Subject: Please contact the customer - Return/Replace - Changed Mind - Nothing is Wrong
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Mon, 23 Jan 2023 22:11:21 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Maha Alhakim

Customer Order Number: 200010635956645

Purchase Order No: 108801664326976

Reason for Contact:  Return/Replace - Changed Mind - Nothing is Wrong

Item name/number:   Comfort Spaces Albany Cotton 3-Piece Gray Geometric Design Comforter Set, Full/Queen, Size: Full/Queen, Actual Color: Gray/1448168219

Agent message:   customer said she does not longer wants this item, she is expecting to return it within first 30 days after delivery was made, but system does not show an option to return, please let us know if you can accept a return request, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team