Subject: Please contact the customer - Ask a question
From: Walmart Customer Care <[email-masked]>
To: Designer Living Inc. <[email-masked]>
Date: Tue, 03 Jan 2023 15:13:44 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Vitaliya Voyushina

Customer Order Number: 200010636080680

Purchase Order No: 108734345326188

Reason for Contact:  Ask a question

Item name/number:   Comfort Spaces Juliette Velvet to Microfiber 2-Piece Gray Comforter Set, Twin/Twin XL, Size: Twin/Twin-XL, Actual Color: Gray/1505683839

Agent message:   The customer did not receive the order which she wanted for a Christmas gift. The item may be lost in transit as per FedEx tacking. The customer would like to have a replacement send out as soon as possible.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team