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Subject: Re: Message from Walmart.com Customer, Ref ID:
 A99AF3EDE8684A6DB82FDAA07DEF9F4E #Ref 2023011900295174
From: Chelsea Chaney <pc-A99AF3EDE8684A6DB82FDAA07DEF9F4E@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto">You as well, thank you!<br><br><div dir=
=3D"ltr">Sent from my iPhone</div><div dir=3D"ltr"><br><blockquote type=3D"=
cite">On Jan 20, 2023, at 1:42 PM, Designer Living Inc. &lt;ps-A99AF3EDE868=
4A6DB82FDAA07DEF9F4E@relay.walmart.com&gt; wrote:<br><br></blockquote></div=
><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF<p>You are welcome,&nb=
sp;Chelsea.&nbsp; Have a great rest of your day, and weekend ahead!</p><p><=
br></p><p style=3D"white-space: normal;">Helita</p><p style=3D"white-space:=
 normal;">Designer Living Customer Service</p><p style=3D"white-space: norm=
al;">1-888-879-8790</p><p style=3D"white-space: normal;"><a href=3D"mailto:=
info@designerliving.com">info@designerliving.com</a></p><p><br></p><p>=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</p><p>Ok thank you for clearing that up. I will be looking for it=
 then. Thank you for your assistance!&nbsp;<br><br></p><p>Sent from my iPho=
ne</p><p><br></p><blockquote>On Jan 20, 2023, at 11:44 AM, Designer Living =
Inc.</blockquote><blockquote><p>=EF=BB=BF</p><p>Hello&nbsp;Chelsea-</p><p><=
br></p><p>No, that is incorrect.&nbsp; The date of, 1/1/23 is the day (you)=
 shipped it back to us.&nbsp; We received the item at our warehouse on, 1/1=
6/23.&nbsp; We are only 4 business days into the processing time of 10-15 b=
usiness days.&nbsp; &nbsp;You should be exptecting to receive a refund by t=
he 1st or 2nd week of February.&nbsp; Thank you.</p><p><br></p><p style=3D"=
white-space: normal;"><span style=3D"font-family: Arial, ">Helita</span></p=
><p style=3D"white-space: normal;"><span style=3D"font-family: Arial, ">Des=
igner Living Customer Service</span></p><p style=3D"white-space: normal;"><=
span style=3D"font-family: Arial, ">1-888-879-8790</span></p><p style=3D"wh=
ite-space: normal;"><span style=3D"font-family: Arial, "><a href=3D"mailto:=
info@designerliving.com">info@designerliving.com</a></span></p><p><br></p><=
p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</p><p>Thank you so much for your prompt response to my inqu=
iry. 15 business days from the date of receipt (1/1/23) would be Monday, 1/=
23/23 correct?&nbsp;</p><p><br></p><p>Sent from my iPhone</p><p><br></p><bl=
ockquote>On Jan 20, 2023, at 10:16 AM, Designer Living Inc.</blockquote><bl=
ockquote><p>=EF=BB=BF</p><p>Hello Chelsea-</p><p><br></p><p>Thank you for p=
roviding this information.&nbsp; Please note this item was just received 4 =
days ago which is still within the time frame of&nbsp;<span style=3D"font-f=
amily: Arial, ">10-15&nbsp;</span><em style=3D"font-family: Arial, ">busine=
ss&nbsp;</em><span style=3D"font-family: Arial, ">days from the day of rece=
ipt.&nbsp; Once your refund has been processed, you will be notified by ema=
il.&nbsp; &nbsp;Thank you.</span></p><p><br></p><p><span style=3D"font-fami=
ly:'Arial','sans-serif'">Helita</span></p><p><span style=3D"font-family:'Ar=
ial','sans-serif'">Designer Living Customer Service</span></p><p><span styl=
e=3D"font-family:'Arial','sans-serif'">1-888-879-8790</span></p><p><span st=
yle=3D"font-family:'Arial','sans-serif'"><a href=3D"mailto:info@designerliv=
ing.com">info@designerliving.com</a></span></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D<br></p><p>I=
 returned the shipment via Walmart on 1/1/23. The item was totally unopened=
 so there is no damage or usage whatsoever. My return receipt from Walmart =
shows a FedEx tracking number of 392897619502. It was delivered to your com=
pany on 1/16/23 and signed for by =E2=80=9Csadams=E2=80=9D at 1:14pm.&nbsp;=
<br><br></p><p>Sent from my iPhone</p><p><br></p><blockquote>On Jan 20, 202=
3, at 9:16 AM, Designer Living Inc.</blockquote><blockquote><p>=EF=BB=BF</p=
><p><span style=3D"font-size:13px;font-family:'Arial','sans-serif'">Hello&n=
bsp;Chelsea-</span></p><p><span style=3D"font-size:13px;font-family:'Arial'=
,'sans-serif'">&nbsp;</span></p><p><span style=3D"font-size:13px;font-famil=
y:'Arial','sans-serif'">Thank you for your email.&nbsp; Once a return has b=
een received, our warehouse&nbsp;inspects all returns to ensure that items =
are not damaged etc,&nbsp;and are&nbsp;in their original packaging.&nbsp; T=
hey will then process the return paperwork and forward onto our Customer Se=
rvice team&nbsp;with the authorization to process the refund.&nbsp; The who=
le process takes approximately&nbsp;10-15 <em>business </em>days.&nbsp;&nbs=
p;</span><span style=3D"font-family: Arial, ">Once your refund has been pro=
cessed, you will be notified by email.&nbsp;&nbsp;</span><span style=3D"fon=
t-family: Arial, ">Please note this item was returned on New Year's Day at =
which we were closed for business on this day, as well as Monday, 1/2/23 th=
e following day.&nbsp; Can you please provide the return tracking number?&n=
bsp; Thank you.</span></p><p><span style=3D"font-size:13px;font-family:'Ari=
al','sans-serif'"></span></p><p><span style=3D"font-size:13px;font-family:'=
Arial','sans-serif'">&nbsp;</span></p><p><span style=3D"font-family: Arial,=
 ">&nbsp;</span><br></p><p><span style=3D"font-size:13px;font-family:'Arial=
','sans-serif'">Thank you,</span></p><p><span style=3D"font-size:13px;font-=
family:'Arial','sans-serif'">&nbsp;</span></p><p><span style=3D"font-size:1=
3px;font-family:'Arial','sans-serif'">Helita</span></p><p><span style=3D"fo=
nt-size:13px;font-family:'Arial','sans-serif'">Designer Living Customer Ser=
vice</span></p><p><span style=3D"font-size:13px;font-family:'Arial','sans-s=
erif'">1-888-879-8790</span></p><p><span style=3D"font-size:13px;font-famil=
y:'Arial','sans-serif'"><a href=3D"mailto:info@designerliving.com">info@des=
ignerliving.com</a></span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br></p><p>=
Hi <strong>Designer Living Inc.,</strong></p><p><br><br></p><p>You have rec=
eived an inquiry from <strong>Chelsea Chaney</strong> <br><br><strong>Hello=
, I had returned this item on 1/1/23 and showed it was delivered to you all=
 on 1/16/23. Can someone let me know once refund will be issued? Thank you =
so much! </strong> <br><br>You can respond to the customer directly by repl=
ying to this email. Please respond to this inquiry within 48 hours based on=
 our <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402"=
>Marketplace Seller Customer Care Requirements</a>. We will keep a copy of =
each email sent and received to help resolve disputes, improve customer exp=
erience, and assess seller performance.</p><p><br><br></p><p>Thank you, <br=
>Walmart Customer Service Team</p><p><br><br></p><p>RefID: A99AF3EDE8684A6D=
B82FDAA07DEF9F4E</p><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/u=
editor/net/upload/image/20230120/6380979459922997284765836" data-unique-ide=
ntifier=3D""></p><p><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"/uedi=
tor/net/upload/image/20230120/6380979876548057822494510" data-unique-identi=
fier=3D""></p></blockquote><p><img width=3D"1px" height=3D"1px" alt=3D"" sr=
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