>> *Sent:* Sunday, January 22, 2023 1:38 AM >>>>> *To:* lucas.yuan@jlahome.com >>>>> *Subject:* Your order was not placed successfully D2312101ED >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. DesignerLiving LOGO] >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> NEW >>>>> >>>>> | >>>>> >>>>> BEDDING >>>>> >>>>> | >>>>> >>>>> FURNITURE >>>>> >>>>> | >>>>> >>>>> HOME DECOR >>>>> >>>>> | >>>>> >>>>> SALE >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> BEDDING >>>>> >>>>> | >>>>> >>>>> FURNITURE >>>>> >>>>> | >>>>> >>>>> HOME DECOR >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> NEW >>>>> >>>>> | >>>>> >>>>> SALE >>>>> >>>>> >>>>> >>>>> >>>>> Hi lucas.yuan, >>>>> >>>>> We would like to inform you that your order was *not placed >>>>> successfully* with Designer Living as your Payment Authorization was >>>>> returned as *Invalid* . In order to complete your order, please >>>>> follow these steps immediately: >>>>> >>>>> 1. Log in and go to Your Account >>>>> >>>>> 2. Choose Your Orders from the dropdown menu >>>>> >>>>> 3. Look up the order that has the payment issue and click on =E2=80= =9CPlease >>>>> update payment information=E2=80=9D >>>>> >>>>> 4. Update your billing address and re-enter your credit card >>>>> information >>>>> >>>>> 5. Place order >>>>> >>>>> If you are still experiencing problems, please contact Customer >>>>> Service by e-mailing us at *info@designerliving.com >>>>> * or you may reach us at *1.888.879.8790 >>>>> (MON ~ FRI 10:00 AM ~ 6:30 PM EST AND 7:00 AM ~ 3:30 PM PST).* >>>>> >>>>> Please note: We can only hold the order in our system for 24 hours. I= f >>>>> the billing information is not updated within 24 hours of placing you= r >>>>> order, it will be *canceled* and you will need to place a new order. >>>>> >>>>> Thank you for shopping at DesignerLiving.com! >>>>> >>>>> Designer Living >>>>> >>>>> Customer Service >>>>> >>>>> info@designerliving.com >>>>> >>>>> 1.888.879.8790 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Order Summary >>>>> >>>>> Order Date: 2023-01-22T07:35:47.0870000|Order #: D2312101ED >>>>> >>>>> >>>>> >>>>> Shipping Address: >>>>> >>>>> Lucas Yuan >>>>> >>>>> 10513 Sprinkle Cutoff Rd >>>>> >>>>> Austin, TX, 78754 >>>>> >>>>> US >>>>> >>>>> 4083864585 <6666666666> >>>>> >>>>> lucas.yuan@jlahome.com >>>>> >>>>> >>>>> >>>>> Shipping Method: >>>>> >>>>> Free Shipping >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Items >>>>> >>>>> Regular Price: >>>>> >>>>> $4,005.40 >>>>> >>>>> Discount: >>>>> >>>>> -$1,734.92 >>>>> >>>>> Coupon: >>>>> >>>>> -$1,135.24 >>>>> >>>>> Sales Tax: >>>>> >>>>> $0.00 >>>>> >>>>> Shipping Fee: >>>>> >>>>> $0.00 >>>>> >>>>> Require Signature: >>>>> >>>>> $0.00 >>>>> >>>>> >>>>> >>>>> >>>>> Order Total: >>>>> >>>>> $1,135.24 >>>>> >>>>> Designer Living Dollars: >>>>> >>>>> -$0.00 >>>>> >>>>> Vocher or Gift Card: >>>>> >>>>> -$0.00 >>>>> >>>>> Charged >>>>> >>>>> $1,135.24 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender.] >>>>> >>>>> >>>>> Blaze Triangle Wood End Table >>>>> >>>>> INK+IVY >>>>> >>>>> SIZE:See below COLOR:Brown >>>>> >>>>> >>>>> >>>>> QTY:1TOTAL:$79.50 >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender.] >>>>> >>>>> >>>>> Blaze Triangle Wood Coffee table >>>>> >>>>> INK+IVY >>>>> >>>>> SIZE:See below COLOR:Brown >>>>> >>>>> >>>>> >>>>> QTY:1TOTAL:$114.50 >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender.] >>>>> >>>>> >>>>> Parker Dining Table >>>>> >>>>> Madison Park >>>>> >>>>> SIZE:See below COLOR:Off-White/Pecan >>>>> >>>>> >>>>> >>>>> QTY:1TOTAL:$307.00 >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender.] >>>>> >>>>> >>>>> Novak Dining Side Chair (set of 2) >>>>> >>>>> INK+IVY >>>>> >>>>> SIZE:See below COLOR:Grey >>>>> >>>>> >>>>> >>>>> QTY:2TOTAL:$454.00 >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender.] >>>>> >>>>> >>>>> Sophie Talas Trellis Area Rug >>>>> >>>>> Madison Park >>>>> >>>>> SIZE:6x9' COLOR:Cream >>>>> >>>>> >>>>> >>>>> QTY:1TOTAL:$140.25 >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender.] >>>>> >>>>> >>>>> Faith Persian Bordered Traditional Woven Area Rug >>>>> >>>>> Madison Park >>>>> >>>>> SIZE:3x8' Runner COLOR:Blue/Red >>>>> >>>>> >>>>> >>>>> QTY:1TOTAL:$39.99 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Write a Review. Win $500 Monthly.] >>>>> >>>>> >>>>> [image: Image removed by sender. Write a Review. Win $500 Monthly.] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Earn Rewards. Designer Living >>>>> Dollars.] >>>>> >>>>> [image: Image removed by sender. Earn Rewards. Designer Living >>>>> Dollars.] >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Get Inspired. Home Inspirations.] >>>>> >>>>> >>>>> [image: Image removed by sender. Get Inspired. Home Inspirations.] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Refer a Friend.] >>>>> >>>>> >>>>> [image: Image removed by sender. Add $15 to your account!] >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Write a Review. Win $500 Monthly.] >>>>> >>>>> >>>>> [image: Image removed by sender. Write a Review. Win $500 Monthly.] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Earn Rewards. Designer Living >>>>> Dollars.] >>>>> >>>>> [image: Image removed by sender. Earn Rewards. Designer Living >>>>> Dollars.] >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Get Inspired. Home Inspirations.] >>>>> >>>>> >>>>> [image: Image removed by sender. Get Inspired. Home Inspirations.] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Refer a Friend.] >>>>> >>>>> >>>>> [image: Image removed by sender. Add $15 to your account!] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. DesignerLiving LOGO] >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Instagram] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Facebook] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Youtube] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Pinterest] >>>>> >>>>> >>>>> >>>>> >>>>> [image: Image removed by sender. Twitter] >>>>> >>>>> >>>>> >>>>> >>>>> 550 Northport Parkway >>>>> Port Wentworth, GA 31407 USA >>>>> >>>>> Manage Profile & Unsubscribe >>>>> >>>>> >>>>> =C2=A92022 Designer Living Inc. >>>>> >>>>> >>>>> >>>> --000000000000cdf9b305f30638a4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Thank you, I just got a different error message this ti= me. Please help advise.
3D"im=

Thanks,
Lucas

On Tue, Jan 24, 2023 at 11:34 AM info@designerliving.com <info@designerliving.com> wrote:

Hello Lucas,


Th= ank you for your email.

Please try to place your order again.

<= br>

Thank You,

Latesia=C2=A0

Customer Service Rep.

= Designer Living=C2=A0


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Thank = you for your response. Please provide an update by the end of today.

=

Best Regards,

Lucas


On Tue, Jan 24, 2023 = at 9:16 AM inf= o@designerliving.com <info@designerliving.com> wrote:

Hello Lucas,


Thank = you for your email.


We are sorry for the circumstances.=C2= =A0 Please note we are currently looking into this further with our team, a= nd will provide an update as soon as we have more information.=C2=A0 Thank = you.


Thank you,

Latesia=C2=A0

Customer Service= Rep.

Designer Living=C2=A0

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Hel= lo Latesia,


Here is to follow up on this issue, as I tried= a different credit card but still the same error. Can you please let me kn= ow any feedback from your side and how would=C2=A0you like=C2=A0me to fix t= his issue?=C2=A0


Thanks,

Lucas


On M= on, Jan 23, 2023 at 10:28 AM Customer Service info@designerliving.com <info@designerliving.com> wrote:

H= ello Lucas,=C2=A0


Thank you for your email.

Order #= =C2=A0D2312101ED was cancelled. You will need to place a new o= rder.=C2=A0

If this error still occurs you will n= eed to reach out to your bank.=C2=A0


<= /p>

Thank you,

Latesia=C2=A0

Customer Service Rep.

Design= er Living=C2=A0



On Mon, Jan= 23, 2023 at 9:56 AM Lucas Yuan <lucas.yuan@jlahome.com> wrote:

Thank you for your help, Latesi= a.

But I still got below notification as I tried to place another= order and payment. Please help to fix it.

3D"image.png"


Thanks,

Lucas


=

On Mon, Jan 23, 2023 at 8:08 AM info@designerliving.com <info@designerliving.com> wrot= e:

Hello Lucas,=


Thank you for your email.

Order #=C2=A0D2312101ED h= as successfully been cancelled. You can place another order if you like.

Thank you,

Latesia=C2=A0

Customer Service Rep.

Design= er Living=C2=A0


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Hi=C2=A0 there,

=C2=A0

I received below note when I tried to update my payment card. Pleas= e help fix this. Also, I canceled order D231210ED, please let me know once = fixed so I can re-order them.

=

=C2=A0

Please let me know = if you have any questions.

=C2=A0

Sincerely,

Lucas Yuan

=C2=A0

From: info@designerliving.c= om [mailto:info@designerliving.com]
Sent: Monday, January 23= , 2023 6:28 AM
To: lucas.yuan@jlahome.com
Subject: RE:FW: Your order was not placed successfully D2312101ED #Ref 20230122= 00295312

=C2=A0

Hello Lucas,

=C2=A0

Thank you for your order with Designer Living!

=C2=A0

We a= re writing to inform you that your order came through as an Invalid Payment= .=C2=A0 There are a number of reasons why this may occur:

=C2=A0

<= p style=3D"margin-left:0.5in">=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 The Bill= ing address does not =C2=A0 =C2=A0 =C2=A0match that of=C2=A0 the credit car= d being used either due to a PO Box or a =C2=A0 =C2=A0 =C2=A0previous addre= ss associated with the credit card

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0 You received a new credit card =C2=A0 =C2= =A0 =C2=A0that has not been activated yet

=C2=B7=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 The card has expired

=C2=B7= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 The card number or = 3-digit code =C2=A0 =C2=A0 =C2=A0was typed incorrectly

=C2=B7=C2= =A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 You are using an inter= national =C2=A0 =C2=A0 =C2=A0credit card rather than a U.S. credit card

=

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 You are= using a Gift card

=C2=A0

If you fee= l that one of the above reasons pertains to you, please use an alternate cr= edit card or update the billing address that matches the credit card you ar= e using.=C2=A0 Below are the instructions on how to update your billing add= ress:

=C2=A0

=C2=B7=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Log into your account

= =C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Click on your account =C2=A0 =C2=A0 =C2= =A0located at the top of the page

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0 Choose your orders from =C2=A0 =C2=A0 =C2=A0the drop-down menu

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Click on <= span style=3D"text-decoration:underline">pay again (orange =C2=A0 = =C2=A0 =C2=A0tab)

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0 Update your billing address and =C2=A0 =C2=A0 =C2=A0re-enter = your credit card information

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0 Place order

=C2= =A0

If you are still experiencing problems, please contact Customer S= ervice by e-mailing us at info@designerliving.com or by clicking on the Live Chat li= nk at www.designerli= ving.com. You can also reach us toll free at 1-888-879-8790.

=

=C2=A0

If the order is not corrected within 24 hours we will have = to cancel.

=C2=A0

Sincerely,

Latesia

Customer Servi= ce Rep

Desgi

=C2=A0

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=C2=A0

Hello,

=C2=A0

I am not able to update my credit card online for my order D231210ED= . Please help advise.

Please let me know if you h= ave any questions.

=C2=A0

Sincerely,

=C2=A0

Lu= cas Yuan

=C2=A0

From: noreply@designerliving.com [mailto:noreply@designerliving.com]
Sent: Sunday, January 22, 2023 1:38 AM
To: <= a href=3D"mailto:lucas.yuan@jlahome.com" target=3D"_blank">lucas.yuan@jlaho= me.com
Subject: Your order was not placed successfu= lly D2312101ED

=C2=A0

= <= td style=3D"padding:7.5pt 0in">

FURNITURE

=
=

3D"Image


























NEW=

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0=C2=A0=C2=A0=C2= =A0

BEDDING=

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0=C2=A0=C2=A0=C2=A0

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0=C2=A0=C2=A0=C2=A0

<= a href=3D"https://designerliving.com/showcases/home-decor/4" target=3D"_bla= nk">HOME=C2=A0DECOR

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0=C2=A0=C2=A0=C2=A0

SALE

=C2=A0




<= br>




BEDDING<= /a>

=C2=A0|=C2=A0

FURNITURE

=C2=A0|=C2=A0<= /p>

HOME DECOR

=C2=A0




NEW

=C2=A0|=C2=A0

SALE

<= /td>

= =C2=A0

=


Hi lucas.yuan,

W= e would like to inform you that your order was=C2=A0not placed successf= ully=C2=A0with Designer Living as your Payment Authorization was retur= ned as=C2=A0Invalid=C2=A0. In order to complete your order, please= follow these steps immediately:

1. Log in and go to Your= Account

2. Choose Your Orders from the dropdown menu

=

3. Look up the order that has the payment issue and click on= =E2=80=9CPlease update payment information=E2=80=9D

4. U= pdate your billing address and re-enter your credit card information

5. Place order

If you= are still experiencing problems, please contact Customer Service by e-mail= ing us at=C2=A0info@designerliving.com=C2=A0or you may reach us at=C2=A0= 1.888.879.8790 (MON ~ FRI 10:00 AM ~ 6:30 PM EST AND 7:00 AM ~ 3:30 PM PST)= .

Please note: We can only hold the orde= r in our system for 24 hours. If the billing information is not updated wit= hin 24 hours of placing your order, it will be=C2=A0canceled=C2=A0= and you will need to place a new order.

Thank= you for shopping at DesignerLiving.com!

Designer Living<= /p>

Customer Service

info@designerliving.com

1.888.879.8790

=C2=A0

=C2=A0

Order Summary

Order Date: 202= 3-01-22T07:35:47.0870000|Order #: D2312101ED

<= p class=3D"MsoNormal" style=3D"line-height:15pt">=C2=A0


Shipping Address:

<= p class=3D"MsoNormal" style=3D"text-align:right;line-height:15pt">Lucas Yua= n

10513 Sprinkle Cutoff Rd

Austin, TX, 78754

US

4083864585

lucas.yuan@jlahom= e.com

=C2=A0


Shipping Method:

Free Shipping

=C2=A0

<= tbody>

=C2=A0

=C2=A0





Items


Regular= Price:

$4,005.40

Discount:

-$1,734.92

Coupon:

-$1,135.24

=

Sales Tax:

$0.= 00

Shipping Fee:

$0.00

Require Signature:

$0.00

=C2=A0


=

Order Total:

$1,135.24

Designer Living Dollar= s:

-$0.00

Vocher or Gift Card:

-$0.00

<= /td>

Charged

$1,135.24

=C2=A0

=C2=A0




<= img width=3D"100" height=3D"100" id=3D"m_-7362428857918609059m_921269025967= 8172676m_-4237471769135047869m_4715387761496293351m_-8759018631923709296_x0= 000_i1026" alt=3D"Image removed by sender.">


Blaze Triangle Wood End Table


INK+IVY


SI= ZE:See below COLOR:Brown




QTY:1TOTAL:$79.50


=C2=A0

=


3D"Im=


Bla= ze Triangle Wood Coffee table

INK+IVY


SIZE:See below COLOR:= Brown




QTY:1TOTAL:$114.50


=C2=A0


3D"Image


Parker Dining Table


= Madison Park


SIZE:See below COLOR:Off-White/Pecan



QTY:1TOTAL:$307.00


=C2=A0

= <= td style=3D"padding:0in">

= QTY:2TOTAL:$454.00

=


3D"Image

Novak Dining Side Chair (set of 2)


= INK+IVY


SIZE:See below COLOR:Grey





=C2=A0= <= tr>


3D"Image


Sophie Talas Trellis Area Rug


Madison Park


SIZE:6x9' COLOR:Cream




QTY:1TOTAL:$1= 40.25


=C2=A0

<= td width=3D"347" valign=3D"top" style=3D"width:260pt;padding:0in">
= =


3D"Image

Faith Persian Bordered Traditional Woven Area Ru= g


Madison Park


<= /td>

SIZE:3x8' Runner COLOR:Blue/Red




QTY:1TOTAL:$39.99

=

=C2=A0

=

=C2=A0



=

3D=

=C2=A0


3D"=

=C2=A0


<= a href=3D"https://designerliving.com/get-inspired" target=3D"_blank"><= /span>

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=C2=A0


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=C2=A0

= = <= tr>


3D"Image

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=C2=A0

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<= /td>

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=C2=A0


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<= /td>

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=C2=A0


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=C2=A0

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<= /tr>

3D"Image<= /span>

=C2=A0=C2=A0=C2=A0=C2=A0

=C2=A0=C2= =A0=C2=A0=C2=A0

3D"Image

=C2=A0=C2=A0=C2=A0=C2=A0

3D"Image

=C2=A0=C2=A0=C2=A0=C2=A0

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=C2=A0

550 Northport ParkwayPort Wentworth, GA 31407 USA

Manage Profil= e & Unsubscribe

=C2=A92022 Designer Living Inc.

=C2=A0

<= /blockquote>
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