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[209.85.220.41]) by mx.google.com with SMTPS id l6-20020a170902ec0600b00196030070dcsor1307286pld.14.2023.01.23.06.56.53 for (Google Transport Security); Mon, 23 Jan 2023 06:56:53 -0800 (PST) Received-SPF: pass (google.com: domain of lucas.yuan@jlahome.com designates 209.85.220.41 as permitted sender) client-ip=209.85.220.41; Authentication-Results: mx.google.com; dkim=pass header.i=@jlahome-com.20210112.gappssmtp.com header.s=20210112 header.b="sYP/l9iL"; spf=pass (google.com: domain of lucas.yuan@jlahome.com designates 209.85.220.41 as permitted sender) smtp.mailfrom=lucas.yuan@jlahome.com DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20210112.gappssmtp.com; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=TjVmIIrBQxb3TB+haBd4hdjdhh+2wKQkYuwZ7Nt8tuM=; b=sYP/l9iLcPD+JCOejMmx7LViX+XeDidU37FanCKQDsrC7+H7OiRESNXpRvn/AbrRSk dIAVZZ3fkc/H6KtCo02gYyh7i9weTI4vJfJqvRg4J2/JOjAEMY1AQPBTHaGhDhVLNTAL 3GGxkDgKEnNrdwFZ4Z3SBLCMv6CHJW4qXes1odXZj6dMvnWGC06OURmLqvm1CtPV6wzJ Il+IEw8dF8WjWtW6kddU1hbjis3QNKmHSFIAp35Jgw418hvqNXMAXZIQ4Im0n9xkx8pH gMWwtQTXwQnHlf8mxV0/oXLU+WozTYiISvy+a1HEwcHa7ILFlVrPVBadYOMZLrFKLum/ UGgw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=TjVmIIrBQxb3TB+haBd4hdjdhh+2wKQkYuwZ7Nt8tuM=; b=Pa8YGTf1xOIuHfPK9G0qO2nyDx+eCndT1b0gvC8rNXnvbNzhhPYnEjY6t26J+x96Gl 8xLWGTRq2yXMJNlQikyJMAoLX2ocn8CZTxyCK2Vkoq3wJENKDj4+FMUrRdEKd9aMuT/2 w4d19AVXX1A8WiHcEkQ3oCJbEOuNAA1dMQeMSNia7vZJIy+Ih/Z8ZiNmKABewE2qwere dNRvntJx0SmQQie0gft/1KFtAu3QZPouRhfC1T44gNkkI/L7PWJGl6MpNKakI/eedOdK c7UJYHDzVDd634QFqnKRfBqItp/tGOPMXBrWQM5Na1HKZIMBIg3QxDeDMQU4ZXj8RqSq 55zQ== X-Gm-Message-State: AFqh2kpKB8JAU2YoBdz6bicnGAQ/bH++8yWt6mMGwFweGBi33M+w7ZrG dotGauiRF6/VUy0F37smP+kMJIGakVlX/9oazpWctQVxnKxrygsF X-Google-Smtp-Source: AMrXdXuHOyMhglKvD+59RlB8bc/KYHpId+FDJxQnf+ALK3TfjsNKOwcXmk/DTb2XkLNCegx0lSThiompbj142HT2kRo= X-Received: by 2002:a17:90a:fa8e:b0:228:d2f8:410f with SMTP id cu14-20020a17090afa8e00b00228d2f8410fmr3500478pjb.179.1674485812699; Mon, 23 Jan 2023 06:56:52 -0800 (PST) MIME-Version: 1.0 References: <84a53ea21c653562@af0a208511be40ea> In-Reply-To: <84a53ea21c653562@af0a208511be40ea> From: Lucas Yuan Date: Mon, 23 Jan 2023 08:56:16 -0600 Message-ID: Subject: Re: RE: FW: Your order was not placed successfully D2312101ED #Ref 2023012200295312 To: "info@designerliving.com" Content-Type: multipart/related; boundary="0000000000000ca3c105f2ef9ce2" --0000000000000ca3c105f2ef9ce2 Content-Type: multipart/alternative; boundary="0000000000000ca3c005f2ef9ce1" --0000000000000ca3c005f2ef9ce1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your help, Latesia. But I still got below notification as I tried to place another order and payment. Please help to fix it. [image: image.png] Thanks, Lucas On Mon, Jan 23, 2023 at 8:08 AM info@designerliving.com < info@designerliving.com> wrote: > Hello Lucas, > > > Thank you for your email. > > Order # D2312101ED has successfully been cancelled. You can place another > order if you like. > > Thank you, > > Latesia > > Customer Service Rep. > > Designer Living > > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Hi there, > > > > I received below note when I tried to update my payment card. Please help > fix this. Also, I canceled order D231210ED, please let me know once fixed > so I can re-order them. > > > > Please let me know if you have any questions. > > > > Sincerely, > > Lucas Yuan > > > > *From:* info@designerliving.com [mailto:info@designerliving.com] > *Sent:* Monday, January 23, 2023 6:28 AM > *To:* lucas.yuan@jlahome.com > *Subject:* RE:FW: Your order was not placed successfully D2312101ED #Ref > 2023012200295312 > > > > Hello Lucas, > > > > Thank you for your order with Designer Living! > > > > We are writing to inform you that your order came through as an Invalid > Payment. There are a number of reasons why this may occur: > > > > =C2=B7 The Billing address does not match that of the credi= t > card being used either due to a PO Box or a previous address > associated with the credit card > > =C2=B7 You received a new credit card that has not been acti= vated > yet > > =C2=B7 The card has expired > > =C2=B7 The card number or 3-digit code was typed incorrectly > > =C2=B7 You are using an international credit card rather tha= n a > U.S. credit card > > =C2=B7 You are using a Gift card > > > > If you feel that one of the above reasons pertains to you, please use an > alternate credit card or update the billing address that matches the cred= it > card you are using. Below are the instructions on how to update your > billing address: > > > > =C2=B7 Log into your account > > =C2=B7 Click on your account located at the top of the page > > =C2=B7 Choose your orders from the drop-down menu > > =C2=B7 Click on pay again (orange tab) > > =C2=B7 Update your billing address and re-enter your credit = card > information > > =C2=B7 Place order > > > > If you are still experiencing problems, please contact Customer Service b= y > e-mailing us at info@designerliving.com or by clicking on the Live Chat > link at www.designerliving.com. You can also reach us toll free at > 1-888-879-8790. > > > > If the order is not corrected within 24 hours we will have to cancel. > > > > Sincerely, > > Latesia > > Customer Service Rep > > Desgi > > > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > > Hello, > > > > I am not able to update my credit card online for my order D231210ED. > Please help advise. > > Please let me know if you have any questions. > > > > Sincerely, > > > > Lucas Yuan > > > > *From:* noreply@designerliving.com [mailto:noreply@designerliving.com] > *Sent:* Sunday, January 22, 2023 1:38 AM > *To:* lucas.yuan@jlahome.com > *Subject:* Your order was not placed successfully D2312101ED > > > > [image: Image removed by sender. DesignerLiving LOGO] > > > > > > > > > > > > > > > > > > > > > > > > > > > > NEW > > | > > BEDDING > > | > > FURNITURE > > | > > HOME DECOR > > | > > SALE > > > > > > > > > > > > > BEDDING > > | > > FURNITURE > > | > > HOME DECOR > > > > > > NEW > > | > > SALE > > > > > Hi lucas.yuan, > > We would like to inform you that your order was *not placed successfully*= with > Designer Living as your Payment Authorization was returned as *Invalid* . > In order to complete your order, please follow these steps immediately: > > 1. Log in and go to Your Account > > 2. Choose Your Orders from the dropdown menu > > 3. Look up the order that has the payment issue and click on =E2=80=9CPle= ase > update payment information=E2=80=9D > > 4. Update your billing address and re-enter your credit card information > > 5. Place order > > If you are still experiencing problems, please contact Customer Service b= y > e-mailing us at *info@designerliving.com * or > you may reach us at *1.888.879.8790 (MON ~ FRI 10:00 AM ~ 6:30 PM EST AND > 7:00 AM ~ 3:30 PM PST).* > > Please note: We can only hold the order in our system for 24 hours. If th= e > billing information is not updated within 24 hours of placing your order, > it will be *canceled* and you will need to place a new order. > > Thank you for shopping at DesignerLiving.com! > > Designer Living > > Customer Service > > info@designerliving.com > > 1.888.879.8790 > > > > > > Order Summary > > Order Date: 2023-01-22T07:35:47.0870000|Order #: D2312101ED > > > > Shipping Address: > > Lucas Yuan > > 10513 Sprinkle Cutoff Rd > > Austin, TX, 78754 > > US > > 4083864585 <6666666666> > > lucas.yuan@jlahome.com > > > > Shipping Method: > > Free Shipping > > > > > > > > > > > Items > > Regular Price: > > $4,005.40 > > Discount: > > -$1,734.92 > > Coupon: > > -$1,135.24 > > Sales Tax: > > $0.00 > > Shipping Fee: > > $0.00 > > Require Signature: > > $0.00 > > > > > Order Total: > > $1,135.24 > > Designer Living Dollars: > > -$0.00 > > Vocher or Gift Card: > > -$0.00 > > Charged > > $1,135.24 > > > > > > > > [image: Image removed by sender.] > > > Blaze Triangle Wood End Table > > INK+IVY > > SIZE:See below COLOR:Brown > > > > QTY:1TOTAL:$79.50 > > > > > [image: Image removed by sender.] > > > Blaze Triangle Wood Coffee table > > INK+IVY > > SIZE:See below COLOR:Brown > > > > QTY:1TOTAL:$114.50 > > > > > [image: Image removed by sender.] > > > Parker Dining Table > > Madison Park > > SIZE:See below COLOR:Off-White/Pecan > > > > QTY:1TOTAL:$307.00 > > > > > [image: Image removed by sender.] > > > Novak Dining Side Chair (set of 2) > > INK+IVY > > SIZE:See below COLOR:Grey > > > > QTY:2TOTAL:$454.00 > > > > > [image: Image removed by sender.] > > > Sophie Talas Trellis Area Rug > > Madison Park > > SIZE:6x9' COLOR:Cream > > > > QTY:1TOTAL:$140.25 > > > > > [image: Image removed by sender.] > > > Faith Persian Bordered Traditional Woven Area Rug > > Madison Park > > SIZE:3x8' Runner COLOR:Blue/Red > > > > QTY:1TOTAL:$39.99 > > > > > > > [image: Image removed by sender. Write a Review. Win $500 Monthly.] > > > [image: Image removed by sender. Write a Review. Win $500 Monthly.] > > > > > [image: Image removed by sender. Earn Rewards. Designer Living Dollars.] > > > [image: Image removed by sender. Earn Rewards. Designer Living Dollars.] > > > > > [image: Image removed by sender. Get Inspired. Home Inspirations.] > > > [image: Image removed by sender. Get Inspired. Home Inspirations.] > > > > > [image: Image removed by sender. Refer a Friend.] > > > [image: Image removed by sender. Add $15 to your account!] > > > > > > [image: Image removed by sender. Write a Review. Win $500 Monthly.] > > > [image: Image removed by sender. Write a Review. Win $500 Monthly.] > > > > > [image: Image removed by sender. Earn Rewards. Designer Living Dollars.] > > > [image: Image removed by sender. Earn Rewards. Designer Living Dollars.] > > > > > > > [image: Image removed by sender. Get Inspired. Home Inspirations.] > > > [image: Image removed by sender. Get Inspired. Home Inspirations.] > > > > > [image: Image removed by sender. Refer a Friend.] > > > [image: Image removed by sender. Add $15 to your account!] > > > > > [image: Image removed by sender. DesignerLiving LOGO] > > > > > > > > > > > > > > > > > > > [image: Image removed by sender. Instagram] > > > > > [image: Image removed by sender. Facebook] > > > > > [image: Image removed by sender. Youtube] > > > > > [image: Image removed by sender. Pinterest] > > > > > [image: Image removed by sender. Twitter] > > > > > 550 Northport Parkway > Port Wentworth, GA 31407 USA > > Manage Profile & Unsubscribe > > > =C2=A92022 Designer Living Inc. > > > --0000000000000ca3c005f2ef9ce1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Thank you for your help, Latesia.
But I s= till got below notification as I tried to place another order and payment. = Please help to fix it.
3D"image.p=

Thanks,
= Lucas

On Mon, Jan 23, 2023 at 8:08 AM info@designerliving.com <info@designerliving.com> wrote:

Hello Lucas,


Thank yo= u for your email.

Order #=C2=A0D2312101ED has successfully been cance= lled. You can place another order if you like.

Thank you,

Lates= ia=C2=A0

Customer Service Rep.

Designer Living=C2=A0


=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D


Hi=C2=A0 t= here,

=C2=A0

I received below note when I tried to update my payment car= d. Please help fix this. Also, I canceled order D231210ED, please let me kn= ow once fixed so I can re-order them.

=C2=A0

Please let me know if you have any questions= .

=C2=A0

Sincerely,

Lucas Yuan

=C2=A0

From: info@designerliving.com [ma= ilto:info@desi= gnerliving.com]
Sent: Monday, January 23, 2023 6:2= 8 AM
To: lucas.yuan@jlahome.com
Subject: RE:FW= : Your order was not placed successfully D2312101ED #Ref 2023012200295312

=C2=A0

Hello Lucas,

<= p>=C2=A0

Thank you for your order with Designer Li= ving!

=C2=A0

We are writing to inform= you that your order came through as an Invalid Payment.=C2=A0 There are a = number of reasons why this may occur:

=C2=A0

<= p style=3D"margin-left:0.5in">=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 The Billing address does not =C2=A0 =C2=A0 =C2=A0ma= tch that of=C2=A0 the credit card being used either due to a PO Box or a = =C2=A0 =C2=A0 =C2=A0previous address associated with the credit card=

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0 You received a new credit card =C2=A0 =C2=A0= =C2=A0that has not been activated yet

=C2=B7= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 The card has expired

=C2=B7=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 The card number o= r 3-digit code =C2=A0 =C2=A0 =C2=A0was typed incorrectly

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 You are using an international =C2=A0 =C2=A0 =C2=A0credit = card rather than a U.S. credit card

=C2=B7=C2= =A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Yo= u are using a Gift card

=C2= =A0

If you feel that one of the above reasons pertains t= o you, please use an alternate credit card or update the billing address th= at matches the credit card you are using.=C2=A0 Below are the instructions = on how to update your billing address:

=C2=A0

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0 Log into your account

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0 Click on your account =C2=A0 =C2=A0 =C2=A0located at the top of the= page

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0 Choose your orders from =C2=A0 =C2=A0 =C2=A0the drop-down = menu

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0 Click on pay again (orange =C2=A0 =C2=A0 =C2=A0tab)

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 = Update your billing address and =C2=A0 =C2=A0 = =C2=A0re-enter your credit card information

=C2=B7=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Place order

=C2=A0

If you are still experiencing problems, please contact Custo= mer Service by e-mailing us at info@designerliving.com or by clicking on the Live Ch= at link at www.desig= nerliving.com. You can also reach us toll free at 1-888-879-8790= .

=C2=A0

If the order is not correcte= d within 24 hours we will have to cancel.

=C2=A0<= /p>

Sincerely,

Latesia

Custom= er Service Rep

Desgi

=C2=A0

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

=C2=A0

Hello,

=C2=A0

I am not able to update my credit card on= line for my order D231210ED. Please help advise.

= Please let me know if you have any questions.

=C2= =A0

Sincerely,

=C2=A0

Lucas Yuan

=C2=A0

From: noreply@designerliving.com [mailto:noreply@designe= rliving.com]
Sent: Sunday, January 22, 2023 1:38 A= M
To: lucas.yuan@jlahome.com
Subject: Your or= der was not placed successfully D2312101ED

=C2=A0=



=C2=A0

<= table border=3D"0">

3D"Image



<= /td>











<= br>







NEW

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0= =C2=A0=C2=A0=C2=A0

BED= DING

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0=C2=A0=C2=A0= =C2=A0

FURNITURE

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0=C2=A0=C2=A0=C2=A0

HOME=C2=A0DECOR

=C2=A0=C2=A0=C2=A0=C2=A0|=C2=A0=C2=A0=C2=A0=C2=A0

=

<= span style=3D"color:rgb(77,77,77)">SALE











B= EDDING

=C2=A0|=C2=A0

<= span style=3D"color:rgb(77,77,77)">FURNITURE

=C2=A0|=C2=A0

HOME DECOR

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NEW<= /a>

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SALE=

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If you are still experiencing problems, please contact Customer= Service by e-mailing us at=C2=A0info@designerliving.com=C2=A0or you may rea= ch us at=C2=A01.888.879.8790 (MON ~ FRI 10:00 AM ~ 6:30 PM EST AND 7:00= AM ~ 3:30 PM PST).

=

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Hi lucas.yuan,

We would like to inform you that your order was=C2=A0not= placed successfully=C2=A0with Designer Living as your Payment Authori= zation was returned as=C2=A0Invalid=C2=A0. In order to complete yo= ur order, please follow these steps immediately:

1. Log i= n and go to Your Account

2. Choose Your Orders from the d= ropdown menu

3. Look up the order that has the payment is= sue and click on =E2=80=9CPlease update payment information=E2=80=9D

4. Update your billing address and re-enter your credit card in= formation

5. Place order

Please note: We can = only hold the order in our system for 24 hours. If the billing information = is not updated within 24 hours of placing your order, it will be=C2=A0c= anceled=C2=A0and you will need to place a new order.

Thank you for shopping at DesignerLiving.com!

Designer Living

Customer Service

info@designerlivin= g.com

1.888.879.8790

= =C2=A0

Order Summary

Order Date: 2023-01-22T07:35:47.0870000|Order #: D2312101ED=

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Shipping Address:

Lucas Yuan

=

10513 Sp= rinkle Cutoff Rd

Austin, TX, 78754

US

4083864585

lucas.yuan@jlahome.com

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Shipping Method:

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Free Shipping

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Items


Regular Price:

$4,005= .40

Discount:

-$1,734.92

Coupon:

-$1,135.24

=

Sales Tax:

$0.00

Shipping Fee:

$0.00

Require Si= gnature:

$0.00



Order Total:

$1,135.24

Designer Living Dollars:

-$0.00

Vocher or Gift Card:

-$0.00

Charged

$1,135.24

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Blaze Triangle Wood End Table


INK+IVY<= /p>


SIZE:See below COLOR:Brown




QTY:1TOTAL:$79.50

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Blaze Triangle Wood Coffee table


INK+IVY<= /p>


SIZE:See below COLOR:Brown




QTY:1TOTAL:$114.50


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Parker Dining Table


Madison Park


SIZE:See below COLOR:Off-White/Pec= an




QTY:1TOTAL:$307.00

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Novak Dining Side Chair (set of 2)


INK+IVY<= /p>


SIZE:See below COLOR:Grey




QTY:2TOTAL:$454.00

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SIZE:6x9' COLOR:<= span>Cream




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Sophie Talas Trellis Area Rug


Madison = Park



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QTY:= 1TOTAL:$140.25


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Faith Persian Bor= dered Traditional Woven Area Rug


Madison Park


SIZE:3x8' Runner COLOR:Blue/Red =




QTY:1TOTAL:= $39.99


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550 Northport Parkway
Port Wentworth, GA= 31407 USA

Manage Profile & Unsubscribe=

=C2=A92022 Desi= gner Living Inc.

=C2=A0=

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