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Subject: Please contact the customer - Ask a question
From: Walmart Customer Care
 <a-A5C6A32C1FF3417584DBE42AFB79A6A6@relay.walmart.com>
To: Designer Living Inc. <info@designerliving.com>
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<div dir="ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;Vitaliya Voyushina</div>
    <div> <b>Customer Order Number:</b>&nbsp;200010636080680</div>
    <div> <b>Purchase Order No:</b>&nbsp;108734345326188</div>
    <div><b> Reason for Contact: </b>&nbsp;Ask a question</div>
    <div><b> Item name/number: </b>&nbsp; Comfort Spaces Juliette Velvet to Microfiber 2-Piece Gray Comforter Set, Twin/Twin XL, Size: Twin/Twin-XL, Actual Color: Gray/1505683839 </div>
    <div><b> Agent message: </b>&nbsp; The customer did not receive the order which she wanted for a Christmas gift. The item may be lost in transit as per FedEx tacking. The customer would like to have a replacement send out as soon as possible.</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div> 
<div> 1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the <a href="https://sellerhelp.walmart.com/s/guide?article=000006402#Customer_Service_Requirements">Marketplace Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.</div> 
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width="1px" height="1px" alt="" src="http://cccp.relay.walmart.com/o/eJwdzkEKwjAQAMDXmGPJZrdJesghxhYED6IvSJNtDdQItSj-XvEBA8MOtFGmtVZZkV2cUBOL4pRUKEEitIBETRx5hKRNR9Em0OOO5MpL_DTvuNzjujXpcRc3ZxkN4kSsc2c6oyBZGyUTS1ATA4jVlTo9fjrzs8yV16W8Sp3_fHMhhPMO_bU_nfqLKDWVzHU7ZufboD2qAMOABL8tHfY9KT_sTee111-u5DiI">