Subject: Re: Re: RE: FW: Your order was not placed successfully D2312101ED #Ref 2023012200295312
From: Lucas Yuan <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 24 Jan 2023 09:43:24 -0600

Thank you for your response. Please provide an update by the end of today.

Best Regards,
Lucas

On Tue, Jan 24, 2023 at 9:16 AM [email-masked] <
[email-masked]> wrote:

> Hello Lucas,
>
>
> Thank you for your email.
>
>
> We are sorry for the circumstances.  Please note we are currently looking
> into this further with our team, and will provide an update as soon as we
> have more information.  Thank you.
>
>
> Thank you,
>
> Latesia
>
> Customer Service Rep.
>
> Designer Living
>
>
> ===============================================================================
>
>
> Hello Latesia,
>
>
> Here is to follow up on this issue, as I tried a different credit card but
> still the same error. Can you please let me know any feedback from your
> side and how would you like me to fix this issue?
>
>
> Thanks,
>
> Lucas
>
>
> On Mon, Jan 23, 2023 at 10:28 AM Customer Service [email-masked]
> <[email-masked]> wrote:
>
>> Hello Lucas,
>>
>>
>> Thank you for your email.
>>
>> Order # D2312101ED was cancelled. You will need to place a new order.
>>
>> If this error still occurs you will need to reach out to your bank.
>>
>>
>> Thank you,
>>
>> Latesia
>>
>> Customer Service Rep.
>>
>> Designer Living
>>
>>
>>
>> On Mon, Jan 23, 2023 at 9:56 AM Lucas Yuan <[email-masked]>
>> wrote:
>>
>>> Thank you for your help, Latesia.
>>>
>>> But I still got below notification as I tried to place another order and
>>> payment. Please help to fix it.
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Lucas
>>>
>>> On Mon, Jan 23, 2023 at 8:08 AM [email-masked] <
>>> [email-masked]> wrote:
>>>
>>>> Hello Lucas,
>>>>
>>>>
>>>> Thank you for your email.
>>>>
>>>> Order # D2312101ED has successfully been cancelled. You can place
>>>> another order if you like.
>>>>
>>>> Thank you,
>>>>
>>>> Latesia
>>>>
>>>> Customer Service Rep.
>>>>
>>>> Designer Living
>>>>
>>>>
>>>>
>>>> ===============================================================================
>>>>
>>>>
>>>> Hi  there,
>>>>
>>>>
>>>>
>>>> I received below note when I tried to update my payment card. Please
>>>> help fix this. Also, I canceled order D231210ED, please let me know once
>>>> fixed so I can re-order them.
>>>>
>>>>
>>>>
>>>> Please let me know if you have any questions.
>>>>
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>> Lucas Yuan
>>>>
>>>>
>>>>
>>>> *From:* [email-masked] [mailto:[email-masked]]
>>>> *Sent:* Monday, January 23, 2023 6:28 AM
>>>> *To:* [email-masked]
>>>> *Subject:* RE:FW: Your order was not placed successfully D2312101ED
>>>> #Ref 2023012200295312
>>>>
>>>>
>>>>
>>>> Hello Lucas,
>>>>
>>>>
>>>>
>>>> Thank you for your order with Designer Living!
>>>>
>>>>
>>>>
>>>> We are writing to inform you that your order came through as an Invalid
>>>> Payment.  There are a number of reasons why this may occur:
>>>>
>>>>
>>>>
>>>> ·         The Billing address does not      match that of  the credit
>>>> card being used either due to a PO Box or a      previous address
>>>> associated with the credit card
>>>>
>>>> ·         You received a new credit card      that has not been
>>>> activated yet
>>>>
>>>> ·         The card has expired
>>>>
>>>> ·         The card number or 3-digit code      was typed incorrectly
>>>>
>>>> ·         You are using an international      credit card rather than
>>>> a U.S. credit card
>>>>
>>>> ·         You are using a Gift card
>>>>
>>>>
>>>>
>>>> If you feel that one of the above reasons pertains to you, please use
>>>> an alternate credit card or update the billing address that matches the
>>>> credit card you are using.  Below are the instructions on how to update
>>>> your billing address:
>>>>
>>>>
>>>>
>>>> ·         Log into your account
>>>>
>>>> ·         Click on your account      located at the top of the page
>>>>
>>>> ·         Choose your orders from      the drop-down menu
>>>>
>>>> ·         Click on pay again (orange      tab)
>>>>
>>>> ·         Update your billing address and      re-enter your credit
>>>> card information
>>>>
>>>> ·         Place order
>>>>
>>>>
>>>>
>>>> If you are still experiencing problems, please contact Customer Service
>>>> by e-mailing us at [email-masked] or by clicking on the Live
>>>> Chat link at www.designerliving.com. You can also reach us toll free
>>>> at 1-888-879-8790.
>>>>
>>>>
>>>>
>>>> If the order is not corrected within 24 hours we will have to cancel.
>>>>
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>> Latesia
>>>>
>>>> Customer Service Rep
>>>>
>>>> Desgi
>>>>
>>>>
>>>>
>>>>
>>>> ===============================================================================
>>>>
>>>>
>>>>
>>>> Hello,
>>>>
>>>>
>>>>
>>>> I am not able to update my credit card online for my order D231210ED.
>>>> Please help advise.
>>>>
>>>> Please let me know if you have any questions.
>>>>
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>>
>>>>
>>>> Lucas Yuan
>>>>
>>>>
>>>>
>>>> *From:* [email-masked] [mailto:[email-masked]]
>>>> *Sent:* Sunday, January 22, 2023 1:38 AM
>>>> *To:* [email-masked]
>>>> *Subject:* Your order was not placed successfully D2312101ED
>>>>
>>>>
>>>>
>>>> <https://www.designerliving.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> NEW <https://designerliving.com/products/new/f8-o1-i1>
>>>>
>>>>     |
>>>>
>>>> BEDDING <https://designerliving.com/showcases/bedding/1>
>>>>
>>>>     |
>>>>
>>>> FURNITURE <https://designerliving.com/showcases/furniture/2>
>>>>
>>>>     |
>>>>
>>>> HOME DECOR <https://designerliving.com/showcases/home-decor/4>
>>>>
>>>>     |
>>>>
>>>> SALE <https://designerliving.com/sale>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> BEDDING <https://designerliving.com/showcases/bedding/1>
>>>>
>>>>  |
>>>>
>>>> FURNITURE <https://designerliving.com/showcases/furniture/2>
>>>>
>>>>  |
>>>>
>>>> HOME DECOR <https://designerliving.com/showcases/home-decor/4>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> NEW <https://designerliving.com/products/new/f8-o1-i1>
>>>>
>>>>  |
>>>>
>>>> SALE <https://designerliving.com/sale>
>>>>
>>>>
>>>>
>>>>
>>>> Hi lucas.yuan,
>>>>
>>>> We would like to inform you that your order was *not placed
>>>> successfully* with Designer Living as your Payment Authorization was
>>>> returned as *Invalid* . In order to complete your order, please follow
>>>> these steps immediately:
>>>>
>>>> 1. Log in and go to Your Account
>>>>
>>>> 2. Choose Your Orders from the dropdown menu
>>>>
>>>> 3. Look up the order that has the payment issue and click on “Please
>>>> update payment information”
>>>>
>>>> 4. Update your billing address and re-enter your credit card information
>>>>
>>>> 5. Place order
>>>>
>>>> If you are still experiencing problems, please contact Customer Service
>>>> by e-mailing us at [email-masked] <[email-masked]>* or
>>>> you may reach us at *1.888.879.8790 (MON ~ FRI 10:00 AM ~ 6:30 PM EST
>>>> AND 7:00 AM ~ 3:30 PM PST).*
>>>>
>>>> Please note: We can only hold the order in our system for 24 hours. If
>>>> the billing information is not updated within 24 hours of placing your
>>>> order, it will be *canceled* and you will need to place a new order.
>>>>
>>>> Thank you for shopping at DesignerLiving.com!
>>>>
>>>> Designer Living
>>>>
>>>> Customer Service
>>>>
>>>> [email-masked]
>>>>
>>>> 1.888.879.8790
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Order Summary
>>>>
>>>> Order Date: 2023-01-22T07:35:47.0870000|Order #: D2312101ED
>>>>
>>>>
>>>>
>>>> Shipping Address:
>>>>
>>>> Lucas Yuan
>>>>
>>>> 10513 Sprinkle Cutoff Rd
>>>>
>>>> Austin, TX, 78754
>>>>
>>>> US
>>>>
>>>> 4083864585 <6666666666>
>>>>
>>>> [email-masked] <[email-masked]>
>>>>
>>>>
>>>>
>>>> Shipping Method:
>>>>
>>>> Free Shipping
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Items
>>>>
>>>> Regular Price:
>>>>
>>>> $4,005.40
>>>>
>>>> Discount:
>>>>
>>>> -$1,734.92
>>>>
>>>> Coupon:
>>>>
>>>> -$1,135.24
>>>>
>>>> Sales Tax:
>>>>
>>>> $0.00
>>>>
>>>> Shipping Fee:
>>>>
>>>> $0.00
>>>>
>>>> Require Signature:
>>>>
>>>> $0.00
>>>>
>>>>
>>>>
>>>>
>>>> Order Total:
>>>>
>>>> $1,135.24
>>>>
>>>> Designer Living Dollars:
>>>>
>>>> -$0.00
>>>>
>>>> Vocher or Gift Card:
>>>>
>>>> -$0.00
>>>>
>>>> Charged
>>>>
>>>> $1,135.24
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>> Blaze Triangle Wood End Table
>>>>
>>>> INK+IVY
>>>>
>>>> SIZE:See below COLOR:Brown
>>>>
>>>>
>>>>
>>>> QTY:1TOTAL:$79.50
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>> Blaze Triangle Wood Coffee table
>>>>
>>>> INK+IVY
>>>>
>>>> SIZE:See below COLOR:Brown
>>>>
>>>>
>>>>
>>>> QTY:1TOTAL:$114.50
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.designerliving.com/products/madison-park/parker-dining-table/b31/13073#!id/738077>
>>>>
>>>> Parker Dining Table
>>>>
>>>> Madison Park
>>>>
>>>> SIZE:See below COLOR:Off-White/Pecan
>>>>
>>>>
>>>>
>>>> QTY:1TOTAL:$307.00
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.designerliving.com/products/ink-ivy/novak-dining-side-chair-set-of-2/b77/13688#!id/747324>
>>>>
>>>> Novak Dining Side Chair (set of 2)
>>>>
>>>> INK+IVY
>>>>
>>>> SIZE:See below COLOR:Grey
>>>>
>>>>
>>>>
>>>> QTY:2TOTAL:$454.00
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.designerliving.com/products/madison-park/sophie-talas-trellis-area-rug/b31/15215#!id/801271>
>>>>
>>>> Sophie Talas Trellis Area Rug
>>>>
>>>> Madison Park
>>>>
>>>> SIZE:6x9' COLOR:Cream
>>>>
>>>>
>>>>
>>>> QTY:1TOTAL:$140.25
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.designerliving.com/products/madison-park/faith-persian-bordered-traditional-woven-area-rug/b31/14906#!id/801291>
>>>>
>>>> Faith Persian Bordered Traditional Woven Area Rug
>>>>
>>>> Madison Park
>>>>
>>>> SIZE:3x8' Runner COLOR:Blue/Red
>>>>
>>>>
>>>>
>>>> QTY:1TOTAL:$39.99
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> <https://designerliving.com/content/product-review/8>
>>>>
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>>>>
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>>>>
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>>>>
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>>>>
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>>>>
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>>>