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Date: Sat, 14 Jan 2023 00:39:13 +0000
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Subject: Re: RE:Please contact the customer - Damaged/Missing Parts/Not
 Received #Ref 2023011200294721
From: Donna Pruitt <c-B97E958C13414D45AAE49B9F4E442332@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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Thank you. It was received this morning. At no time did I feel that this wa=
s your fault nor walmarts fault in the delay. Fed ex had sent an email sayi=
ng it would arrive yesterday and it did not. I was prepared to wait until t=
he initial date was given for delivery. Thank you for your time and assista=
nce to this matter.<div>Donna Pruitt<br><br><div id=3D"ymail_android_signat=
ure"><a id=3D"ymail_android_signature_link" href=3D"https://play.google.com=
/store/apps/details?id=3Dcom.aol.mobile.aolapp" target=3D"_blank" rel=3D"no=
referrer noopener">Sent from the all new AOL app for Android</a></div> <br>=
 <blockquote style=3D"margin: 0 0 20px 0;"> <div style=3D"font-family:Robot=
o, sans-serif; color:#6D00F6;"> <div>On Fri, Jan 13, 2023 at 11:38 AM, info=
@designerliving.com</div><div>&lt;s-B97E958C13414D45AAE49B9F4E442332@relay.=
walmart.com&gt; wrote:</div> </div> <div style=3D"padding: 10px 0 0 20px; m=
argin: 10px 0 0 0; border-left: 1px solid #6D00F6;"> <div id=3D"yiv23724978=
84"><div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200010701764149</div>
    <div><b> Item: </b>&nbsp; Comfort Spaces Cavoy 5 Piece Tufted Comforter=
 Set, King, Grey, Size: King, Actual Color: Grey </div>
    <div><br></div>
    <div><br></div>

<div> <p style=3D"margin-top:5px;margin-bottom:5px;background:white;"><span=
 style=3D"font-size:16px;color:black;">Hello Walmart Team / Donna,</span></=
p><p style=3D"margin-top:5px;margin-bottom:5px;background:white;"><span sty=
le=3D"font-size:16px;color:black;">&nbsp;</span></p><p style=3D"margin-top:=
5px;margin-bottom:5px;background:white;"><span style=3D"font-size:16px;colo=
r:black;">Thank&nbsp;you for your email.&nbsp;Per the FedEx tracking detail=
s, the Walmart order # 200010701764149 was delivered to the address listed =
on the order. FedEx confirmed receipt of delivery by the photos taken below=
=2E FedEx Tracking # 393232442725.&nbsp;<=
/span></p><p style=3D"margin-top:5px=
;margin-bottom:5px;background:white;"><span style=3D"font-size:16px;color:b=
lack;"><br></span></p><p style=3D"margin-top:5px;margin-bottom:5px;backgrou=
nd:white;"><font face=3D"Arial, sans-serif">Package left at front door.</fo=
nt></p><p style=3D"margin-top:5px;margin-bottom:5px;background:white;"><spa=
n style=3D"font-size:16px;color:black;"><img src=3D"https://eecsystem.com/A=
ttachedFilesUS/EmailFile\Send\2023\01\13\09\b2197415-b7e9-470e-9ef3-68673c1=
ba670download.jpg" title=3D"download.jpg" alt=3D"download.jpg" id=3D"ymail_=
ctr_id_-733574-2"></span></p><p style=3D"margin-top:5px;margin-bottom:5px;b=
ackground:white;"><span style=3D"font-size:16px;color:black;"><br></span></=
p><p style=3D"margin-top:5px;margin-bottom:5px;background:white;"><span sty=
le=3D"font-size:16px;color:black;">We ask that you please check with family=
, friends, and nearby neighbors to see if someone retrieved the packages on=
 your behalf.&nbsp; </span></p><p style=3D"margin-top:5px;margin-bottom:5px=
;background:white;"><span style=3D"font-size:16px;color:black;">Thank you,<=
/span></p><p style=3D"margin-top:5px;margin-bottom:5px;background:white;"><=
span style=3D"font-size:16px;color:black;">Latesia&nbsp;</span></p><p style=
=3D"margin-top:5px;margin-bottom:5px;background:white;"><span style=3D"font=
-size:16px;color:black;">Customer Service Rep.</span></p><p style=3D"margin=
-top:5px;margin-bottom:5px;background:white;"><span style=3D"font-size:16px=
;color:black;">Designer Living&nbsp;</span></p><p><br></p><p>=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
</p><p><br></p><p>Dear Designer Living Inc.&nbsp;</p><p><br></p><p>** THIS =
IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care, contact=
ing you on behalf of the customer for the order below. The customer is rece=
iving a copy of this message.</p><p><br></p><p><strong> Customer Name:</str=
ong>&nbsp;Donna Pruitt</p><p><strong>Customer Order Number:</strong>&nbsp;2=
00010701764149</p><p><strong>Purchase Order No:</strong>&nbsp;1088011508136=
21</p><p><strong> Reason for Contact: </strong>&nbsp;Damaged/Missing Parts/=
Not Received</p><p><strong> Item name/number: </strong>&nbsp; Comfort Space=
s Cavoy 5 Piece Tufted Comforter Set, King, Grey, Size: King, Actual Color:=
 Grey/850264599</p><p><strong> Agent message: </strong>&nbsp; Customer did =
not receive the item yet. Please update customer for status/tracking of the=
 order. If ever considered lost, please assist customer for refund or repla=
cement. Kindly contact customer within 24-48 hours. Thank you.</p><p><br></=
p><p><br></p><p><strong>What you need to do now:</strong></p><p>1. Reply to=
 this message to contact the customer, and do so within 48 hours, per the g=
uidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide=
?article=3D000006402#Customer_Service_Requirements" target=3D"_blank" rel=
=3D"noreferrer noopener">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1px" height=3D"1px" alt=3D"" id=3D"ymail_ctr_id_-990212-3"></p> </di=
v>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.w=
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</div> </div> </blockquote></div><img width=3D"1px" height=3D"1px" alt=3D""=
 src=3D"http://cccp.relay.walmart.com/o/eJwdy0EKwjAQAMDXmGPJZjeNOeTQ1giCB9E=
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