Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Sun, 15 Jan 2023 19:58:06 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Mario Mendez

Customer Order Number: 200010545889794

Purchase Order No: 108801252775115

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Ember Microfiber 3-Piece White Ruched Comforter Set, King, Size: King, Actual Color: White/1367633788

Agent message:   Hello, customer received this order however not the right size and has stains on it. Customer is requesting a refund. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team